Amazon Banned me for too many returns

87
Found 18th Jan 2015
Ok so amazon have just banned me saying i returned too many items and that i am no longer able to log in or return any other items.

Before everyone jumps in and says things like serves me right etc etc i will explian that i purchased over 50 items over the last 2 months and have returned 7 of them after xmas for numberous reasons. The problem may be that because i returned them all at once on the same day after getting them boxed and organised there automated system may have flagged me for suspicious returns. I am currently appealing this ban but if i get no luck with them i want to know where i stand as far as warrenties and possible returns within there returns periods. i cannot log in to create any returns lables and cannot speak to anyone in customer services as they all tell me my account is on Hold and i need to contact the specialist department (Cis@amazon). If They refuse any possible future returns for possible faulty items where do i stand as the consumer.

Also has anyone ever returned anything to amazon just stating tje order number and requesting a refund on a sheet of paper without actualy useing there returns system as i dont want to possibly be stuck with some of the items i recently purchased (Few cheap blenders) 2 Morphy richarda soup makers etc if the warrentys arent going to stand with amazon xlosing my account.

Im tempted to just send everything back to them manualy requsting a refund. as i cannot use there returns system. I would rather go vuy the sane item again elsewhere so i know im covered.

Any Thoughts please
Thank You

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87 Comments
Surely they cant do that, its your consumer right.
Sounds dodgy. Why would anyone order "a few" blenders or two soup makers? As for faulty over time your guarantee is with the maker not the shop.
you're lucky that you didn't have amazon gift cards stacked up on your account
Edited by: "tince666" 18th Jan 2015

Jeff Bezos may run Amazon and he may be a billionaire. But he is very accessible to his customers with an easy-to-find email address, jeff@amazon.com. And when his customers aren't pleased, Bezos isn't either.
7 returns out of 50 does not sound like too many to me. were they all in as received condition, or had you messed with them first?
you will still be able to email cust_svc @ amazon email addy and get full warranty on existing returns. your account isnt deleted, just on hold, so cust svc will have access to it, same as if you'd deactivated it.

i mean retailers have a right to refuse service to someone, but this sounds ludicrous to me. i've also sent back 7 items, and that was out of purchasing only 12, so a much higher percentage returns wise.

are you sure you're telling us the whole story?
Edited by: "espirit77" 18th Jan 2015
They banned me as well for similar reasons, and I did nothing wrong. I tried appealing and I explained everything to then but you just get someone on the other end responding with standard emails saying they won't allow you back on.

I just made another account and helped myself to another 30 day Prime trial.

if these are genuine issues with the products you can return all 50 of them.there is no reason they should be blocking your account.
are you sure there is not more to the story that you are not telling us?
you got me thinking.maybe you returned all together, the system might have picked up on some fraud.
rikkif1990

They banned me as well for similar reasons, and I did nothing wrong. I … They banned me as well for similar reasons, and I did nothing wrong. I tried appealing and I explained everything to then but you just get someone on the other end responding with standard emails saying they won't allow you back on.I just made another account and helped myself to another 30 day Prime trial.



i was going to say, just open another account. they don't de-dupe accounts by address or credit card.
Thank you i will see how my appeal goes with the specialist team first and if i get knowhere i will email him.

with any of the other topics mentioned is it possible to manualy return to amazon without going through there returns process first and without using there barcodes and return lables. as if i do feel i want to return all the electric items that may go wrong just to make a point.

As i would rather not keep the items that are only 3 weeks old if the warrenty on them is now invalid. seems pointless i would have purchased cheeper off ebay if that was the case as i always choose amazon because of there easy returns service.
Adam2222

Thank you i will see how my appeal goes with the specialist team first … Thank you i will see how my appeal goes with the specialist team first and if i get knowhere i will email him. with any of the other topics mentioned is it possible to manualy return to amazon without going through there returns process first and without using there barcodes and return lables. as if i do feel i want to return all the electric items that may go wrong just to make a point. As i would rather not keep the items that are only 3 weeks old if the warrenty on them is now invalid. seems pointless i would have purchased cheeper off ebay if that was the case as i always choose amazon because of there easy returns service.



as long as you have the original order confirmation email you can send that in along with said item, and they will issue a refund to your credit card. however, i'd email them first just to be sure. or ask them on twitter @AmazonUK
No that is the whole story i assure you. I got a warning first back in july 2014 saying i return too much and had a warning but all these seemed like automated emails and i explianed in detail that i order thousands of pounds of items from amazon and obviously a percentage would be returned. my returns are never more on average over the past few years about 1 out of every 10 i return.

