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so i just attempted to preorder the galaxy s20 plus on the 12 month upgrade program, pay £99 deposit, then £30 per month and send the phone back in 12 months to get the new model and start a new 12 month payment plan.
i entered bank details, a credit check was performed and it said i was accepted.
at this point i recieved an email stating the direct debit has been set up, it then asked for my card details to take the £99 deposit and said scroll to bottom to sign credit agreement.
i entered details went to bottom but clicking on the sign credit agreement tab did nothing, i checked all boxes again, read everything just no function from the tab your supposed to click.
i waited a few minutes and had no choice but to click back, then a message popped up saying application unsuccessful, ive checked my bank and they have taken the £99 i contacted klarna via chat who said maybe theres an issue with samsung and to apply again. I refused as they've taken payment and performed a credit check already, i dont want another check on there.
They then said to contact Samsung shop and ask if the order was successful and get order number as its samsung who deals with it not them.
i contacted samsung via phone but the staff are foreign and dont seem to understand properly and keep giving replies that dont make much sense, they said maybe you get refund try again, i said cant you tell me if its been successfully ordered and they basically didnt answer just keep changing subject etc..
any ideas what i should do ?
thanks mark
i entered bank details, a credit check was performed and it said i was accepted.
at this point i recieved an email stating the direct debit has been set up, it then asked for my card details to take the £99 deposit and said scroll to bottom to sign credit agreement.
i entered details went to bottom but clicking on the sign credit agreement tab did nothing, i checked all boxes again, read everything just no function from the tab your supposed to click.
i waited a few minutes and had no choice but to click back, then a message popped up saying application unsuccessful, ive checked my bank and they have taken the £99 i contacted klarna via chat who said maybe theres an issue with samsung and to apply again. I refused as they've taken payment and performed a credit check already, i dont want another check on there.
They then said to contact Samsung shop and ask if the order was successful and get order number as its samsung who deals with it not them.
i contacted samsung via phone but the staff are foreign and dont seem to understand properly and keep giving replies that dont make much sense, they said maybe you get refund try again, i said cant you tell me if its been successfully ordered and they basically didnt answer just keep changing subject etc..
any ideas what i should do ?
thanks mark
10 Comments
sorted byIt’s probably pending balance.....
eu.community.samsung.com/t5/…960
i found this article which explains how they work and how they make money
investopedia.com/art…asp
they effectively act as the financing company. they are the ones actually making the order on your behalf and paying the merchant so your contract will be with them and they are responsible for resolving any issue. samsung themselves won't have a direct link or responsibility to you as far as i understand reading how klarna business model works.
they are shifting responsibility to samsung and samsung doesn't seem to be up to speed with dealing with customers that come via klarna as they would be different to your bog standard customer who purchase directly with samsung.
as someone has said above, it may be that you will get the deposit back if the purchase failed if you give it a couple of days but it would appear that the money is taken by klarna and not samsung? does your bank state who has taken the money?
i think you would get the purchase shipped to you by samsung but the payment is between you and klarna so your money is now with klarna. the samsung tag is to denote it is klarna agreement with samsung.
klarna is the one who has asked you to sign the agreement and where you have found it to be blank. this means that they could not then complete the purchase order with samsung and so there is no order at samsung. however before the form failed, they had already taken the £99 deposit from your bank.
hopefully they will return this when their system realises that the transaction has failed and you can leave them alone as they sound problematic. it could also be that they may contact you and get you to complete the agreement when they realise that it has failed or they will eventually make the order with samsung and you will get the email from samsung.
in any case, i believe that you need to bash klarna for your money back if it doesn't return to your bank in 5 working days if you don't get any more communication about the purchase as it can take that long for a pending payment to be cancelled.
hope you get it sorted.
Yes all pretty much spot on with what i was thinking myself, thanks
Hopefully because it seems samsung shop support dont know how to check if i have an order etc.. you would think they would have staff that have a good understanding of the English language that can help.
I dont want to reapply incase i end up with 2 orders, after speaking with them, i imagine cancelling in 14 day cooling period would be very hard work.
Also dont want another credit check when ive already passed it, really annoying.
I might just buy phone cash save the hassle but the 12 month upgrade seems more logical if you plan on changing in 12 months regardless it works out cheaper
Well thats just great, terrible from samsung i expect better, thanks for letting me know about these issues. Guess I'll expire post and get back in touch with them in a few days and hope for the best
Im not sure, ive never used them before, i just noticed samsung offering 0% apr through them with 12 month upgrade program.
Pay £99 deposit then £30 per month for a year totaling £460 then return phone and restart with the next model in 12 months, if i purchased phone cash £999 i doubt i would be able to sell it for £540 in a year, so seems a good deal and i went for it (edited)
Thanks for going out of your way to find the info, the payment says klarna samsung.
I've looked into it, so i pay the £99 deposit and klarna pay samsung £999 but im still supposed to get an order number and tracking from samsung to my email its just the system is not working according to the link above showing many people having the same issue