Am I being done over by Vodafone here....

5 replies
Found 12th Aug 2010
I've just got this months bill through and its just over £5 extra on top of what I pay....so I check last months and again its the same.

So I check the bill breakdown and its VAT thats being added to boost my bill to £35 when it should be £29 a month. Surely if I select a price plan of £29 a month the VAT should be included within the price?

  1. Misc
  2. Vodafone
5 Comments

Could always trying phoning Vodafone to find out!

Domestic or business acc ? Business acc's are always quoted ex vat as most businesses can claim it back ?

If it is a domestic you need to call CS and see what's happened? Do you have paper work to confirm the £29 inc cost ?

Just phone vodafone, I have had issues in the past changing monthly rates, things appearing to cost me more money than they should have without going over my limit, etc. They usually try and explain it, followed by a "ok, I will reduce your bill for you this month and change your tariff so this should not happen again" kind of response.

Hope this helps, they don't usually have the worst customer service.

I believe I have the same issue with O2. My £15 tariff should be £15 inclusive of VAT surely?
The uprising begins here...

my girlfriend has the same problem i had problems with vodafone years ago aint touched them since
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