After not too far off 20 years of being a loyal customer with Virgin Media

32 replies
Found 5th Oct 2016
I gotta say, I am absolutely astounded that Virgin Media let me go after so many years as loyal customer, and didn't even try to keep me....at all!!!

On October 4th, after the 30 days notice period, my VM account became officially "disconnected" and I am now, no longer, a Virgin Media customer. I joined shortly after they changed from "United Artists" to NTL:Telewest, then Telewest:Blueyonder then Virgin Media.

Surely you need loyal customers to keep the £'s rolling in! If you're letting long term customers go to rival companies, go without trying to keep them, (as it seems), how the hell do you justify price increases, (either 2 or 3 times within 18 months), yet they're effectively losing money by customer loss?

Didn't even get a pass over to retention's, and have not even had a call or letter within the 30 day notice period. And apparently, as I've seen here, and other forums, this is not a new thing now!

Well, Sky have now won my custom. I am now saving average of £8pm, plus I have a streamlined service.

Poor show Virgin Media.

32 Comments

similar to me I've left and gone back but now left... I now have fibre broadband and nowtv so less hassle to leave when I want which is great.

Drop them all together, Get a humax 1TB Box, and just used freeview channels, then have a chromecast to watch netflix and other crap, do you really need all them crappy channels anyway (i'm sure some people like the sky but still think many should do away with it all )

We're with Sky now too after 20 years with VM/NTL.

Seems to be the new thing not to call back, very strange

Same here - 20 years a customer and a derisory retention offer

Just had sky fibre installed today and getting 40mb download and 10mb upload so very happy as its only £15 a month including line rental compared to VM's best offer of £38. Nearly £300 a year better off

I need to swap my horrendous talk talk service, checked the speed of download this afternoon and getting 1.07mb. Plusnet say there's will be between 3 and 7 mb Sky say only worth changing to fibre as no broadband will be any different in speed to what I currently have , and have offered fibre and line rental for £27. This is why I'm still stuck with talk talk as I have no idea who's right

tinkerbellian

This is why I'm still stuck with talk talk as I have no idea who's right … This is why I'm still stuck with talk talk as I have no idea who's right



Sky are. Unless there's some configuration problem then all ISPs using the same technology will provide the same speed because the speed is determined by the common local infrastructure (the phone line) rather than the ISP's own nework.

Plusnet may be right too. Speed units are case sensitive with 1MB equalling 8Mb so if you've got an 8Mbps connection right now then Plusnet's estimate would be about right (ISPs are often a little on the pessimistic side with estimates).

You're currently on an ADSL2+ connection. The second most widely available technology would be FTTC - fibre to the cabinet (the green box in the road) which would give you several dozen Mbps.

same here.. around 20 years. Was with them when it was Videotron, then Cable and Wireless, NTL and VM.

No loyalty at all. Great service for me but the prices were getting ridiculous. All these companies care about is new customers.

Banned

tinkerbellian

I need to swap my horrendous talk talk service, checked the speed of … I need to swap my horrendous talk talk service, checked the speed of download this afternoon and getting 1.07mb. Plusnet say there's will be between 3 and 7 mb Sky say only worth changing to fibre as no broadband will be any different in speed to what I currently have , and have offered fibre and line rental for £27. This is why I'm still stuck with talk talk as I have no idea who's right



Avoid plus net like the plague, check the trust pilot reviews

EndlessWaves

Sky are. Unless there's some configuration problem then all ISPs using … Sky are. Unless there's some configuration problem then all ISPs using the same technology will provide the same speed because the speed is determined by the common local infrastructure (the phone line) rather than the ISP's own nework. Plusnet may be right too. Speed units are case sensitive with 1MB equalling 8Mb so if you've got an 8Mbps connection right now then Plusnet's estimate would be about right (ISPs are often a little on the pessimistic side with estimates).You're currently on an ADSL2+ connection. The second most widely available technology would be FTTC - fibre to the cabinet (the green box in the road) which would give you several dozen Mbps.


Thanks, I'm going to have another look at the fibre options tommorow. With a teenage gaming son, and a daughter who likes to watch Netflix, everything grinds to a halt if I try to put anything on our now tv box at the same time. Just want to make sure whatever I change to can deal with what we actually need, rather than trying to make do.
Edited by: "tinkerbellian" 5th Oct 2016

So what's your question?

Banned

I hate virgin , all that bull when you leave " ohhh your connection will be bad with anyone else you join " and "ohhh they use BT lines and we use our own" . everyone gets to hear same !
I was absolutely fine when leaving and infact my internet went a little faster when I left.
now in this day and age its the best deals what makes people move.

kind of pointless making this post, but then saying "Take my money Rupert Murdoch" haha

Original Poster

itsdavidjones1984

So what's your question?



Zzzzz

Original Poster

prynolfc

kind of pointless making this post, but then saying "Take my money Rupert … kind of pointless making this post, but then saying "Take my money Rupert Murdoch" haha


You do realise no matter what service you're with, if they carry "Sky" and channels, and you subscribe then you're paying Murdoch, just in a roundabout way?

But you knew that, didn't you?!

chocci

Should be able to get sky fibre 40mb and line rental for £18.see mse



​put your details into here...

btwholesale.com/inc…tml

it will tell you what speeds to expect on adsl and on fibre if available, if the phone number option doesn't work use the address check, don't use the postcode option.

talktalk, plusnet, bt and sky all use the same wires to your house so speed will always be the same.

at least this will tell you what you should be getting and if it's massively different then you can go and complain to talktalk.

