Advice Please - TV Broken, 11 Months Old, Purchased from Currys.

Hi All,

Purchased a 37 inch LCD TV from Currys on the 15th November 2008.

Over the last few weeks the picture has been flickeing, on both scart lead sockets, with SKY or DVD player.

The screen gets a white bar running from top to bottom and the picture skips left to right.

As the TV is coming upto 12 months old i want to take it back to Currys and get it sorted before its out of warrenty.

Couple of questions...

What are my rights in regards to a full refund, repair or replacement.

I have the full reciept proofing purchase.

I went into the store the other day and explained the issue, they said bring it in and they will send it off for repair... normally take a few weeks at least... maybe upto a month or so...

I don't mid them mending it if they can but i dont want to be without a TV for upto a month! , in an ideal world i would like a full refund or replacement of same brand which is same spec or better.


Any advice I can take with me so I dont get walked over!

Cheers

Rick

25 Comments

You are within your rights to request a refund or a replacement instead of a repair.

Original Poster

Painkiller;6812236

You are within your rights to request a refund or a replacement instead … You are within your rights to request a refund or a replacement instead of a repair.



I have been reading online about this to arm myself up for when i go in, but can not find anything in writing stating I would be entitled to a refund or replacement.

A couple of forums state Currys will refer me to LG direct to get the fault fixed rather than via them or via their own repair service.

Do you have any links to any documention I can print to help me case when im in there.... (I dont want some guy just reading their policy to me,)


Cheers

Rick

you have to give them chance to repair it

ask for a loan tv - say you have 14 kids etc

give them 2 weeks - max

dont lose your cool
speak nicely to them - if you have partner - let her do the talking - always better from a laydee -as the guys think were stupid

even if it was over a year - you would still be entitled to repair =

bbc.co.uk/blo…tml

Don't go for the repair. If an item is faulty/not fit for purpose then go for the refund or replacement.

Original Poster

holly100;6812267

you have to give them chance to repair it ask for a loan tv - say you … you have to give them chance to repair it ask for a loan tv - say you have 14 kids etcgive them 2 weeks - max dont lose your cool speak nicely to them - if you have partner - let her do the talking - always better from a laydee -as the guys think were stupideven if it was over a year - you would still be entitled to repair =



I thought i had to give them a chance to repair it,

Banned

Jumpingphil;6812291

Yeah, your are within your rights to [SIZE="2"]request [/SIZE]a refund or … Yeah, your are within your rights to [SIZE="2"]request [/SIZE]a refund or a replacement, but I'm pretty sure they can offer to try to repair it first.:thumbsup:



[FONT="Century Gothic"][SIZE="2"][COLOR="DarkGreen"]in my experience, DSGi are actually pretty good - and will probably replace or refund. But make sure its within the 12 months![/COLOR][/SIZE][/FONT]

Original Poster

vibeone;6812345

[FONT="Century Gothic"][SIZE="2"][COLOR="DarkGreen"]in my experience, … [FONT="Century Gothic"][SIZE="2"][COLOR="DarkGreen"]in my experience, DSGi are actually pretty good - and will probably replace or refund. But make sure its within the 12 months![/COLOR][/SIZE][/FONT]



Im going to head down to the store in the morning with the TV, (im going to take some video footage of the problem as it does seem to be random.)

I will try and aim for a refund or a replacement, wish me look,

Painkiller - thanks for the link

Cheers

Rick

Banned

RickT;6812377

Im going to head down to the store in the morning with the TV, (im going … Im going to head down to the store in the morning with the TV, (im going to take some video footage of the problem as it does seem to be random.) I will try and aim for a refund or a replacement, wish me look, Painkiller - thanks for the link CheersRick


[FONT="Century Gothic"][SIZE="2"][COLOR="DarkGreen"]
good idea re: taking it in. Always bad for a store to have customers returning items, so would expect them to sort the refund and rapidly hide the dead set asap! [/COLOR][/SIZE][/FONT]

Original Poster

vibeone;6812391

[FONT="Century Gothic"][SIZE="2"][COLOR="DarkGreen"]good idea re: taking … [FONT="Century Gothic"][SIZE="2"][COLOR="DarkGreen"]good idea re: taking it in. Always bad for a store to have customers returning items, so would expect them to sort the refund and rapidly hide the dead set asap! [/COLOR][/SIZE][/FONT]



Thats what i thought, if i am their with a 37 inch TV by my side, they may help more rather than telling me to call their service team.