I have never messed with the items tjey have all been due to wrong sizes or not being as what i expected. sometimes the odd electrical item has been faulty. and pack of dvdrs that were a bad batch and low quality. like i said for every 100 items i buy maybe 10 returned. But after the first warning email i replied with a detailed explanation and they replied saying this below.

Hello, Thank you for your email. Your account remains open and available for your use. We're concerned about the activity on your account and want to do all that we can to avoid the inconvenience you experience having to make frequent and possibly avoidable returns of the items you purchase from Amazon.co.uk. Rest assured that no action has been taken on your account; you're still able to place orders and, if necessary, return items to us. This warning was sent because we want to better understand the activity on your account and learn how to improve your shopping experience. We appreciate your efforts to ensure that your buying activities are in compliance with our policies. We look forward to your next visit to Amazon.co.uk. Best Regards, Account Specialist. Amazon.co.uk


So from that email i thought i had cleared up there concerns and automated system flag and was fine to carry on as before.

However it seems like a 10% return rate is still too high and the email i was sent wasnt worth a penny to my account.

Why would they assure me i can carry on returning when needed but them kick me off. At the end of the day it is there returns policy and im only using it as they provide the service.

I have obviously emailed all these points to them and will await a responce.
As a private company they can ban anyone for any reason, however that does not excuse their responsibilities under The Consumer Protection Regulations

10% return rate is still quite high.

I've ordered 100s prob 1000s over the years.
In past month I've returned 2, in total less than 5-6 ?

Sounds like you need to be more selective with your purchases and make sure they meet purposes, not buy and see if I like or not and then return
Just had a look at my account, the last twelve months, 2.8k spent over 107 orders, 4 returns, 2 of which were amazon sending totally the wrong item twice. So 10% returns seems very high.
alano1963

Sounds dodgy. Why would anyone order "a few" blenders or two soup makers? … Sounds dodgy. Why would anyone order "a few" blenders or two soup makers? As for faulty over time your guarantee is with the maker not the shop.



i ordered 4 plenders all xmas pressents same for soup makers now the last thing i want to happen is them develop a fault in warrenty period and family members be stuck with them and if they asked why i couldnt return for them too. so worste case cinario and my account wont get put back id rather just return them now still within 30 days (just) as the 4x hinari blenders i ordered have mixed reviews and alot of people say they broke quickly. id rather buy them from someware else where the warrenty is going to be ok.

Nothing dodgy whatsoever
also like to point out that im disabled and rely on internet shopping and deliveries as i live in a remote village so maybe somethings people buy from normal shops like clothes and shoes that dont try on first and take back to shops its the same for me but on amazon. so obviously if you took those kind of items out of the equasion then my returns percentage would be 2-3% not 10% so either way like i said i explianed in detail all this to amazon before and you have seen the responce they gave me and said that they understood more and i could carry on as normal within there policys. and there is no policy saying 10% returns is too high either. ALL items returned are exactly the same as recieved and still tagged etc. so theres no scams here i knoe some people do abuse the system but im not and im just using tje returns system as they made it.

[quote=bonjourhellfire]As a private company they can ban anyone for any reason, however that does not excuse their responsibilities under The Consumer Protection Regulations[/quote

they are not private they have floated on the stock market
yep there is loads online about them banning people for too many returns. as a company i guess they can do what they want as far as consumer law go's if faulty they must replace with in a reasonable time. sending back items if not faulty is allowed under distance selling regulations. 14 days is normal but many shops allow 30 days. You could order 100 items on line and return all under distance selling regulations but returning at your cost as not a faulty item. I know with amazon they allow you to return faulty items free of charge they even pick up from your door at there expense. But if you order a pair of shoes and they don't fit you have to return at your expense as its your fault not try and swindle there free returns policy if faulty. not saying this is what you are doing but bare in mind the free return policy only applies to faulty items not just because you didn't like the item.
Edited by: "larrylightweight" 18th Jan 2015
alano1963

As for faulty over time your guarantee is with the maker not the shop.



But the OP is right by needing to gain access to their account, as with any faulty product you should take it/return it to the place of purchase.

If for numerous reasons you can't get it back to the place of purchase then you can go directly to the manufacturer as long as you have proof of purchase.
Your warranties are valid. If anything breaks, you have a valid warranty claim with Amazon.

