Amazon Closed my Buyer Account

Avatardeleted230052776
Posted 3rd Oct
Hello all.

My question is very simple. I have been an Amazon and a Prime member for some time. I have ordered a considerable quantity of goods from them. I have returned some and been refunded for others. This is due to problems with delivery - i.e. some items being missing from orders, defective goods or simply wanting to return.

I have been informed that my account has been closed. I can still access my account to view my downloads and such, but I am not permitted to purchase anything anymore. They no longer wish to sell to me. I strongly disagree with their decision and I have questioned it several times. Every time I question it I get the same email telling me my refunds/returns rate is abnormal and they can no longer process refunds/returns for me at this rate.

I have given up trying to resolve it and called it a day. However, there are two other individuals living with me with their own separate accounts - both of whom use different devices and payment methods.

My question is will the two people living with me also have their accounts restricted because they use the same delivery address as me? I have spoken with them to see if they got similar emails. They said they have never had an email like that. They both buy a lot from Amazon and very rarely return anything.

Though I am extremely disappointed that my account is no longer valid, I’d feel even worse if the other two living with me were penalised also. What that would amount to is the loss of three customers because of a false decision on one.

Let me know what you all think.

Thank you.
Community Updates
Ask

Groups

Top comments
adamderak03/10/2019 08:14

This is a huge error by Amazon. Online shopping is highly competitive but …This is a huge error by Amazon. Online shopping is highly competitive but we rely on being able to send it back & are even protected by long distance purchase regulations. This seems a sneaky way to get around that legal recourse. It's a pretty horrid way to treat a customer.


The problem is a lot of people treat Amazon like a normal shop but everytime an order gets opened or returned this costs money to them.

If people didn't take the pee with buying and returning I reckon a lot less accounts would be closed down, now though it's a case of everybody paying for the buying and returning habits of the few.
adamderak03/10/2019 08:41

But that's the very nature of online shopping. You can't physically see …But that's the very nature of online shopping. You can't physically see the item but you purchase it knowing if you don't like it you can return it.Take Argos, I know a lot of people by from them because they accept returns with no quibble. Arguably Argos success was built on that


Argos was sold to Sainsburys not long ago and are in the process of closing hundreds more shops so wouldn't use them as an example of success anymore.

Also, Amazon are not stopping people returning items, they are stopping those they deem to be abusing the policy from ordering (and it mentions in the T&C's about this).

I think the people banned in these circumstances are likely returning an obscene number of items. If you pay £99 for a year of deliveries, but your orders cost Amazon £2,000 in shipping and then return half of them, plus the cost of the man hours to process this, you can see why they would not wish to allow someone to continue to do that.
RYANdeals03/10/2019 08:46

Argos was sold to Sainsburys not long ago and are in the process of …Argos was sold to Sainsburys not long ago and are in the process of closing hundreds more shops so wouldn't use them as an example of success anymore.


While that might be true, it's also not. They are closing a lot of standalone Argos branches, however, they are also opening more of those branches within Sainsbury's stroes, so the difference in numbers wouldn't be that big. For example, if there's an Argos and a Sainsburys branch within 5 minues walk of each other, why pay 2 lots of rent?
76 Comments
been happening for a while now few years at least, they wont help even if you have gift cards on the account, from whats been said its linked to addresses on your account so anyone with the same address may find they are out as well. No way of appealing, even been on watchdog before.
This is a huge error by Amazon. Online shopping is highly competitive but we rely on being able to send it back & are even protected by long distance purchase regulations. This seems a sneaky way to get around that legal recourse. It's a pretty horrid way to treat a customer.
adamderak03/10/2019 08:14

This is a huge error by Amazon. Online shopping is highly competitive but …This is a huge error by Amazon. Online shopping is highly competitive but we rely on being able to send it back & are even protected by long distance purchase regulations. This seems a sneaky way to get around that legal recourse. It's a pretty horrid way to treat a customer.


The problem is a lot of people treat Amazon like a normal shop but everytime an order gets opened or returned this costs money to them.

If people didn't take the pee with buying and returning I reckon a lot less accounts would be closed down, now though it's a case of everybody paying for the buying and returning habits of the few.
Sc4mp003/10/2019 08:36

The problem is a lot of people treat Amazon like a normal shop but …The problem is a lot of people treat Amazon like a normal shop but everytime an order gets opened or returned this costs money to them.If people didn't take the pee with buying and returning I reckon a lot less accounts would be closed down, now though it's a case of everybody paying for the buying and returning habits of the few.


