Amazon EU Returns Advice

JonN12/05/2021 11:49

Funnily enough the exact same has happened to my package after making its …Funnily enough the exact same has happened to my package after making its way to Slovakia and is now back with me. Not sure what to do at this point!Read lessRead more

This just happened to me! What did you do out of interest?

yoJimbo8503/07/2021 11:55

Has anyone actually been able to get the SK customs to accept the return? …Has anyone actually been able to get the SK customs to accept the return? I've attempted to return items twice now and both times they got rejected and sent back. I contacted amazon both times and got the refund anyways (+ postage) but I still have items that I don't need...Read lessRead more

I've tried royal mail, parcelforce and dpdlocal.
All have returned the item back to me.

For my latest EU returns, Amazon actually gave me a prepaid UPS sticker for me to drop off (luckily there was a shop 2 mins walk away that took in UPS drops).
This label actually ships to Germany rather than Slovakia. Not sure whether this will be returned to me again but this time Amazon automatically refunded me for the item shortly after it detected that I dropped the item off.
(edited)

There was another thread about something similar. Once UK left the EU it became a 'third country' losing seamless trade and raising liabilities to pay customs, import duties and tax on imports/exports on anything that crosses the border. This isn't the EU being nasty btw - it's exactly what Brexit/leaving the customs union means - it's what we voted for. It doesn't matter that your headphones is a faulty return - it's an item that crosses the border and hence costs are due. As I understand it, the people receiving it in Slovakia or wherever are saying 'we're not paying the customs' and are refusing to accept the item so it comes back to you. I know individual sellers are tending to do this but I'm surprised Amazon are as well by the look of it. Sounds like they've cut their losses and refunded you all the same which is great news. How long they'll continue like this is anyone's guess. Sounds really quite messy - puts a different slant on buying from Amazon EU and generally buying from the EU.

One of them will need to go on the package itself, and the other one, some carriers may want a copy. Some carriers, you'd have to fill another one out, in their format. Amazon should refund the postage cost, and normally if it contains a battery, they would ask you to ship it yourself (otherwise they'd collect themselves, via a carrier, even if it's going abroad, they sent dhl to collect my amazon.com return), as most carriers can't ship batteries. So check with the carrier too, as they may just reject it at the post office counter. (edited)

How annoying! Interested to see how this pans out next, as I'll probably not bother buying anything electronic from Amazon EU if this is what to expect.

I would hope you can simply ask them to give you your money back now that you have proof that you returned it to the address they told you to, but that they rejected it.

steveyboy7910/06/2021 08:08

This just happened to me! What did you do out of interest?

In all honesty it’s still sat here! They’ve already refunded me so I’ll hold onto it in case they email a follow up about it but I doubt they will. Still broken though so not much use to anyone lol

quackstar8403/07/2021 21:36

Hello I got the same "bill to" prepaided email. Are you sure it is only …Hello I got the same "bill to" prepaided email. Are you sure it is only for ups as on my instructions it states i can use a courier of my choice? Also how do you know it is an ups sticker? I saw information about ups on amazon.com but not UK or Italy. Cheers.Read lessRead more

Hi, for this particular return (item worth £300) after using a courier of my choice (dpdlocal), Amazon suggested to use parcel monkey. Through parcel monkey I used parcelforce and the item still got returned to me. After speaking with Amazon again, they gave me a prepaid UPS label where I just had to drop it off locally myself

arjanvirdi22/03/2021 20:56

One of them will need to go on the package itself, and the other one, some …One of them will need to go on the package itself, and the other one, some carriers may want a copy. Some carriers, you'd have to fill another one out, in their format. Amazon should refund the postage cost, and normally if it contains a battery, they would ask you to ship it yourself (otherwise they'd collect themselves, via a carrier, even if it's going abroad, they sent dhl to collect my amazon.com return), as most carriers can't ship batteries. So check with the carrier too, as they may just reject it at the post office counter.Read lessRead more

Thank you that’s great!

What Amazon is telling you is the standard export process so better follow it if you want the return to go smoothly. Normally, there are transparent plastic pouches that stick to the outside of the box used for the export documents; obviously, not really expected from a consumer to use the same.

