Amazon Delivery using Hermes

25
Found 17th Feb 2017
Be aware Amazon are using HERMES for one of the delivery service, With the reputation Hermes has don't be surprised if it is not delivered on the correct date. they have a bad record for delivery. I have been on the phone to both Amazon and Hermes. Hermes are using any Tom Dick or Harry to deliver. Has anyone else had problems ?
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25 Comments
I have always had problems with delivery from Hermes. Ordered a few things using Amazon Prime to be delivered next day. Amazon sent item via Hermes and it didn't get delivered till 5 days later. Amazon were very good though when i called up to complain. Have to say DPD has always been the best experience for me.
they have for ages
iangarbett It's unfair to tar all Hermes couriers with the same brush. I've been delivering for them for 3 years now, & I make sure all of my deliveries are attempted on the day of receipt. Actually, my personal experience of Amazon Logistics drivers would fit your description of "any Tom Dick or Harry" rather better. I'd like to remind you that bad news always travels a lot further than good news. It's clear from the frequent negative comments regarding Hermes that not everyone gets a satisfactory experience, & I agree that's something that can't be ignored. However, with the good reputation that a lot of Hermes couriers have in their local areas, don't be surprised if you DO receive your parcel on the correct date, not that we'll be seeing that publicised anywhere any time soon. Feel free to share your Hermes good news stories my fellow HUKDers
Personally I have never had an issue with myhermes in sending or receiving parcels.
Other couriers however..... oO
Unfortunately I have to agree with you about my hermes, I ordered something from Burton, they claimed it went to a neighbour, 10 doors down, took me a week to get hold of the neighbour, he didn't even had my parcel and had to get a refund and reorder!
As above my local Hermes courier is excellent (so is my Royal Mail/Parcelforce driver too by the way) would rather he delivered any day than Yodel or many of the other Amazon drivers!
Never had a problem with Hermes, in fact my last delivery was Thursday evening & the guy couldn't of been any more accommodating after trying on Wednesday & I was out at work.
Hermes - worst of the worst.... They must be banned!!! I would never ever use them and would not recommend to others.
Depending on your area depends on your experience with hermes. To be fair in my area a carry pigeon could deliver better and faster but how ever my sister in Kent ashford has no problems with hermes and recommends them highly. Unfortunately they have self employed delivery people so, some not all couldn't give a ducks ass what or when your parcel is delivered.
Rimi

Hermes - worst of the worst.... They must be banned!!! I would never ever … Hermes - worst of the worst.... They must be banned!!! I would never ever use them and would not recommend to others.



They must be banned? Lmao and right here in this post is everything wrong with the world
I've never had any issues with hermes they deliver for Debenhams and next and new look plus many other big names. I have also used them many times for posting Ebay sales and never had any problems, they are also quite cheap compared to many others.
I will never use my hermes again. Worst delivery service ever.
Hermes have always been fine here. HDNL/Yodel/whatever they are called this week are another matter entirely so i'm glad they are not using them anymore.
personally found hermes to be one of the best I've both used to send and received goods from! now yodal on the other really do take the p and if amazon started using these it'd certainly stop me ordering from them
I've had no problems with Hermes.
noisyneighbour

iangarbett It's unfair to tar all Hermes couriers with the same brush. … iangarbett It's unfair to tar all Hermes couriers with the same brush. I've been delivering for them for 3 years now, & I make sure all of my deliveries are attempted on the day of receipt. Actually, my personal experience of Amazon Logistics drivers would fit your description of "any Tom Dick or Harry" rather better. I'd like to remind you that bad news always travels a lot further than good news. It's clear from the frequent negative comments regarding Hermes that not everyone gets a satisfactory experience, & I agree that's something that can't be ignored. However, with the good reputation that a lot of Hermes couriers have in their local areas, don't be surprised if you DO receive your parcel on the correct date, not that we'll be seeing that publicised anywhere any time soon. Feel free to share your Hermes good news stories my fellow HUKDers


Well said, I have never had a problem with Hermes. Last time I missed a delivery I phoned the driver and he came back and delivered the same day.
noisyneighbour

iangarbett It's unfair to tar all Hermes couriers with the same brush. … iangarbett It's unfair to tar all Hermes couriers with the same brush. I've been delivering for them for 3 years now, & I make sure all of my deliveries are attempted on the day of receipt. Actually, my personal experience of Amazon Logistics drivers would fit your description of "any Tom Dick or Harry" rather better. I'd like to remind you that bad news always travels a lot further than good news. It's clear from the frequent negative comments regarding Hermes that not everyone gets a satisfactory experience, & I agree that's something that can't be ignored. However, with the good reputation that a lot of Hermes couriers have in their local areas, don't be surprised if you DO receive your parcel on the correct date, not that we'll be seeing that publicised anywhere any time soon. Feel free to share your Hermes good news stories my fellow HUKDers