But that's the very nature of online shopping. You can't physically see the item but you purchase it knowing if you don't like it you can return it.
Take Argos, I know a lot of people by from them because they accept returns with no quibble. Arguably Argos success was built on that
adamderak03/10/2019 08:41

But that's the very nature of online shopping. You can't physically see …But that's the very nature of online shopping. You can't physically see the item but you purchase it knowing if you don't like it you can return it.Take Argos, I know a lot of people by from them because they accept returns with no quibble. Arguably Argos success was built on that


Argos was sold to Sainsburys not long ago and are in the process of closing hundreds more shops so wouldn't use them as an example of success anymore.

Also, Amazon are not stopping people returning items, they are stopping those they deem to be abusing the policy from ordering (and it mentions in the T&C's about this).

I think the people banned in these circumstances are likely returning an obscene number of items. If you pay £99 for a year of deliveries, but your orders cost Amazon £2,000 in shipping and then return half of them, plus the cost of the man hours to process this, you can see why they would not wish to allow someone to continue to do that.
adamderak03/10/2019 08:41

But that's the very nature of online shopping. You can't physically see …But that's the very nature of online shopping. You can't physically see the item but you purchase it knowing if you don't like it you can return it.Take Argos, I know a lot of people by from them because they accept returns with no quibble. Arguably Argos success was built on that


First.. Welcome to HUKD.

See it from their point of view. If you were selling on Ebay and the same customer kept buying and then returning items, at your expense, would you continue selling to them? The profit margins are kept miniscule to keep them competitive, and they rely on millions of tiny profits to make a decent annual gross profit. On your account, with the many returns, they are making a loss. They've decided to 'cut their losses'.
Unfortunate for you, not sure how it will affect others living at your address. I imagine that as their accounts are good with minimal returns they will be monitored to see if they are actually 'ghost accounts' of yours.
Edited by: "Ringfinger" 3rd Oct
I will not comment on your situation.
However, in response to your question
My question is will the two people living with me also have their accounts restricted because they use the same delivery address as me?

No, the other 2 people should not have their accounts restricted simply because they use the same delivery address as you. However, if they have an increase in their return rates then Amazon may treat them similarly.
bbc.co.uk/pro…nse


video from watchdog, I cant watch it at the moment but there are comments on other forums saying that they have closed accounts at the same address on it but that could be linked to comments on that forum as its not clear.
Sc4mp003/10/2019 08:36

The problem is a lot of people treat Amazon like a normal shop but …The problem is a lot of people treat Amazon like a normal shop but everytime an order gets opened or returned this costs money to them.If people didn't take the pee with buying and returning I reckon a lot less accounts would be closed down, now though it's a case of everybody paying for the buying and returning habits of the few.


do amazon pay their taxes even?
It wouldn't be so bad if the stuff amazon sold wasn't substandard to start with.

I've had a "like new" lawnmower from them and the motor was burnt out.

My sister had a Winnie The Pooh book turn up the other day for an Xmas present and you can't open the book properly as the pages haven't been cut level. How can you give that to a kid for Xmas.
Avatar
deleted1410297
Amazon don’t want your business. Simple as that. No point begging them.

The other people will not be affected, amazon can tell of all the accounts in the household.
trivium03/10/2019 09:21

do amazon pay their taxes even?


How is this question related to the OP's situation?
You should have ordered through pantry aswell to make your orders look huge list.

You returned things but your household members didn't so why do you want them blocked? I'm sure you can order on their account
Just ask your housemates. They would have been restricted at the same time as you.
Edited by: "chocci" 3rd Oct
RYANdeals03/10/2019 08:46

Argos was sold to Sainsburys not long ago and are in the process of …Argos was sold to Sainsburys not long ago and are in the process of closing hundreds more shops so wouldn't use them as an example of success anymore.


While that might be true, it's also not. They are closing a lot of standalone Argos branches, however, they are also opening more of those branches within Sainsbury's stroes, so the difference in numbers wouldn't be that big. For example, if there's an Argos and a Sainsburys branch within 5 minues walk of each other, why pay 2 lots of rent?
I don’t know why people care so much About amazon, most of the time they’re not even the cheapest considering it costs you £80 a year to shop with them.
Probably due to high returns as you said. I see people on here all the time buying a add on item for £1 ordering something else for £20 to get the add on item and then sending the £20 item back. 38597005-0vAk6.jpg
Avatar
deleted2300527
Thank you all for your responses. So, will I be able to get my housemates to order things for me? Thank you.
I had an email several years ago questioning my returns and researched it then. Since then I have saved every order confirmation email as back then Amazon completely closed your account. At least now you have access to your previous orders for warranty purposes. I would spread my returns rather than sending them in quick succession. I would have a back up account ready if it ever got to that point again and receiving an email questioning my returns. I didn't reply to the email, I just took it as a warning.
m1keyp1key03/10/2019 09:27

