Amazon account closed orders pending

hello my Amazon account closed down due too many returns. i had one open order on my account that was supposed to be delivered yesterday.

i got an email yesterday saying that the order was delivered but it never arrived and i can't the details of the delivery because my account has been closed down. they also stated in account closure email that open orders will be cancelled and refunded but I haven't gotten any refund or a notification regarding a refund.

when i contacted them regarding this they said that we can't discuss anything because the account has been closed down