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    After a bit of advice... Ultimate Ears

    Ok well long story short I purchased some Ultimate Ears Metro Fi earphones from PC World in April 2008. Last week one of the speakers stopped working and i have now realised it is not user repairable so I have found the box and receipt and found that the product has a 2 year warranty. Which is great, only problem is I have been on the website but cannot find a way of sending them off as the company doesnt seem to be in the UK at all.

    What would you do in this situation, and to those thinking its easier buying some new ones, I cannot explain to you how good these phones sounded. Would PC World be able to do anything or has it got to be sending them off to USA?

    Thanks in advance

    8 Comments

    I'd drop the manufacturer a line, and see what they suggest. Hopefully, it'll be something positive. It's surprising sometimes how easy companies make it for us.

    Original Poster

    dxx;5714689

    I'd drop the manufacturer a line, and see what they suggest. Hopefully, … I'd drop the manufacturer a line, and see what they suggest. Hopefully, it'll be something positive. It's surprising sometimes how easy companies make it for us.



    I wish I could but the company seems to be based in California and would cost me a fortune to phone to ask

    djstrobe4real;5714728

    I wish I could but the company seems to be based in California and would … I wish I could but the company seems to be based in California and would cost me a fortune to phone to ask


    e mail them :thumbsup:

    Original Poster

    gog5y;5714778

    e mail them :thumbsup:



    Tried that but there is no email address its only for US residents

    ultimateears.com/_ul…php

    surely your contract is with the retailer, you shouldn't have to contact the manufacturer or send them off, i'd be straight back down to pc world asking them what they were going to do about it:)

    Banned

    you can take them back to pc world up until a year from date of purchase

    after that they should still accept them but pay for them to be fixed

    Original Poster

    Ok thanks for the help everybody i'll be going to PC World tomorrow see what they say...

    Original Poster

    Update to thread, PC World cant do anything with them I have to send them off to California which I have no interest in doing so I shall just buy some new ones, what do hukd'ers suggest for a good sounding set of earphones? - Iphone compatible
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