It wouldn't be so bad if the stuff amazon sold wasn't substandard to start …It wouldn't be so bad if the stuff amazon sold wasn't substandard to start with. I've had a "like new" lawnmower from them and the motor was burnt out. My sister had a Winnie The Pooh book turn up the other day for an Xmas present and you can't open the book properly as the pages haven't been cut level. How can you give that to a kid for Xmas.


The best thing to do is scrutinise what you buy & state faults etc, what is your return rate like & for what reasons in the main?I contact via phone mostly in order to talk through a return & why (often faulty / poorly made / Q.C. issues / not fit for purpose as chinese junk becomes more common than regular goods (though some chinese sourcing companies do better than others).

If it is mainly clothes returns for wrong size then yes I can see them getting miffed.
Context may help, unfortunately by te time you get this far in with amazon they have closed the door on you & won't talk!
RYANdeals03/10/2019 08:46

Argos was sold to Sainsburys not long ago and are in the process of …Argos was sold to Sainsburys not long ago and are in the process of closing hundreds more shops so wouldn't use them as an example of success anymore.


What do you mean? They're closing 70 stores and opening another 80 to combine with sainsburys and reduce business rates. They're moving with the times.
Edited by: "jaydeeuk1" 3rd Oct
Sc4mp003/10/2019 08:36

The problem is a lot of people treat Amazon like a normal shop but …The problem is a lot of people treat Amazon like a normal shop but everytime an order gets opened or returned this costs money to them.If people didn't take the pee with buying and returning I reckon a lot less accounts would be closed down, now though it's a case of everybody paying for the buying and returning habits of the few.


Have you worked in retail? the markup on retail goods is pretty high, especially at the volume amazon buy at, open box products are hardly discounted on amazon warehouse, they certainly aren't losing money on open box returns.

Any retailer with what they consider is a pain in the butt customer is going to give them the heave-ho.

Dannyrobbo03/10/2019 10:46

I don’t know why people care so much About amazon, most of the time t …I don’t know why people care so much About amazon, most of the time they’re not even the cheapest considering it costs you £80 a year to shop with them.


If you order at least one item a month and want next day delivery it makes sense to use prime, as the cost is nearly the same.
Why would you “just simply return items” surely there was a reason for the purchase or is it as mentioned above you used items to get over a threshold?
Recently my returns process has gone like this -

Damaged Item
Make Note of the Damage/Fault
Take Pictures of Fault
Contact customer service explain the issue and offer to send details
Let them decide best course of action
deleted230052703/10/2019 10:54

Thank you all for your responses. So, will I be able to get my housemates …Thank you all for your responses. So, will I be able to get my housemates to order things for me? Thank you.


Just don’t shop with them. They are only good for price glitches these days. Everything else is, 90% of the time, a simple price match. People big up Prime, but a lot of other retailer’s orders come next day after dispatch anyway. Prime has spoilt people and made them feel entitled so that they now lack patience to wait for other deliveries.
deleted230052703/10/2019 10:54

Thank you all for your responses. So, will I be able to get my housemates …Thank you all for your responses. So, will I be able to get my housemates to order things for me? Thank you.


Only if you/they want their accounts closed too.
deleted230052703/10/2019 10:54

Thank you all for your responses. So, will I be able to get my housemates …Thank you all for your responses. So, will I be able to get my housemates to order things for me? Thank you.


Bizarre question. No idea if you can get your housemates to make an order on your behalf; ask them, they may not cooperate if they are aware you are likely to return items, it may be too much hassle for them, same as why Amazon has restricted your account. Amazon doesn't and won't know who your housemates choose to give their orders to.
jaydeeuk103/10/2019 11:09

What do you mean? They're closing 70 stores and opening another 80 to …What do you mean? They're closing 70 stores and opening another 80 to combine with sainsburys and reduce business rates. They're moving with the times.


The point I was trying to make was that I don't think a near $1 trillion company like Amazon need to be learning from Returns policies of a company that is part of a group that was bought for £1.4 billion.
Edited by: "RYANdeals" 3rd Oct
How much stuff do you need to return for amazon to kick you out? That’s the elephant in the room here.
lovelyplumbus03/10/2019 12:07

How much stuff do you need to return for amazon to kick you out? That’s t …How much stuff do you need to return for amazon to kick you out? That’s the elephant in the room here.