Cheers

Rick

Good luck... Have you searched google to check that this isn't a known issue for that type of TV before requesting an identical one?

should give you a refund, or new for old tv ... good luck. and keep us informed. :thumbsup:

Original Poster

Painkiller;6812470

Good luck... Have you searched google to check that this isn't a known … Good luck... Have you searched google to check that this isn't a known issue for that type of TV before requesting an identical one?



Just on with that now, good idea.

By the way, its a LG373000


I will keep you updated..

Thanks

waste of time taking it into the store

they WILL tell you that all TVs above 32" are serviced via an engineer callout.

you'll need to ring the helpline and do an over the phone checklist, they'll arrange to send an engineer out and collect it from you.

they will not loan you a TV unless you have Whatever Happens Premier club, tho the store manager MAY decide to loan you one, but thats his/her discrection after your TV has been collected.

they have 28 days from the time of collection to have your TV repaired/returned or replaced with vouchers.

if you say its an inherant fault with the tv and want to claim its not fit for purpose rather than just a breakdown, they will want to assess it first and may even ask you for an independant engineer report stating this problem is well documented.

taking the TV to the store will only get you turned around and told to go back home and ring the service line.
theres no tv repairs over 26" done instore.
they may hook up the TV and see the fault, but they will not be able to do anything further apart from offer to book in the TV for repair from the store.
which is only really helpful if you cant take the day off when the Tech Guys come to collect it.

DSGi have a 'reasonable amount of time' to repair or replace your TV, its generally accepted as 28 days.

Sorry to bring you down to earth with a bump but you're not going to get a replacement without them seeing it to judge if its more economical to repair it first.
if they issue a replacement it'll be in the form of vouchers rather than cash refund.

have worked for Currys now for 18 months and this is standard under the years warranty.

under Whatever Happens Premier its a next day callout at a time slot of your choosing, loan TV while yours is away, 10 day Max turnaround or replacement issued.

Original Poster

slackrat77;6813556

waste of time taking it into the storethey WILL tell you that all TVs … waste of time taking it into the storethey WILL tell you that all TVs above 32" are serviced via an engineer callout.you'll need to ring the helpline and do an over the phone checklist, they'll arrange to send an engineer out and collect it from you.they will not loan you a TV unless you have Whatever Happens Premier club, tho the store manager MAY decide to loan you one, but thats his/her discrection after your TV has been collected.they have 28 days from the time of collection to have your TV repaired/returned or replaced with vouchers.if you say its an inherant fault with the tv and want to claim its not fit for purpose rather than just a breakdown, they will want to assess it first and may even ask you for an independant engineer report stating this problem is well documented.taking the TV to the store will only get you turned around and told to go back home and ring the service line.theres no tv repairs over 26" done instore.they may hook up the TV and see the fault, but they will not be able to do anything further apart from offer to book in the TV for repair from the store.which is only really helpful if you cant take the day off when the Tech Guys come to collect it.DSGi have a 'reasonable amount of time' to repair or replace your TV, its generally accepted as 28 days.Sorry to bring you down to earth with a bump but you're not going to get a replacement without them seeing it to judge if its more economical to repair it first.if they issue a replacement it'll be in the form of vouchers rather than cash refund.have worked for Currys now for 18 months and this is standard under the years warranty.under Whatever Happens Premier its a next day callout at a time slot of your choosing, loan TV while yours is away, 10 day Max turnaround or replacement issued.




Ok, I will give them a call in the morning,

Question.... I guess as log as the fault is logged before the 12 months expired they will have to fix the fault??

Do LG's only come with 12 month Warranty ?

When my LCD tv died, it went off for repair and I lost it for 5 days, all good now.

I am pretty sure you cant just ask for refund/replace, things do break and repair is always the first port of call.

Mine had a home visit and the bloke took the tv away to be fixed, I collected it from them though

Haha mine was an LG too.

RickT;6813795

Ok, I will give them a call in the morning, Question.... I guess as log … Ok, I will give them a call in the morning, Question.... I guess as log as the fault is logged before the 12 months expired they will have to fix the fault??Do LG's only come with 12 month Warranty ?



As long as they know about the fault within the 12 months warranty, they will fix it.

Alot of people think there is an automatic right to a refund or exchange if something happens, as said earlier on in the thread, you have a right to request, but the retailer has a right to say no. I used to work on a complaint desk in a DSG store and I used to have 20 people waiting to shout at me, sadly, its the way it works.

