Expired

Aldi, refusing to honour terms of warranty

Found 29th Nov 2007
I bought a low value item, a £10 hot air gun, from Aldi in 2005. In its operating booklet it stipulated a three year warranty. I havent used it for more than two hours but when I tried it a few days ago it made a pop sound and expired. I still had the receipt with the booklet so on a recent grocery shopping trip to Aldi I presented this item, the warranty and the receipt but was surprised to be flatly told that the shop would not consider honouring it.

Are Aldi within their rights to do this? As I said, it is a low value item but I am concerned that if Aldi can dishonour a warranty on this item then presumably any shop could dishonour the warranty on any item no matter have expensive.

Any suggestions?

Tim

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i don't think the warranty is to do with aldi i thinks its a manufacturing warranty so you have to go to them, i think.

TimDE

I bought a low value item, a £10 hot air gun, from Aldi in 2005. In its … I bought a low value item, a £10 hot air gun, from Aldi in 2005. In its operating booklet it stipulated a three year warranty. I haven’t used it for more than two hours but when I tried it a few days ago it made a pop sound and expired. I still had the receipt with the booklet so on a recent grocery shopping trip to Aldi I presented this item, the warranty and the receipt but was surprised to be flatly told that the shop would not consider honouring it.Are Aldi within their rights to do this? As I said, it is a low value item but I am concerned that if Aldi can dishonour a warranty on this item then presumably any shop could dishonour the warranty on any item no matter have expensive.Any suggestions?Tim


Did they not even say to contact the manufacturer for a warranty repair?
I recently returned a faulty £100 pvr after 11 months in order to get a refund.They said have you tried the manufacturers helpline as it is outside our 28 day refund policy.I told them i had contacted the helpline a few times as the fault was supposed to rectify itself with automatic upgrades via the airwaves and they said if i am not satisfied just take it back to Aldi anytime within the 2 year warranty for a refund.They then refunded me £100 in cash on the spot.
Edit:Try a different aldi branch,you might just get someone who doesn't give a toss and just refund you.

It is a manufacturers warranty.

Have a read of the warranty and see what it says.

Yep, after 28 days the shop is not responsible anymore and as already said above it's the manufacturer's responsibilty, the shop should have told you this and given you the address or number to phone though.

Money Spinning

Yep, after 28 days the shop is not responsible anymore and as already … Yep, after 28 days the shop is not responsible anymore and as already said above it's the manufacturer's responsibilty, the shop should have told you this and given you the address or number to phone though.



After 12 months the shop isn't responsible any more.

I was under the impression that after 28 days the shop can pass it onto the Manufacturer.

Money Spinning

I was under the impression that after 28 days the shop can pass it onto … I was under the impression that after 28 days the shop can pass it onto the Manufacturer.



No, 12 months is the law.

Yup, electrical goods is a 12 month contract with the retailer.

Original Poster

thesaint

It is a manufacturers warranty.Have a read of the warranty and see what … It is a manufacturers warranty.Have a read of the warranty and see what it says.



On the warranty 'certificate' within the owner booklet it states that the item may be returned to the shop where it was purchased for replacement or refund. The Aldi shop manager dismissed this out of hand citing 'company policy' with the implication that this overrode any warranty provided with the item.

TimDE

On the warranty 'certificate' within the owner booklet it states that the … On the warranty 'certificate' within the owner booklet it states that the item may be returned to the shop where it was purchased for replacement or refund. The Aldi shop manager dismissed this out of hand citing 'company policy' with the implication that this overrode any warranty provided with the item.



Then you need to write them with the details of the warranty(supply a photocopy), if they supplied it with this warranty, they are obliged to refund/replace.

I have never heard of a warranty that states what you have described, possibly Aldi didn't realise, but that is not your concern.