The bottom line is that for any orders which you have placed and they have accepted, the Consumer Protection Regulations (or Amazon policies if better) apply. But they are not obliged to sell to you in the future if your purchasing behaviour is unacceptable to them. Every return costs them money and they're clearly unwilling to fund your level of returns.
ceres

Your warranties are valid. If anything breaks, you have a valid warranty … Your warranties are valid. If anything breaks, you have a valid warranty claim with Amazon. The bottom line is that for any orders which you have placed and they have accepted, the Consumer Protection Regulations (or Amazon policies if better) apply. But they are not obliged to sell to you in the future if your purchasing behaviour is unacceptable to them. Every return costs them money and they're clearly unwilling to fund your level of returns.



bit harsh, he keeps 90%. that's still huge profit to them.
alano1963

Sounds dodgy. Why would anyone order "a few" blenders or two soup makers? … Sounds dodgy. Why would anyone order "a few" blenders or two soup makers? As for faulty over time your guarantee is with the maker not the shop.



WRONG........When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it

Thanks to MSE
espirit77

bit harsh, he keeps 90%. that's still huge profit to them.



I'm pretty sure that Amazon have got a better handle on their business model than you. The cost to Amazon of a return is not just the return postage label, that's a tiny part of the overall cost. It's entirely conceivable that the cost of what seems to us a relatively small number of returns wipes out the profit margin on the retained items. I'm sure Amazon don't boot profitable customers into touch just for the hell of it.
I don't think 10% is high OP especially as you are unable to get out to shops to feel and see items in the flesh before buying. Sorry this has happened to you but I think your warranties should be fine .
ceres

I'm pretty sure that Amazon have got a better handle on their business … I'm pretty sure that Amazon have got a better handle on their business model than you. The cost to Amazon of a return is not just the return postage label, that's a tiny part of the overall cost. It's entirely conceivable that the cost of what seems to us a relatively small number of returns wipes out the profit margin on the retained items. I'm sure Amazon don't boot profitable customers into touch just for the hell of it.



if you think 10 returns wipes out profit of 90 sales (assuming same average cost per unit) you are deluded
espirit77

if you think 10 returns wipes out profit of 90 sales (assuming same … if you think 10 returns wipes out profit of 90 sales (assuming same average cost per unit) you are deluded



I love it when someone resorts to an insult to make their point. X)
I am definitely getting banned next!
h82think

I am definitely getting banned next!


I return approximately 30% of what I buy so I might be joining you. I'm fussy and if I don't like something I ain't paying for it.
h82think

I am definitely getting banned next!


just before me
ceres

I love it when someone resorts to an insult to make their point. X)



dont dish it if you cant take it. lol anyway it's an expression not an insult, c'alm down c'alm down, arright??
Edited by: "espirit77" 18th Jan 2015
espirit77

dont dish it if you cant take it. lol anyway it's an expression not an … dont dish it if you cant take it. lol anyway it's an expression not an insult, c'alm down c'alm down, arright??



No personal insults in my posts. So, enlighten us delude-eds. Amazon are not finding certain customers unprofitable because of their retain/return ratio so why the suspension? They don't like ginger hair? Or essex accents? Or people who live in semi-detached houses? Or what? What is the magic criterion they're employing to suspend folks?
If the DSR period has passed they can refuse returns but you still have rights under SOGA if they're faulty/not fit for purpose etc. Though it may be easier to go straight to the manufacturer for warranty claims.
ceres

No personal insults in my posts. So, enlighten us delude-eds. Amazon … No personal insults in my posts. So, enlighten us delude-eds. Amazon are not finding certain customers unprofitable because of their retain/return ratio so why the suspension? They don't like ginger hair? Or essex accents? Or people who live in semi-detached houses? Or what? What is the magic criterion they're employing to suspend folks?



logic would tell me suspected fraud. maybe try applying some logic. given amazon is a profit-less company, and will be for the foreseeable future - their main goal is market share, not profit currently - then fraud or suspected fraud would be the logical answer.
Amazon dont pay the return costs when i have to send clothes and shoes back etc. i loose a little having to pay for costs. i only get free returns when items are faulty. If they do not restore my account after the detailed email i have sent even tho im convinced its probably because i returned the parcles all at once after xmas and after getting all packed and organised it may have flagged a computer system somewhere. Then i will just send all electronic items back just to make a point as i dont want to risk future hastle if they go wrong. hopefully my account will be restored tho fingers crossed
espirit77

logic would tell me suspected fraud. maybe try applying some logic. given … logic would tell me suspected fraud. maybe try applying some logic. given amazon is a profit-less company, and will be for the foreseeable future - their main goal is market share, not profit currently - then fraud or suspected fraud would be the logical answer.



X) X)
Adam2222

Then i will just send all electronic items back just to make a point



So you're going to ask people to give you back the Christmas presents of blenders and soup-makers that you gave them so that you can return them to Amazon to prove a point? Classy. What if they have used them? What if they no longer have the original packaging?
Avatar
deleted494932
This is going to make me VERY hesitant to return stuff to Amazon (at least until I have spent my wedge of Bespoke vouchers !)
ceres

X) X)



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