Grab your receipt, and call the helpline number, this is the best thing to do. If they dont repair your TV within 28 days you can ask for them to replace it, and you will probably end up with a load of vouchers to go and buy a new one.

They usually collect next day, and they dont take too long providing its not a rare tv, PLUS, you can also still buy the monthly cover for the tv, which may be handy for some peace of mind, just go instore and they will happily sell it to you!

Original Poster

I have called Currys and they have said that the TECH GUYS will deal with the repair.

I have called them on 0844 800 30 60, and there coming out this week to pick it up,

So we will see what happens...

Thanks for your input..

Rick

glad its in the process of being sorted.

all TVs sold at the majority of places only have a standar years warranty unless the retailer themselves provides longer.
places like John Lewis may offer a free 5 year warranty but its severely limited, thats why its free.
they offer no speed of service at all.

they will only repair the TV up the the original value paid, so all these folk getting JL to price match a much lower price just to get the warranty are essentially doing themselves out of future repairs.
if they cant fix the TV or its uneconomical, they will try to replace for an equal spec model, what will be an equal spec model to a £500 LCD in 3-5 years? probably something bottom of the range if that, or they will offer you a partial refund, maybe in voucher form to get a new TV, based on the age of the TV and how much had been spent on repairs over the period you've had it, you may not receive much back at all.

with DSGi's whatever happens, you will get vouchers for the equivalent model or better.
so if the nearest model to your 3-5 year old tv is more expensive, you'll get that amount.

you wont get that with a free limited warranty.

My elderly friend has a 42 Samsung which had a aftercare warranty insurance they came for TV took it nw had it for a month they nw have lost the TV and offered us a 350pnd voucher which duznt cover the TV or warranty don't no what to do fnku.

Banned

gillytm

My elderly friend has a 42 Samsung which had a aftercare warranty … My elderly friend has a 42 Samsung which had a aftercare warranty insurance they came for TV took it nw had it for a month they nw have lost the TV and offered us a 350pnd voucher which duznt cover the TV or warranty don't no what to do fnku.



dictionary.cambridge.org/

Bought a 42 lg smart tv in March this year with in two months blue line appeared down the screen sent tv off to be repaired with knowhow and gave me a lone tv which was only screwed in with 1 screw to the stand which isn't safe they came out and sorted the loan still waiting for my tv to be returned finally returned they said" they had replaced the screen due to liquid damage " and won't fix again if it happens again my tv is on a high cabinet which no can reach now today the line has reappeared again , I've searched the internet and it seems like it's a common fault with lg TVs am I within my rights to take the tv back to currys and ask for a refund or exchange the model for the same value

Banned

channnnyyy

Bought a 42 lg smart tv in March this year with in two months blue line … Bought a 42 lg smart tv in March this year with in two months blue line appeared down the screen sent tv off to be repaired with knowhow and gave me a lone tv which was only screwed in with 1 screw to the stand which isn't safe they came out and sorted the loan still waiting for my tv to be returned finally returned they said" they had replaced the screen due to liquid damage " and won't fix again if it happens again my tv is on a high cabinet which no can reach now today the line has reappeared again , I've searched the internet and it seems like it's a common fault with lg TVs am I within my rights to take the tv back to currys and ask for a refund or exchange the model for the same value



Why do we need punctuation?

Punctuation marks are essential when you are writing. They show the reader where sentences start and finish and if they are used properly they make your writing easy to understand.

oxforddictionaries.com/wor…ion

Banned

toshapetriji

Why do we need punctuation?Punctuation marks are essential when you are … Why do we need punctuation?Punctuation marks are essential when you are writing. They show the reader where sentences start and finish and if they are used properly they make your writing easy to understand. http://www.oxforddictionaries.com/words/punctuation



It seems TV issues are punishment for illiteracy.

channnnyyy

Bought a 42 lg smart tv in March this year with in two months blue line … Bought a 42 lg smart tv in March this year with in two months blue line appeared down the screen sent tv off to be repaired with knowhow and gave me a lone tv which was only screwed in with 1 screw to the stand which isn't safe they came out and sorted the loan still waiting for my tv to be returned finally returned they said" they had replaced the screen due to liquid damage " and won't fix again if it happens again my tv is on a high cabinet which no can reach now today the line has reappeared again , I've searched the internet and it seems like it's a common fault with lg TVs am I within my rights to take the tv back to currys and ask for a refund or exchange the model for the same value


of course you are

what else can you ask for if they say they wont repair it? oO

Original Poster

4 years.....
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