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    advice on ebay

    just a quick question i sold something on ebay on 25th of february and today the item was retured to me saying the buyer hadnt collected it from the post office, i emailed the buyer who basically said am i going to refund her which i will but do i refund postage or not?

    5 Comments

    its the buyers fault for not collecting

    I wouldn't refund the postage, also look at the final cost of your fees. I think there is an ebay option to refund your fee's back if the sale wasn't 100% completed.

    Original Poster

    thanks i find it strange she hasnt contacted me as to where it was, in her email back to me just now she said oh i wondered where it was, if it was me i would of asked if it hadnt turned up after a week.

    Does she still want the item? We would offer to resend it if the buyer paid the postage again...

    Original Poster

    i dont think she does, when i emailed her to tell her it had been returned she just said are you going to refund me then. ive doubled checked the address on paypal to the one i sent it and its the same just incase it was my fault. on the packet returned its got a little sticker and a box is ticked which says not collected so i presume it got taken to her local office and she didnt get it.
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