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    advice on a phone ive just recieved....

    hey guys,

    hope i've posted this in the right place, appologies if i havent.

    i ordered a phone 2 days back from onestopphoneshop.com, on thier website they have a "free gifts" section, clicked on that then "xbox 360 bundle", and then chose and phone and ordered it.
    onestopphoneshop.co.uk/ (you can see it here under "free gifts"

    ive order 2 phones from them in the past, both of which came with a free gift, but the items arrived about 6 weeks after regisering the phone.

    ive not recieved the xbox today but got the phone, and theres no note of the xbox on the dispatch notice, or order its self, but they still have the xbox section on thier website and offer phones under that heading.

    i just wondered if anyone can offer me any advice with this, as im happy with the contract, the phone ive got is crap (but im using the old one so not too bothered), but i was really after the xbox, but im pretty sure im not going to recieve it, and onestop wont give me a straight answer,

    i feel ive been mislead, what do you guys think?,
    hope that makes sense and thanks in advance.

    22 Comments

    Maybe you did it wrong? Have you phoned them up and described the situation?

    Banned

    what do you mean they won't give you a straight answer?
    Ask them 'am i going to get the x-box' and ask them for a yes or no answer

    Send the whole thing back and cancel the contract.

    Original Poster

    lost and colin, i've phoned them up and send and i going to get one, and basically "erm, im not sure, we'll get back to you", havent heard back, e-mailed them yesterday cos i had a bad feeling and havent heard any on there yet.

    but i dont see how then can advertise a full section of phones as "free with xbox" and not send it and not know whats happening.

    Banned

    what does your email confirmation say?

    would agree ring them say are you sending the xbox if not well take the phone back

    Banned

    which phone/plan?

    Original Poster

    e-mail confirmation doesnt mention the xbox, but like i said ive ordered stuff in the past, and kinda sure the confirmation didnt mention the free gifts then becuase they were sent out later, hence i ordered it thinking id get one, as the website still suggests that.

    and apparently they now send them out on the same day, so looks like i wont be getting one, but how is that fair, the sites so misleading?!?!

    Banned

    i cannot find any offers for the xbox, yes you click on xbox but it only brings up redemptions on line rental, did it even mention a free xbox or are you assuming it was a free xbox because you clicked on free xbox deals

    Original Poster

    casper :- any of them as far as i can see, you go to the "free xbox" section, and then you'd assume youd get one, and theres nothing on there to say you wont.?

    Banned

    having a quick look on the site, when you click free gifts the only thing that is in stock is the ps3 slim so when you click thru that it comes up on the phone/plan......anything else doesnt as they are not in stock.

    i would send it back because its doubtful you will receive it unless they tell you other wise

    Original Poster

    yeah sassie your right, i know that now, but if you go to the web link, its even at a web address that ends with "contractphones/bespoke/xboxhalo3odst", why would you think your not getting one?

    Original Poster

    ok guys thanks, just f$%king annoyed, why have a link through the free gifts section, and a full section under "xbox" if thier not supplying them any more, why not just remove it, such a con.

    Banned

    5tev0_smith_1984;8906914

    yeah sassie your right, i know that now, but if you go to the web link, … yeah sassie your right, i know that now, but if you go to the web link, its even at a web address that ends with "contractphones/bespoke/xboxhalo3odst", why would you think your not getting one?



    so you thought you would be getting a redemtion on your line rental and a free xbox, as it never mentioned a free xbox - you wish - lol

    Original Poster

    most of them on there have a free gift and cash back or line redemption, try reading it.

    Banned

    5tev0_smith_1984;8906922

    ok guys thanks, just f$%king annoyed, why have a link through the free … ok guys thanks, just f$%king annoyed, why have a link through the free gifts section, and a full section under "xbox" if thier not supplying them any more, why not just remove it, such a con.



    not a con....you should have checked.....it mentions nothing of a free xbox when you click it unlike the ps3 which is in the plan.

    easy mistake to make if stoned, otherwise id be slightly embarrassed:w00t:

    Banned

    5tev0_smith_1984;8906962

    most of them on there have a free gift and cash back or line redemption, … most of them on there have a free gift and cash back or line redemption, try reading it.



    yes and those that do clearly state both, yours didnt - so maybe you should try practising what you preachlol

    Just cancel the contract and send the phone back.

    I thought the free stuff came after you'd paid your first bill ?

    steve1221;8907300

    I thought the free stuff came after you'd paid your first bill ?



    i dont think you would get a free gift until after cancelation time has expired.

    plumberman01;8907393

    i dont think you would get a free gift until after cancelation time has … i dont think you would get a free gift until after cancelation time has expired.



    Exactly.

    Banned

    Normally you need to have the phone and paid the bill for a certain amount of months first? or pay a deposit which is then returned?

    Thats what I had to do with the PS3 I got free. Paid the deposit, they sent it out, I paid the first bill they sent out another then refunded the deposit.
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