Amazon Closed my Buyer Account
deleted2300527
78
deleted2300527
78 Hello all.
My question is very simple. I have been an Amazon and a Prime member for some time. I have ordered a considerable quantity of goods from them. I have returned some and been refunded for others. This is due to problems with delivery - i.e. some items being missing from orders, defective goods or simply wanting to return.
I have been informed that my account has been closed. I can still access my account to view my downloads and such, but I am not permitted to purchase anything anymore. They no longer wish to sell to me. I strongly disagree with their decision and I have questioned it several times. Every time I question it I get the same email telling me my refunds/returns rate is abnormal and they can no longer process refunds/returns for me at this rate.
I have given up trying to resolve it and called it a day. However, there are two other individuals living with me with their own separate accounts - both of whom use different devices and payment methods.
My question is will the two people living with me also have their accounts restricted because they use the same delivery address as me? I have spoken with them to see if they got similar emails. They said they have never had an email like that. They both buy a lot from Amazon and very rarely return anything.
Though I am extremely disappointed that my account is no longer valid, I’d feel even worse if the other two living with me were penalised also. What that would amount to is the loss of three customers because of a false decision on one.
Let me know what you all think.
Thank you.
My question is very simple. I have been an Amazon and a Prime member for some time. I have ordered a considerable quantity of goods from them. I have returned some and been refunded for others. This is due to problems with delivery - i.e. some items being missing from orders, defective goods or simply wanting to return.
I have been informed that my account has been closed. I can still access my account to view my downloads and such, but I am not permitted to purchase anything anymore. They no longer wish to sell to me. I strongly disagree with their decision and I have questioned it several times. Every time I question it I get the same email telling me my refunds/returns rate is abnormal and they can no longer process refunds/returns for me at this rate.
I have given up trying to resolve it and called it a day. However, there are two other individuals living with me with their own separate accounts - both of whom use different devices and payment methods.
My question is will the two people living with me also have their accounts restricted because they use the same delivery address as me? I have spoken with them to see if they got similar emails. They said they have never had an email like that. They both buy a lot from Amazon and very rarely return anything.
Though I am extremely disappointed that my account is no longer valid, I’d feel even worse if the other two living with me were penalised also. What that would amount to is the loss of three customers because of a false decision on one.
Let me know what you all think.
Thank you.
78 Comments
sorted byThe problem is a lot of people treat Amazon like a normal shop but everytime an order gets opened or returned this costs money to them.
If people didn't take the pee with buying and returning I reckon a lot less accounts would be closed down, now though it's a case of everybody paying for the buying and returning habits of the few.
Argos was sold to Sainsburys not long ago and are in the process of closing hundreds more shops so wouldn't use them as an example of success anymore.
Also, Amazon are not stopping people returning items, they are stopping those they deem to be abusing the policy from ordering (and it mentions in the T&C's about this).
I think the people banned in these circumstances are likely returning an obscene number of items. If you pay £99 for a year of deliveries, but your orders cost Amazon £2,000 in shipping and then return half of them, plus the cost of the man hours to process this, you can see why they would not wish to allow someone to continue to do that.
While that might be true, it's also not. They are closing a lot of standalone Argos branches, however, they are also opening more of those branches within Sainsbury's stroes, so the difference in numbers wouldn't be that big. For example, if there's an Argos and a Sainsburys branch within 5 minues walk of each other, why pay 2 lots of rent?
First.. Welcome to HUKD.
See it from their point of view. If you were selling on Ebay and the same customer kept buying and then returning items, at your expense, would you continue selling to them? The profit margins are kept miniscule to keep them competitive, and they rely on millions of tiny profits to make a decent annual gross profit. On your account, with the many returns, they are making a loss. They've decided to 'cut their losses'.
Unfortunate for you, not sure how it will affect others living at your address. I imagine that as their accounts are good with minimal returns they will be monitored to see if they are actually 'ghost accounts' of yours. (edited)
I personally welcome this policy as it keeps Amazon's costs down so they can offer (people like me who rarely return anything) low prices,
Not surprised they've banned you, that falls under the category of 'taking the p***'.
I've ordered well over 300 items from Amazon and have returned 2.
I for one am glad to see this policy (also being adopted by other retailers ) . OK I realise there are problems with sizing (for clothes ) but some folks will take the mick ! Buy 6 items return 5 , or even all 6 after wearing a couple .
