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    Advice Please

    Hello everyone, i have been given the link to this forum from a member on another forum.

    I have a problem regarding o2, basically it is explained below, it may be a long read but i would greatly appreciate your advice.

    I took out a contract with o2 in june, i was told that numbers like 0800, 0870, 0845 would not be charged and would come off my minutes.

    First month, i was billed for them, complained, and had it refunded, and was told that i wouldnt be charged for them again. I was charged again

    I have now realised i have been being charged for these, and have rung up to complain, only to be told, basically tough ****

    I was then told that they changed the terms and conditions of the contract and contacted everyone by text message and letter, i received neither and i am 100% sure of this. As i would have cancelled if i did

    I have been told that as 30 days has passed since the 'text' if i want to cancel my contract i will have to pay the termination fee.

    The terms of my contract have changed, and i did not agree to it, i have asked to be refunded for the charges i have had to pay so far and my contract cancelled. They say that wont happen without a termination fee and i have to contact the complaints department

    Anyone clued up on this? i will be speaking to citizens advice tomorrow also, just would like to get views from people on here also

    I really havent got the time pratting about sending letters back and forth about this, and feel i am perfectly within my rights to bill them for my time and costs posting the letters etc

    Thank You

    Gary

    15 Comments

    Original Poster

    Thanks, will post in there

    Banned

    strick206

    Thanks, will post in there



    Dont bother posting in there, just get out of your contract. They have changed the terms of your contract and you have the right to terminate under their own contractural laws

    Original Poster

    they say because they notified me (i didnt receive anything) that i can no longer cancel my contract without paying the rest of it off

    Banned

    hi, and welcome to HUKD:thumbsup:

    how long ago was it they changed their terms and conditions?

    Original Poster

    they sent the text to customers on the 28th August

    And gave 30 days notice, but as i didnt receive it this is the first i have heard about it

    Banned

    strick206

    they sent the text to customers on the 28th AugustAnd gave 30 days … they sent the text to customers on the 28th AugustAnd gave 30 days notice, but as i didnt receive it this is the first i have heard about it


    well sorry to say but i would say at a guess your on a no winner here, you have been being charged for these calls for the last 5 months, you get a bill every month and you havent contacted them

    Original Poster

    sassie

    well sorry to say but i would say at a guess your on a no winner here, … well sorry to say but i would say at a guess your on a no winner here, you have been being charged for these calls for the last 5 months, you get a bill every month and you havent contacted them



    i presumed that i had just gone over my txt allowances

    i decided to check this month because my bill was higher than standard and i have hardly sent any texts this month

    Banned

    strick206

    they say because they notified me (i didnt receive anything) that i can … they say because they notified me (i didnt receive anything) that i can no longer cancel my contract without paying the rest of it off




    They are trying to palm you off, stand up to em. Come on man, dont be a mouse! :w00t:

    Banned

    strick206

    i presumed that i had just gone over my txt allowancesi decided to check … i presumed that i had just gone over my txt allowancesi decided to check this month because my bill was higher than standard and i have hardly sent any texts this month


    after being billed the first month you contacted them, the second month it happened again, so you havent checked any bills since:?

    Banned

    sassie

    well sorry to say but i would say at a guess your on a no winner here, … well sorry to say but i would say at a guess your on a no winner here, you have been being charged for these calls for the last 5 months, you get a bill every month and you havent contacted them



    Indeed. If you had noticed on your first bill since - and straight away contacted them, you may have got round the "but I wasnt contacted" bit. But not this far down the line!

    Original Poster

    sassie

    after being billed the first month you contacted them, the second month … after being billed the first month you contacted them, the second month it happened again, so you havent checked any bills since:?



    the reason i first rang them was because when my contract agreement came through, it said i paid for these calls, so i rang and they noticed the calls were charged and refunded me for them and assurred it wouldnt happen again

    My bills dont come through by post, they are online, i get the price through, and pay it direct debit, never check, but this month my bill was 30 over standard, so i decided to check and found out that i was paying for them calls

    The reason it was so high this month is i was ringing for car insurance quotes, hence me noticing

    Original Poster

    guv

    Indeed. If you had noticed on your first bill since - and straight away … Indeed. If you had noticed on your first bill since - and straight away contacted them, you may have got round the "but I wasnt contacted" bit. But not this far down the line!



    I can see your point and i can see it on their end also

    But this is only the second bill i have received since the change

    Banned

    i think they will see it as just another customer trying to get out of a contract, but phone CAB next week for some advice :thumbsup:

    Original Poster

    sassie

    i think they will see it as just another customer trying to get out of a … i think they will see it as just another customer trying to get out of a contract, but phone CAB next week for some advice :thumbsup:



    will do, going to go and speak to someone on monday

    TBH, it was the only reason i took the contract out with them over orange

    they offered 600mins, 1000 texts, free 0845 etc calls

    orange offered

    600mins, unlimited texts, chargeable 0845 calls

    i was already with o2, and have been since i was 14 (all be it pay as you go)

    had a contract phone with them since i was 18

    The main problem i will have is proving i didnt receive the text, letter,
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