Yup, another long term VM customer who has gone over to sky.

Theyre just about to lose me aswell. Bill gone up 12% this time. Cant see the justification so upping and leaving.
Id question the ring backs tho as they are quite useless at gathering the correct contact info for their customers

artnada

You do realise no matter what service you're with, if they carry "Sky" … You do realise no matter what service you're with, if they carry "Sky" and channels, and you subscribe then you're paying Murdoch, just in a roundabout way? But you knew that, didn't you?!



​Zzz

Original Poster

You're a tiny bit childish aren't you?

If you don't like the thread, you're more than welcome to go to one that actually interests you and can take an active part in, rather than come into others to try and spoil it.

Thanks.

chocci

Should be able to get sky fibre 40mb and line rental for £18.see mse


Hi, have you got a link for this , had a search tonight but can't find anything even close in price , thanks.

Got my sky installed today after being virgin for 10 years. So far so happy. I've only got adsl but everything I've tried is working very smoothly.

Sky q getting installed tomorrow but the BB has been fine so far.
Edited by: "EN1GMA" 6th Oct 2016

Though finding it funny my download speed showing as 10 when I've been used to 70 X)

But so long as it works as I'm not bothered.

tinkerbellian

Hi, have you got a link for this , had a search tonight but can't find … Hi, have you got a link for this , had a search tonight but can't find anything even close in price , thanks.


Deal expired a few days ago but this works out around £9 per month for adsl including line rental

sky.com/sho…ed/

I don't know why anyone who has the good sense to be using this site is surprised that a firm has no interest in customer loyalty. There hasn't been a company that values customer loyalty or gives benefits to long-term customers for decades. Relying on lethargy makes them a shed-load of money from the lazy and the ignorant.
We've all been using the retention trick to improve our deals for years. Sounds like some high-heid yin at Virgin has decided to try calling folk's bluff about leaving. I would guess that the money lost from those who do leave is far outweighed by that gouged from those who give in and accept the new price.

targaid

I don't know why anyone who has the good sense to be using this site is … I don't know why anyone who has the good sense to be using this site is surprised that a firm has no interest in customer loyalty. There hasn't been a company that values customer loyalty or gives benefits to long-term customers for decades. Relying on lethargy makes them a shed-load of money from the lazy and the ignorant. We've all been using the retention trick to improve our deals for years. Sounds like some high-heid yin at Virgin has decided to try calling folk's bluff about leaving. I would guess that the money lost from those who do leave is far outweighed by that gouged from those who give in and accept the new price.


Well speaking to the sky engineer yesterday, he said he's had loads of installs for former virgin customers. I was really worried about sky Internet but even on 10 meg, the speed has been spot on and has handled everything perfectly.

EN1GMA

Yup, another long term VM customer who has gone over to sky.


Me too. I was with Virgin for TV, phone and broadband for over 10 years. Never missed a payment during this time and considered myself a good customer (although every year, at renewal, had to play the 'threatening to quit' game to get a reasonable price).
I am with Sky now and have to say that I am more than happy with their service - in my opinion their TV service is better than VM's.
It's not just Virgin. It appears that most companies these days put all their efforts into attracting 'new' customers rather than keeping existing customers. Loyalty seems to count for nothing.
Edited by: "Stormtrooper" 8th Oct 2016

Original Poster

EN1GMA

Well speaking to the sky engineer yesterday, he said he's had loads of … Well speaking to the sky engineer yesterday, he said he's had loads of installs for former virgin customers. I was really worried about sky Internet but even on 10 meg, the speed has been spot on and has handled everything perfectly.


When I was applying for Sky fibre, I was quoted my speed would be between 39 and 55mb...I've not had less than 57 during the week, and 50mb at weekends, so far.

I will say one thing, when using YouTube, I don't get that initial buffer of around 5 seconds, that I'd been suffering with for a few months, with VM. All is good with Sky, so far and I'm happy.

artnada

When I was applying for Sky fibre, I was quoted my speed would be between … When I was applying for Sky fibre, I was quoted my speed would be between 39 and 55mb...I've not had less than 57 during the week, and 50mb at weekends, so far. I will say one thing, when using YouTube, I don't get that initial buffer of around 5 seconds, that I'd been suffering with for a few months, with VM. All is good with Sky, so far and I'm happy.


I can't get sky fibre but even with standard BB, I've been pleasantly surprised. I'll see how the year goes and may stick with non fibre if it doesn't give me any issues.

To think all this time virgin have been promoting speed speed speed and I thought I'd need it. Bit actually, even on a consistent 10 Meg, it's perfect. So far X)

It helps I guess we don't have teenage kids so only limited devices but still, been able to stream from multiple devices at the same time without issues.

I have no problem paying the highest price for the best product. As I have said in the past sooner or later virgin media will have to answer for cheating the regular customers by offering these retention discounts. The best thing for everyone is for them to stop doing this and sell at the real price or give everyone the option to select a bartering market or a retail market from the start.

PulisOut

I have no problem paying the highest price for the best product. As I … I have no problem paying the highest price for the best product. As I have said in the past sooner or later virgin media will have to answer for cheating the regular customers by offering these retention discounts. The best thing for everyone is for them to stop doing this and sell at the real price or give everyone the option to select a bartering market or a retail market from the start.


Guess you must have been one of the 'one born every minute' brigade

chocci

Guess you must have been one of the 'one born every minute' brigade



And you one of the "not a nice person" brigade.
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