Doesn't cost the retailer - they will adjust prices so they will still make their 30% - It costs other customers who will indirectly pay for serial returners .
I've had a "like new" lawnmower from them and the motor was burnt out.
My sister had a Winnie The Pooh book turn up the other day for an Xmas present and you can't open the book properly as the pages haven't been cut level. How can you give that to a kid for Xmas.
How is this question related to the OP's situation?
Show me somewhere you can get it cheaper once next day delivery is added, because I don't know anywhere that does next day for free, Amazon price match anyway, click and collect is inconvenient for me.
The way I shop at Amazon and the wide variety of items I buy monthly would require multiple shops and multiple deliveries.
I also use prime for TV shows as it saves me a ton of space on my server. (edited)
Just to add afaik the address usually gets blacklisted as well.
Similiar situation here
hotukdeals.com/dis…530 (edited)
This is my returns rate: 400 orders, returns 3.
So your numbers are very high.
Yeah your right I'm currently surrounded by Amazon boxes full of stuff I would have never ordered anyway
Maybe they should rename it from Amazon Prime to Hocus Pocus.
video from watchdog, I cant watch it at the moment but there are comments on other forums saying that they have closed accounts at the same address on it but that could be linked to comments on that forum as its not clear.
The other people will not be affected, amazon can tell of all the accounts in the household.
What do you mean? They're closing 70 stores and opening another 80 to combine with sainsburys and reduce business rates. They're moving with the times. (edited)
Bizarre question. No idea if you can get your housemates to make an order on your behalf; ask them, they may not cooperate if they are aware you are likely to return items, it may be too much hassle for them, same as why Amazon has restricted your account. Amazon doesn't and won't know who your housemates choose to give their orders to.
you can tell yourself that but realistically anything can be bought for similar prices to amazon with no delivery charges or collection from shops. Amazon is just convenient and prime is designed so you don’t shop elsewhere to justify your prime subscription.
Let me know what you all think."
Well, that's all on you. I'm pretty sure they will be making more money from not having you refund everything and claim BS to get refunds on the majority of the items you purchase.
whatever way you think of it your buying habits have been altered because of your prime subscription. It’s how it’s designed and it’s very clever.
But that's the very nature of online shopping. You can't physically see the item but you purchase it knowing if you don't like it you can return it.
Take Argos, I know a lot of people by from them because they accept returns with no quibble. Arguably Argos success was built on that
However, in response to your question
My question is will the two people living with me also have their accounts restricted because they use the same delivery address as me?
No, the other 2 people should not have their accounts restricted simply because they use the same delivery address as you. However, if they have an increase in their return rates then Amazon may treat them similarly.
do amazon pay their taxes even?
You returned things but your household members didn't so why do you want them blocked? I'm sure you can order on their account
The best thing to do is scrutinise what you buy & state faults etc, what is your return rate like & for what reasons in the main?I contact via phone mostly in order to talk through a return & why (often faulty / poorly made / Q.C. issues / not fit for purpose as chinese junk becomes more common than regular goods (though some chinese sourcing companies do better than others).
If it is mainly clothes returns for wrong size then yes I can see them getting miffed.
Context may help, unfortunately by te time you get this far in with amazon they have closed the door on you & won't talk!
Have you worked in retail? the markup on retail goods is pretty high, especially at the volume amazon buy at, open box products are hardly discounted on amazon warehouse, they certainly aren't losing money on open box returns.
Any retailer with what they consider is a pain in the butt customer is going to give them the heave-ho.
If you order at least one item a month and want next day delivery it makes sense to use prime, as the cost is nearly the same.
Recently my returns process has gone like this -
Damaged Item
Make Note of the Damage/Fault
Take Pictures of Fault
Contact customer service explain the issue and offer to send details
Let them decide best course of action
Just don’t shop with them. They are only good for price glitches these days. Everything else is, 90% of the time, a simple price match. People big up Prime, but a lot of other retailer’s orders come next day after dispatch anyway. Prime has spoilt people and made them feel entitled so that they now lack patience to wait for other deliveries.
Only if you/they want their accounts closed too.
The point I was trying to make was that I don't think a near $1 trillion company like Amazon need to be learning from Returns policies of a company that is part of a group that was bought for £1.4 billion. (edited)