How did it go sending it back? I had to send an item back to Amazon EU, and after a month it has just been delivered back to me with a label saying 'refused' on it, but no other information. Does it matter that the Amazon-supplied form isn't the CN22 that Royal Mail provides?

baball12/05/2021 11:45

How did it go sending it back? I had to send an item back to Amazon EU, …How did it go sending it back? I had to send an item back to Amazon EU, and after a month it has just been delivered back to me with a label saying 'refused' on it, but no other information. Does it matter that the Amazon-supplied form isn't the CN22 that Royal Mail provides?Read lessRead more

Funnily enough the exact same has happened to my package after making its way to Slovakia and is now back with me. Not sure what to do at this point!

Has anyone actually been able to get the SK customs to accept the return? I've attempted to return items twice now and both times they got rejected and sent back.

I contacted amazon both times and got the refund anyways (+ postage) but I still have items that I don't need...

Kupo03/07/2021 12:49

I've tried royal mail, parcelforce and dpdlocal.All have returned the item …I've tried royal mail, parcelforce and dpdlocal.All have returned the item back to me.For my latest EU returns, Amazon actually gave me a prepaid UPS sticker for me to drop off (luckily there was a shop 2 mins walk away that took in UPS drops).This label actually ships to Germany rather than Slovakia. Not sure whether this will be returned to me again but this time Amazon automatically refunded me for the item shortly after it detected that I dropped the item off.[Image]Read lessRead more

Hello I got the same "bill to" prepaided email. Are you sure it is only for ups as on my instructions it states i can use a courier of my choice? Also how do you know it is an ups sticker? I saw information about ups on amazon.com but not UK or Italy. Cheers.

Here are the instructions and the part where it states courier of my choice.

"Repair information

• The repair is done by an Amazon-appointed service center. In order to handle the repair request, we will provide the service center with your contact details and a copy of the purchase receipt (excluding payment details).
• Remember to include in the package also all the accessories present in the original packaging of the item (chargers, batteries, manuals, etc.).
• If your device is password protected, we kindly ask you to deactivate it. If your device cannot be unlocked, we may not be able to proceed with the repair, or the repair may be delayed. If you cannot deactivate the password, please inform us when the device is shipped.
• We recommend that you make a backup of all your data in case it is compromised or lost during the repair. Amazon will not be held responsible for any partial or total loss of data.

Instructions for returning the package

• Place the items in a cardboard box.
• Attach the return label without folding it on the same side of the package as the address, taking care to cover any other previous delivery address or barcode.
• Write your address in the dedicated space, if any.
• Use the address provided to return your package by courier or postal service. Any exceptions or special instructions will be noted below.
• To ensure safe transportation, the battery must be placed back in the product.

Commercial invoice
Give this invoice to the carrier of your choice to ship your return. Invoice is required for customs. In the absence of it, the courier will not be able to return the package to Amazon."

So as long as you post the item back and gather evidence. You'll receive and refund of the item and p&p regardless of whether it is rejected or not if you call them? Thanks.

Kupo03/07/2021 21:56

Hi, for this particular return (item worth £300) after using a courier of …Hi, for this particular return (item worth £300) after using a courier of my choice (dpdlocal), Amazon suggested to use parcel monkey. Through parcel monkey I used parcelforce and the item still got returned to me. After speaking with Amazon again, they gave me a prepaid UPS label where I just had to drop it off locally myselfRead lessRead more

Thank you

Hi folks, I'm in a similar predicament. Wish I saw this thread before sending the item back!


Can you share how long did it take for the item to be returned to you from date of posting? I posted it over 2 weeks ago and the last tracking information is the Slovakia post is sending it back 1 week ago with no update since.