My Hermes delivery lady is lovely , she knows that I work part time and always fits my delivery in when I'm most likely to be around and has been known to pop back twice in the same day if she has missed me the first time.
our regular Hermes driver is really good as they always delivery on the day if nobody is in they give too our neighbour or find a suitable place to leave with a card telling us
Well you guys are lucky to have decent drivers, mine is APPALLING! We've had parcel after parcel ruined because he refuses to leave in our 'safe' place. i've now had 3 Xmas gifts destroyed because of him. We have a standard 'please leave in shed' on all our parcels. We have 3 sheds, all unlocked in spitting distance from our back door.......every time.....its left by our back door in the open, in the pouring rain!!!! I have complained.....nothing. Hermes don't care. I'm now asking sellers before ordering anything if they use Hermes and not buying anything if that is the only option. I will make sure Hermes never deliver to me again.
In my area Sheffield I can only say that Hermes that have delivered to me have all be on time and parcels arrive in good condition
Every time I have Hermes listed after order processing I shudder. Not one over the past year has been delivered to schedule. Some have been delivered to the wrong address, some have not turned up at all and have been refunded by amazon. I have requested amazon to stop using them for my orders but no luck. Even amazon logistics get the item delivered all be it late sometimes. Just depends on where you live I suppose to who has a hood service in that area. Only way I can get a good service is to pay for pre 1pm service which forces the delivery to be DPD. They have been fault free for years.
Found this thread after a quick Google. Wondering where all my Prime orders were today, found that they had been given to Hermes. Not delivered today, now expected Tuesday!!!
noisyneighbour17th Feb

iangarbett It's unfair to tar all Hermes couriers with the same brush. …iangarbett It's unfair to tar all Hermes couriers with the same brush. I've been delivering for them for 3 years now, & I make sure all of my deliveries are attempted on the day of receipt. Actually, my personal experience of Amazon Logistics drivers would fit your description of "any Tom Dick or Harry" rather better. I'd like to remind you that bad news always travels a lot further than good news. It's clear from the frequent negative comments regarding Hermes that not everyone gets a satisfactory experience, & I agree that's something that can't be ignored. However, with the good reputation that a lot of Hermes couriers have in their local areas, don't be surprised if you DO receive your parcel on the correct date, not that we'll be seeing that publicised anywhere any time soon. Feel free to share your Hermes good news stories my fellow HUKDers


Very true my Hermes couriers are always on time and have never let me down. They even apologise when it’s after 3😃 maybe I’m just lucky
Our Hermes driver was always brilliant but they've seemingly changed recently and service has been atrocious lately.
First a collection saga of a faulty 42" monitor than sat in our lounge for 10 days. The driver reporting a successful collection when nobody had been (again) was the final straw and Amazon ended up arranging same-day UPS by way of an apology.

Then today I got an email saying another amazon parcel had arrived... clicked the tracking and it stated put through letterbox... no parcel.
Thankfully we have honest, albeit complete stranger, neighbours around 15 doors down who brought it round before I could get on the phone to complain.

Unimpressed.
Crazyspender10 h, 22 m ago

Very true my Hermes couriers are always on time and have never let me …Very true my Hermes couriers are always on time and have never let me down. They even apologise when it’s after 3😃 maybe I’m just lucky



Nikidoodles1 h, 0 m ago

Our Hermes driver was always brilliant but they've seemingly changed …Our Hermes driver was always brilliant but they've seemingly changed recently and service has been atrocious lately.First a collection saga of a faulty 42" monitor than sat in our lounge for 10 days. The driver reporting a successful collection when nobody had been (again) was the final straw and Amazon ended up arranging same-day UPS by way of an apology.Then today I got an email saying another amazon parcel had arrived... clicked the tracking and it stated put through letterbox... no parcel.Thankfully we have honest, albeit complete stranger, neighbours around 15 doors down who brought it round before I could get on the phone to complain.Unimpressed.



For myself the Hermes ones have always been third party drivers. Much like Crazyspender I'm lucky to have a good local guy, who if I'm not in nor any neighbours he takes it over to my sisters work. Same with my Sister if he knows it's Monday-Wednesday she will be in work so calls over there for everything.
Seems to depend on the quality of the third party driver, he had said they got paid per parcel so you find some "greedy" ones over estimating what they can deliver in one day.

Argos on the other hand who in N.Ireland are using Yodel are a different kettle of fish. Ordered a TV got all the updates, nothing by 5pm, contacted Argos, they said everything was fine they have until 9pm to deliver. Contacted Argos again at 8:30pm to be told it was not out for deliverly today (despite the emails and the contact earlier), and would be delivered the next day which I had to arrange for a family member to house sit waiting for it. Off course I had picked that day in particular as I was off work on hoildays and mad that I could have been out if known it wasn't coming. Argos didn't want to know anything just said "sorry it was out of our hands".
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