Original Poster

Hmm, I tried that, they dismissed it.

http://www.tecno.demon.co.uk/images/warranty.jpg

ring there customer service number.explain the situation and ask them what you need to do to get it repaired/replaced/refunded.i had a problem with a tv and it was sorted quickly.

thesaint

[COLOR="Red"]Then you need to write them [/COLOR]with the details of the … [COLOR="Red"]Then you need to write them [/COLOR]with the details of the warranty(supply a photocopy), if they supplied it with this warranty, they are obliged to refund/replace.I have never heard of a warranty that states what you have described, possibly Aldi didn't realise, but that is not your concern.



TimDE

Hmm, I tried that, they dismissed it.



So you wrote them, can you scan a copy of their reply.

You can get your item refunded/replaced, but it depends how far you want to take it.

Original Poster

Success! Aldi head office passed the issue to the regional manager who said that they should have honoured the terms of the warranty as sold.

dcx_badass

Glad its sorted, my regional manager told me that he didn't have to … Glad its sorted, my regional manager told me that he didn't have to bother, and he ignored trading standards.



You were fobbed off. ;-)

No your rights, and use them.

firstly i couldnt belive you still has the reciept some 3 years later, But yeah congrats on getting a refund. "Now that's what i call ANARCHY".

rep added

I had a similar experience.

Long story, short story ... ALDI are responsible for the full warranty period!

I got this from Consumer Direct, a front for Trading Standards.

I phoned HQ to complain about my item under sale of goods act 2000, and ended up being successful.

Don't be fobbed off by any retailer!

WalterSmith

I had a similar experience.Long story, short story ... ALDI are … I had a similar experience.Long story, short story ... ALDI are responsible for the full warranty period!



Only if the warranty that they supply, states that they(retailer) are.

Usually the 1st year is covered by the Sale Of Goods Act, and then the manufacturer covers the rest.

Aldi were probably selling these not knowing about the onus being put on them by the manufacturer.

VeryVery

rep added



Who to?

The OP didn't even give me any rep, and you are repping him. :?

thesaint

Only if the warranty that they supply, states that they(retailer) … Only if the warranty that they supply, states that they(retailer) are.Usually the 1st year is covered by the Sale Of Goods Act, and then the manufacturer covers the rest.Aldi were probably selling these not knowing about the onus being put on them by the manufacturer.




Dont think its written anywhere in the sales of goods act about only being responsable for 12 months

deanos

Dont think its written anywhere in the sales of goods act about only … Dont think its written anywhere in the sales of goods act about only being responsable for 12 months



I am talking about the warranty which is a seperate issue to the S.O.G.A.

Dont think the warranty is written in the SOGA either ?

deanos

Dont think the warranty is written in the SOGA either ?



Read post #28

TimDE

Success! Aldi head office passed the issue to the regional manager who … Success! Aldi head office passed the issue to the regional manager who said that they should have honoured the terms of the warranty as sold.


who`s advice did you follow to get the end result?

I guess it depend who you speak too but i had a very good experience with Aldi.

I had purchased some £4.99 2.0 speakers and one day i was rearranging stuff and unplugged them only for the back cover of the plug to come off in my hand.
I called up the warranty number explained they asked when i purchased them i said i couldn't remember exactly but they were in warranty and i had the receipt filed away should i need to be specific. There was no issue.

A couple of days later city link turned up with a big box and swapped my £4.99 duff 2.0s with a 5.1 set.

Now the replace and return courier would have cost more than the initial £4.99 i paid so i thought that was pretty good!

Original Poster

SpecialK;1299163

who`s advice did you follow to get the end result?



My own. I posted here to learn experiences of others that may have also experienced Aldi's warranty refusal issues. Stonewalled by the Aldi shop I pursued my own legal instinct and general dogged tenacity! Some common remarks we are fobbed-off with, such as 'Talk to the shop' can be so pointless when the shop 'management' neither understand nor care about the customer's issues or their legal obligations.

I'm revisiting this old thread as I'm considering returning some WorkZone branded Aldi goods. Some light switches that failed within a month and some ratchet clamp tools. Considering that Aldi HQ employ some well educated staff I'm surprised that their buying department hasn't yet realised that their Workzone tools' build quality frequently renders them unfit for anything beyond a Christmas cracker toy!
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