Advice please!! Iphone 3gs has started freezing intermittently, is it worth sending it away?

11 replies
Found 24th Oct 2010
Still got applecare. Just today its started freezing up when sending texts, swithcing from screen to screen, etc. And it had a white screen for a while and wouldn't respond much.

Is this a common problem to come and go with iPhones or should I send it away to get checked out?

Thanks all.

11 Comments

Yep,send it away and as long as the moisture sensors haven't been activated i guarantee they will send you a new/refurbished unit

Original Poster

boothy

Yep,send it away and as long as the moisture sensors haven't been … Yep,send it away and as long as the moisture sensors haven't been activated i guarantee they will send you a new/refurbished unit



Thanks. I just read up something about doing a restore? Is it worth trying that first to see if it helps?

Happysteveo

Thanks. I just read up something about doing a restore? Is it worth … Thanks. I just read up something about doing a restore? Is it worth trying that first to see if it helps?



You can try it...if its been jail broken or anything you need to restore first or they wont touch it....

Original Poster

Cool, it has been jailbroken. Thanks for the advice.

Happysteveo

Cool, it has been jailbroken. Thanks for the advice.



Yep,you MUST to a full clean restore them before sending it away....just use the apple self service option

Try restoring it through itunes first! That's what they recommend too...

Original Poster

boothy

Yep,you MUST to a full clean restore them before sending it away....just … Yep,you MUST to a full clean restore them before sending it away....just use the apple self service option



Is that the itunes one?

Original Poster

399out

Try restoring it through itunes first! That's what they recommend too...



Cool, thanks.

ours freezes up like no ones business on a daily basis, restored- but to no avail. will try calling them up abt it too..

Happysteveo

Is that the itunes one?




Yep,plug it in,click restore,it will download the latest phone firmware and restore(breaking the JB & any unlock),you then want to select set up as a new phone if you are definitely sending it or restore as back up if you want to see if the restore has fixed it,it could be the JB thats causing the problems btw

Original Poster

right, thanks boothy and sam.
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