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    Advice please on Catalogue Order

    Hi,

    I hope someone can please advise me.

    I've just ordered an item on a catalogue and added it to my credit account, I've also received the confirmation email stating the correct description of the item. However, after just checking my account online it states a different catalogue no. and subsequently a different product in the range.

    So my questions are: If I receive the incorrect item. Does the catalogue under the Distance Selling Regulations, Sale of Goods Act or anything else have a legal reponsibility to send me correct one if..

    1) I've ordered what was shown on the screen.
    2) I've added it to my credit account rather than paid immediately by card.
    3) In the email order confirmation the description is correct, but somehow the cat. no is now different.

    Catalogue T&C's:

    When you submit an order to us on our website you will receive a 'bounce back' confirmatory email of this order saying that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.


    I obviously wouldn't have known of a potential problems if I hadn't checked my online account and relied on the confirmation email alone. I hope the above makes sense.

    Many thanks for all advice,

    Lee

    8 Comments

    why don't you contact them rather than waiting for delivery of your order

    Dreraf;7800857

    why don't you contact them rather than waiting for delivery of your order



    +1

    Banned

    plumbing the depths here

    1. contact them, not us

    2. if it comes and its not what you ordered, send it back!

    was that hard?

    Banned

    dimebars;7801010

    plumbing the depths here1. contact them, not us2. if it comes and its not … plumbing the depths here1. contact them, not us2. if it comes and its not what you ordered, send it back!was that hard?


    I swear some of the questions on here are getting simpler by the day. Maybe there should be a new thread where we can post the easiest question of each day :-D

    Must have taken far longer to type the OP then ring them up

    Original Poster

    dimebars;7801010

    plumbing the depths here1. contact them, not us2. if it comes and its not … plumbing the depths here1. contact them, not us2. if it comes and its not what you ordered, send it back!was that hard?



    I didn't contact you. YOU responded to my question!

    csiman;7801245

    I swear some of the questions on here are getting simpler by the day. … I swear some of the questions on here are getting simpler by the day. Maybe there should be a new thread where we can post the easiest question of each day :-DMust have taken far longer to type the OP then ring them up



    If it's a simple question then why not answer it, rather then being facetious. Maybe the question is beyond you :roll:

    Banned

    LeeIW;7805640

    I didn't contact you. YOU responded to my question! If it's a simple … I didn't contact you. YOU responded to my question! If it's a simple question then why not answer it, rather then being facetious. Maybe the question is beyond you :roll:


    we were being serious! What else did you expect? come on now chap, keep your toys rather than............

    http://i280.photobucket.com/albums/kk173/csiman2/crying_baby.jpg

    Original Poster

    csiman;7806515

    we were being serious! What else did you expect? come on now chap, keep … we were being serious! What else did you expect? come on now chap, keep your toys rather than............



    Better to remain silent and be thought a fool, than to open your mouth and remove all doubt! :whistling:

    http://i228.photobucket.com/albums/ee53/iw11/master-numpty3.jpg

    Banned

    LeeIW;7807223

    Better to remain silent and be thought a fool, than to open your mouth … Better to remain silent and be thought a fool, than to open your mouth and remove all doubt! :whistling:


    You said it! I refer you to the original post :roll:
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