Expired

Amazon doesn't want to replace jacket when arrived too small?

11 replies
Found 1st Dec 2014
Hi

On Friday I ordered a jacket for my miss on amazon lightning deal (size s), and it arrived the next day with prime delivery. Unfortunately the jacket is slightly too small so i wanted to exchange it for size m.

I have tried chat and phone customer service and both said they can't exchange size?
Amazon, seriously? What's the biggie in changing size if item is too small? I was only offered a refund, and advised to reorder, but now jacket is like 50% more:(

Is there anything that can be done about it? She really wants the jacket:)
Thanks,
Mat

11 Comments

No you can't do anything really

Tough luck

was the item faulty?

zip perhaps?

Original Poster

no item is not faulty, even if it was they would only refund it i guess. Not exchange. Seems like she's gonna have to find another jacket. (Not that not I told her to take m rather than s :P)
Thanks for help anyway:)

Use their online chat facility usually they are a lot more helpful.

Keep on bugging them it's always who you get through to and how nice that person is

Original Poster

Thats the thing i tried chat and phone and both of them were unusually extremely unkind. They were always so helpful, yet not this time:(

amazon.co.uk/gp/…770

You checked this above?

But if the price has changed, there's not much you can do.

The secret to lightning deals is to order both sizes and then return one. Not much good to you at the moment but for future reference.

May be the coat would be ok if she lost a little weight? Make sure you have somewhere to run if you say that and or she is not holding a sharp object!

There is a way but its kind of dishonest. Order the size medium with a different account and create a return saying you received a size small instead of a medium. Send the small one back. I almost guarantee they refund you.

You did ask and this is the only way.

Original Poster

DistortedVision

There is a way but its kind of dishonest. Order the size medium with a … There is a way but its kind of dishonest. Order the size medium with a different account and create a return saying you received a size small instead of a medium. Send the small one back. I almost guarantee they refund you.You did ask and this is the only way.



Thats not a bad idea i can ask my cousin to do it;)

I am a bad person considering this:(
Edited by: "Elbandito" 2nd Dec 2014

You can just create a new account yourself. Good luck and let us if it works out for you!
Post a comment
Avatar
@
    Text
    Top Discussions
    1. Christmas presents48
    2. Advice on claiming from Salford Council pot hole damage44
    3. Want to sell on DLC ebay45
    4. Charge Back From A Betting Account1010

    See more discussions