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    Advise please - Car paint swirl damage by dealer

    Just wonder if anyone can provide advise on how to approach the dealer who recently replaced my windscreen and has caused huge amount of swirling pattern (swirl hologram) on the paintwork on pretty much every body panels.

    I have bought the car new from another dealer about 7 months ago and have always washed the car by hands (without a buffer). The car has recently suffered a stone chip and had to have the windscreen replaced. The dealer replaced my windscreen today and washed my car and most likely to have used a buffer to remove the wax. As it was dark when my wife picked up the car, she didn't noticed the problem until I came home and saw all the swirling patterns.

    I am really peeved to say the least. I'm not sure what the solution would be to resolve this (it's a black car, so it's very visible).

    My questions are:

    i. Can they repair the paintwork?

    ii. I have William ceramic coating on, I think they may have invalidated the warranty so I guess I will need to call out the William specialist to get some advice.

    Any other advise would be appreciated. Thanks.

    ** THANK YOU all for all the replies. Will sort this out with the dealer.

    13 Comments

    Banned

    Why would they buff your car?
    Edited by: "YouDontWantToKnow" 2nd Nov 2016

    I had mine windscreen replaced, they replaced and went home no washing or buffering car

    1) Yes it can be repaired (I wouldn't let them do it). Take it to a detailer. A correction detail is likely to be around £250.

    2) Any enhanced coating will need redoing. Might as well get the detailer to do it at the same time.

    everypennycounts

    I had mine windscreen replaced, they replaced and went home no washing … I had mine windscreen replaced, they replaced and went home no washing or buffering car



    Same here and they actually said they did not wash the car because it is not recommended to wash the car for 7 days to allow the windscreen time to bond correctly. I would actually query also why they even washed the car.

    Original Poster

    Long story cut short. Rang my insurance company who directed me to Autoglass, they said they can't do it as the car has an ADB (Advance Driving Block) on the windscreen, I'm guessing they are referring to the console block containing the rear view mirror, lane departure, mic and other stuff. So managed to get the windscreen replaced through a proper Hyundai dealer from the insurance company.

    I'm guessing as part of their customer service, they have washed and waxed my car, and that's gave the swirling on my paint work.

    EDEN188

    Long story cut short. Rang my insurance company who directed me to … Long story cut short. Rang my insurance company who directed me to Autoglass, they said they can't do it as the car has an ADB (Advance Driving Block) on the windscreen, I'm guessing they are referring to the console block containing the rear view mirror, lane departure, mic and other stuff. So managed to get the windscreen replaced through a proper Hyundai dealer from the insurance company.I'm guessing as part of their customer service, they have washed and waxed my car, and that's gave the swirling on my paint work.



    My replacement was well strange. The rubber bit down the passenger side came loose and in all honesty I thought it was a matter of some glue as no actual damage to the rubber. Until I took up to my dealer that morning during my tea break and turned out that rubber part comes pre-bonded to the glass and it needed a replacement windscreen. With being ink injected glass and as you say having all the sensors they had to order in from Italy. After a quick glance around other cars in work car park noticed that most other peoples rubber seal part was on the outside of the glass (kinda over the windscreen seal) rather than behind it like in my Alfa. Was replaced under warranty but when I went to pick up after they had completed the replacement (left it into them on my way into work and picked up after work) they specifically said about the washing of the car and it was written on the job card to not wash along with the no washing advice to be passed to customer for 7 days.
    Sorry not much help about your actual issue but I would still query why they washed it as I would have thought this advice would be the same for any windscreen replacement. Know I would kill them if they left my paintwork like yours and even when I leave in for service I normally even say don't be washing it (never trust anyone else to wash my car lol)
    Edited by: "cecilmcroberts" 3rd Nov 2016

    Original Poster

    Thanks cecilmcroberts, appreciate the replies.

    I'm 100% sure they have washed the car as it wasn't clean when it went in for the replacement. I've came home quite late tonight and the swirling is very visible under the flood light outside. I will check again tomorrow in daylight.

    Cheers

    EDEN188

    Thanks cecilmcroberts, appreciate the replies.I'm 100% sure they have … Thanks cecilmcroberts, appreciate the replies.I'm 100% sure they have washed the car as it wasn't clean when it went in for the replacement. I've came home quite late tonight and the swirling is very visible under the flood light outside. I will check again tomorrow in daylight.Cheers



    ​if it wasnt clean beforehand then you wouldnt have seen any existing swirling in the paintwork

    Are you sure it's not just the wax residue and just needs more polishing?

    Original Poster

    adamspencer95

    ​if it wasnt clean beforehand then you wouldnt have seen any existing s … ​if it wasnt clean beforehand then you wouldnt have seen any existing swirling in the paintwork



    Thanks for the reply. As mentioned, I have always hand washed my car, so there was definitely no swirl marks in the paint work before hand.

    EDEN188

    Thanks for the reply. As mentioned, I have always hand washed my car, so … Thanks for the reply. As mentioned, I have always hand washed my car, so there was definitely no swirl marks in the paint work before hand.


    Have you not rang them already this morning, I would.

    Original Poster

    I wanted to re-inspect the swirl marks in the day light, so will check it out during lunch hour.

    EDEN188

    Thanks for the reply. As mentioned, I have always hand washed my car, so … Thanks for the reply. As mentioned, I have always hand washed my car, so there was definitely no swirl marks in the paint work before hand.



    ​i always hand wash my car too with the 2 buckets but i still get small swirl marks
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