Nobody can answer that really. Amazon has their own criteria that hasn’t been revealed, so it will vary from person to person.
4Real201603/10/2019 11:19

Have you worked in retail? the markup on retail goods is pretty high, …Have you worked in retail? the markup on retail goods is pretty high, especially at the volume amazon buy at, open box products are hardly discounted on amazon warehouse, they certainly aren't losing money on open box returns.Any retailer with what they consider is a pain in the butt customer is going to give them the heave-ho.If you order at least one item a month and want next day delivery it makes sense to use prime, as the cost is nearly the same.



you can tell yourself that but realistically anything can be bought for similar prices to amazon with no delivery charges or collection from shops. Amazon is just convenient and prime is designed so you don’t shop elsewhere to justify your prime subscription.
Avatar
deleted2300527
I assumed that if they closed my account for too many refunds/returns they would blacklist my address. Somebody on another forum told me that they blacklist the address to the extent that if a new family moved into the address then they wouldn’t be able to be customers of Amazon. Surely this cannot be the case?! That’s ludicrous. It means if I moved nobody else can be an Amazon account at that address. As I said, there are two other people at the address. How can they stop serving an address when the others there have never abused policy. I maintain that I think their verdict is wrong, but it is what it is. To say that unrelated persons should be impacted is absurd.
Avatar
deleted2300527
I think I’ve stated this already, but the only common factor between the accounts at my home is the delivery address.

Both people have their own independent accounts which I have never had access to. They use their own devices with their own IP and their payment methods are different to mine.
deleted230052703/10/2019 10:54

Thank you all for your responses. So, will I be able to get my housemates …Thank you all for your responses. So, will I be able to get my housemates to order things for me? Thank you.



Yes you can, but you will have to rely on them to do any returns for you. And do you think you would want to jeopardise their accounts also?
deleted230052703/10/2019 12:44

I think I’ve stated this already, but the only common factor between the a …I think I’ve stated this already, but the only common factor between the accounts at my home is the delivery address.Both people have their own independent accounts which I have never had access to. They use their own devices with their own IP and their payment methods are different to mine.


Unless going through WiFi and then their IP could be telhe same.
deleted230052703/10/2019 12:39

I assumed that if they closed my account for too many refunds/returns they …I assumed that if they closed my account for too many refunds/returns they would blacklist my address. Somebody on another forum told me that they blacklist the address to the extent that if a new family moved into the address then they wouldn’t be able to be customers of Amazon. Surely this cannot be the case?! That’s ludicrous. It means if I moved nobody else can be an Amazon account at that address. As I said, there are two other people at the address. How can they stop serving an address when the others there have never abused policy. I maintain that I think their verdict is wrong, but it is what it is. To say that unrelated persons should be impacted is absurd.


Do you believe everything you read on the internet? I don't even know if I don't believe what I don't post on the internet.
Avatar
deleted2300527
No, I don’t, but I was interested enough by the comment of blacklisting an address to the extent that no further accounts will be able to buy from that address even if their accounts are in perfectly good order.
deleted230052703/10/2019 10:54

Thank you all for your responses. So, will I be able to get my housemates …Thank you all for your responses. So, will I be able to get my housemates to order things for me? Thank you.


How many returns you were making?
Dannyrobbo03/10/2019 12:35

you can tell yourself that but realistically anything can be bought for …you can tell yourself that but realistically anything can be bought for similar prices to amazon with no delivery charges or collection from shops. Amazon is just convenient and prime is designed so you don’t shop elsewhere to justify your prime subscription.


Show me somewhere you can get it cheaper once next day delivery is added, because I don't know anywhere that does next day for free, Amazon price match anyway, click and collect is inconvenient for me.

The way I shop at Amazon and the wide variety of items I buy monthly would require multiple shops and multiple deliveries.

I also use prime for TV shows as it saves me a ton of space on my server.
Edited by: "4Real2016" 3rd Oct
Avatar
deleted2300527
It’s not the end of the world that I cannot access my account anymore, but it would be nice if I can get my housemates to order the occasional item on their accounts. Just hoping it won’t effect them.
Did you try saying you won’t make anymore returns and if you do will happily close the account voluntarily?

i place over 200 orders a year with Amazon, and never return anything.
Post a comment
Avatar
@
    Text

    Discussions

    Top Merchants