Expired

Amazon didnt pay enough postage now I have to pay! Should i complain?!!!

25 replies
Found 20th Apr 2009
Bought my daughter a couple of books from amazon on saturday, they came to over 5 quid so got free delivery on them.
The postman tried to deliver them today but i was at work so he put 2 grey cards through my door telling me the sender hadnt paid the correct postage and i would have to pay 30p per item plus a £1 handling fee per item, so now my 'Super Saver Free Delivery' is effectively costing me £2.60 postage!

Should i complain to them or is there no point in complaining and just forget about it?

25 Comments

we should all be more like the celtic fans and complain. it cant hurt.

Yep, Complain

yes they will refund you

Original Poster

will i need a reciept to prove?

you have the post office cards and the post office can confirm for them. just give them a call they will ask for any info then

makershaker;4981608

will i need a reciept to prove?



i would assume so. i would also scan in the grey cards aswell as extra evidence

get on the phone or email amazon and find out what they say before you go and pay the extra postage.

a quick email and they will refund without any questions I would have thought. A simple error on their part, and they are good at rectifying mistakes.

Banned

yep as said, phone or emaill them before picking them up

my respest for amazon has slightly decreased, defo complain!

our cards are normally red and amazon stuff is hardly short on postage so i.m a bit puzzled

Original Poster

Well it looks like they must have run out and are using photocopies of the red ones

Banned

Makershaker does it tell you to go to your post office

Original Poster

yes, but says i have to bloody pay before i recieve the items. I can pay online, in person or attach stamps to these cards and post them, but obviously i'm gonna go pick em up

Banned

makershaker;4981988

yes, but says i have to bloody pay before i recieve the items. I can pay … yes, but says i have to bloody pay before i recieve the items. I can pay online, in person or attach stamps to these cards and post them, but obviously i'm gonna go pick em up



Does it mention it being from Amazon?

grey cards are posted through the letter box when there is not enough postage on the item, red cards are left when item is recorded too big for letterbox etc etc

Original Poster

no but i oredered 2 books, i got an email saying both had been dispatched, i'm not waiting on any other parcels so.....

makershaker;4981988

yes, but says i have to bloody pay before i recieve the items. I can pay … yes, but says i have to bloody pay before i recieve the items. I can pay online, in person or attach stamps to these cards and post them, but obviously i'm gonna go pick em up



You could refuse them and they will go back and tell Amazon why...:thumbsup:

makershaker;4982092

no but i oredered 2 books, i got an email saying both had been … no but i oredered 2 books, i got an email saying both had been dispatched, i'm not waiting on any other parcels so.....



Get the parcels and find out :P
I would still scan the cards in for records.

Were the books from amazon or an affiliate marketplace trader?

Banned

are you sure its amazon items that require the extra paying for

just everytime ive ever ordered anything from them its never ever had a price oN

just usually 1 POSTAGE PAID GUERNSEY AND THEIR SERIAL NUMBER SAme as play, hut and every other tom dick

I'd agree with others, either scan or photocopy the cards before you go as when I had one recently that didn't have enough postage they kept the card & when I asked for it back he said he needed to keep it & that there was a sticker on the envelope.

Original Poster

ok phoned up and got the £2.60 credited to my Amazon account without any argument or hassle! Wish i had said it was costing me £10 to getn the books now!

makershaker;4982191

ok phoned up and got the £2.60 credited to my Amazon account without any … ok phoned up and got the £2.60 credited to my Amazon account without any argument or hassle! Wish i had said it was costing me £10 to getn the books now!



But that would have been a lie Glad they sorted it. The are a slick and decent outfit.

red cards are for non delivery of item.to large for letterbox etc
grey cards are for underpaid postage/surcharges and are sent out from callers office via postpersons

(ex royal mail manager)

if you pay online then phone them they will redeliver for you
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