Advice on returning a phone to Sony Ericsson

Banned
I recently decided to sell my X10 as it's just sat at there doing nowt since I got my Desire. I went to charge it up but it won't charge. The LED won't even come on. The last time I used it, it worked fine.

After a bit of googling, I found others have had the same problem and had to return there phone to SE for repairs under warranty. The problem is, my phone is 2nd hand so have no paperwork relating to the original sale.

I emailed SE about the problem (see below) but I'm just wondering if I'll end up having to pay for the repair or return of my phone.

Obviously, I'll just tell them I can't find the paperwork, but any advice gratefully accepted. I'm off to bed now (who invented 6 o'clock starts!) but i'll check back in the morning.

5 Comments

Original Poster Banned

My email to them:

My X10 won't turn on or charge. I googled the problem and it seems quite a few people are having this problem and have to return their phones to SE for a new motherboard. Is there anything I can try before having to return this phone?

Their reply:

Thank you for contacting the Sony Ericsson support centre.

We are sorry to hear of the issues that you are having with your Sony Ericsson Xperia X10.

From the issues that you have described we would suggest that you send your Sony Ericsson handset to our service location to be examined by our authorised service engineers. The turnaround time for this process is currently on average 7-10 working days, from when the repair centre receives the handset. We offer apologies for any inconvenience this may cause.

Please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag and send it via your Post Office obtaining a Proof of Postage receipt.

Please send a copy of your proof of purchase along with the handset in the Jiffy bag, if you do not have a copy of your proof of purchase we will endeavour to validate the handset warranty. Should we not be able to do this we will contact you to supply further information regarding the Proof of Purchase.

Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 to have your product returned should you not accept the estimated costs for repair.

Ive sent 2 phones back to sony without proof of ownership and never had any probs & they never queried this.

have you left it on charge for ages - sometimes if the battery is totally flat it takes a while to even register life...

Original Poster Banned

Thanks, I think I'll chance it and just play dumb on the proof of postage. I've left the phone on charge for 24 hours and still no signs of life.

Original Poster Banned

Update in case anyone finds this thread during a search: sent the phone off to SE without any proof of postage, got it back a week later with a new mobo, reinstalled firmware (still locked to T Mobile, but with the SE splash screen instead of the T Mobile one) and a new IMEI number.
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