advise needed on xbox 360

hi son bought a xbox360 out of asda 2 months ago he paid £120.00 his controller has stopped working im for taking it back to get it replaced asked in asda yesterday and was told he would have to pack the whole system back in the box and take it back but they dont do the one he bought anymore so he would probably have to get another equal system this is where he started to sulk saying he dont want to take it back because he would lose stuff that he had downloaded i still say take it back but i was wondering what they might they replace it with his is the 60gig does anybody have any idea i know its a long shot

18 Comments

If the hard drive is the smae size just get them to swap it over in store.

Or contact Microsoft for new controller, or just buy new controller for around £15 (second hand)

What exactly is wrong with it though?

think you have run into a jobsworth there-I work in the games section in asda and I would have just changed the controller over from another console and returned that to microsoft.

you should call and ask for customer service manager and explain about the downloaded content -the customer service people probably just dont grasp the concept.

the sensible thing for them to do is just replace the controller and return the faulty one rather than send back a whole console-the policy they are quoting you is for damaged consoles-ie you need to return everything,but this is just the controller which we sell separate-I am sure if you call and politely explain about downloaded/saved content they will see the sense of it.

Original Poster

two top buttons are solid and other buttons are slow to respond well thats what his telling me

Original Poster

barky;6748674

think you have run into a jobsworth there-I work in the games section in … think you have run into a jobsworth there-I work in the games section in asda and I would have just changed the controller over from another console and returned that to microsoft.you should call and ask for customer service manager and explain about the downloaded content -the customer service people probably just dont grasp the concept.the sensible thing for them to do is just replace the controller and return the faulty one rather than send back a whole console-the policy they are quoting you is for damaged consoles-ie you need to return everything,but this is just the controller which we sell separate-I am sure if you call and politely explain about downloaded/saved content they will see the sense of it.



i think i give them a quick ring thank you

barky;6748674

I work in the games section in asda



off topic but..................

modern warfare 2 price @ asda. any news?

he wouldn't lose anything he has downloaded. its linked to his gamertag so when he gets the new console he just recovers his gamertag and re downloads his stuff.
he will lose his game saves though. when my 1st 360 rrod I took it back to argos and after much wrangling I got to keep my old hard drive but I was extremely lucky.

adison;6748705

off topic but..................modern warfare 2 price @ asda. any news?



CURRENTLY 37.71 m8 when we scan it but this is meaningless really until day before release when the final price comes down-we all expect a spectacular on it but thats a rumour-we have no confirmation at all from head office.

barky;6748742

CURRENTLY 37.71 m8 when we scan it



you have them in store or just the barcode?

sorry op

See if they will swap it, they would have to give you one the same or better.

If not, do what others have suggested.

Original Poster

no just rang them have now been told they dont sell premium no more so will have too get refund and buy elite or arcade his really not happy

adison;6748767

you have them in store or just the barcode?sorry op



just the barcode m8-games will arrive wed/thur

Ring Microsoft and speakto them about ti, they should be able to sort something out for you.



Mike..

ttwcd;6748786

no just rang them have now been told they dont sell premium no more so … no just rang them have now been told they dont sell premium no more so will have too get refund and buy elite or arcade his really not happy



Just take it in as suggested.

If you still get no joy with Asda - Try ringing microsoft and see if they will swap the controller........

oops Mike beat me to it....

barky;6748799

just the barcode m8-games will arrive wed/thur



thanks tried to rep but seems i must spread it out before i can rep you again.

]Look here for a conroller for £14 2nd hand to keep him by for a bit

I would phone asda up and say to them cant you just swap the controllers over like every other shop would, as he has saves on the hard drive, and all the controllers are thworke same. If that does not look ]here they will def help, I know make asda feel bad about wanting to spoil a kids games by taking there saves though, its out of order hey wont swap just the controller over

Original Poster

its ok could only give money back so bought new controller then took broken conntroller back and got money back i know its a bit naughty but it solved problem thanks for everybodys help

ttwcd;6749665

its ok could only give money back so bought new controller then took … its ok could only give money back so bought new controller then took broken conntroller back and got money back i know its a bit naughty but it solved problem thanks for everybodys help



Hope you did that to the same shop that mucked you about lol, i would have done that too, good on you
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