Have to say Amazon's handling of return is really quite poor. I certainly won't be buy from Amazon EU from now on. (edited)

vernicex06/07/2021 11:28

Hi folks, I'm in a similar predicament. Wish I saw this thread before …Hi folks, I'm in a similar predicament. Wish I saw this thread before sending the item back!Can you share how long did it take for the item to be returned to you from date of posting? I posted it over 2 weeks ago and the last tracking information is the Slovakia post is sending it back 1 week ago with no update since.Have to say Amazon's handling of return is really quite poor. I certainly won't be buy from Amazon EU from now on.Read lessRead more

It varies. Earlier this year, I sent 2 items on the same date via royal mail. 1 came back to me after a week or so. The other one got stuck in customs for like a month. It got returned to me probably after 6 weeks.

I sent mines to Germany by accident and it still ended up in Slovakia ok about a week later

Thank you. I guess the only thing to do now is wait for it to come back. Slovakia custom has already rejected it according to their tracking.

The post office wouldn't accept the parcel because the watch contains a lithium battery. Seems daft sending this to Italy just to receive it back due to customs rejection. However I need to send it as evidence that I tried at lease to get my cash back .

Ok I just emailed amazon italy through the customer service. Ill let you know what happens 😗🤌

I dont know what Im doing wrong but, Parcel Monkey tells me it's £20 to send a return back to Amazon (Italy). They say they'll refund up to €4 for postage, so I was expecting under £10 at least

bex8516/08/2021 08:05

I dont know what Im doing wrong but, Parcel Monkey tells me it's £20 to …I dont know what Im doing wrong but, Parcel Monkey tells me it's £20 to send a return back to Amazon (Italy). They say they'll refund up to €4 for postage, so I was expecting under £10 at least Read lessRead more

Did you ever find a cheaper option? I'm in the same boat at the moment (except returning it to Spain). It's saying I'll only get €5.50 back when it's going to cost £18-20 to send it. I was expecting to get a pre-paid postage label if I ever needed to return something like we do in the UK.

DeejDan09/09/2021 22:48

Did you ever find a cheaper option? I'm in the same boat at the moment …Did you ever find a cheaper option? I'm in the same boat at the moment (except returning it to Spain). It's saying I'll only get €5.50 back when it's going to cost £18-20 to send it. I was expecting to get a pre-paid postage label if I ever needed to return something like we do in the UK.Read lessRead more

Unfortunately not. And worse Parcel force isn't guaranteed delivery anymore so it left the UK on the 20th Aug, marked as arrived in Italy 31st August and no update since then to say it's passed through customs.
I messaged Amazon as soon as I'd sent it with tracking numbers etc but I think I'm going to have to remind them today that it is on the way back,despite it being over the 30 days

bex8510/09/2021 05:55

Unfortunately not. And worse Parcel force isn't guaranteed delivery …Unfortunately not. And worse Parcel force isn't guaranteed delivery anymore so it left the UK on the 20th Aug, marked as arrived in Italy 31st August and no update since then to say it's passed through customs. I messaged Amazon as soon as I'd sent it with tracking numbers etc but I think I'm going to have to remind them today that it is on the way back,despite it being over the 30 days Read lessRead more

That's frustrating, so you're still waiting on a refund? I was hoping it would be like UK returns and they refund you on dispatch. Really starting to regret ever buying from an EU store now lol.

DeejDan10/09/2021 10:45

That's frustrating, so you're still waiting on a refund? I was hoping it …That's frustrating, so you're still waiting on a refund? I was hoping it would be like UK returns and they refund you on dispatch. Really starting to regret ever buying from an EU store now lol.Read lessRead more

Yup.
Which is partly why I messaged them to try and hurry them along with refunding but, they basically said there was nothing they could do,even the €4 postage refund until they got it.

quackstar8413/07/2021 14:31

Ok I just emailed amazon italy through the customer service. Ill let you …Ok I just emailed amazon italy through the customer service. Ill let you know what happens 😗🤌Read lessRead more

I have the same issue with Amazon.de. Parcel was returned never left the UK using DPD. What happened to you in the end

steedy8730/09/2021 06:12

I have the same issue with Amazon.de. Parcel was returned never left the …I have the same issue with Amazon.de. Parcel was returned never left the UK using DPD. What happened to you in the endRead lessRead more

I just binned it lol. Too much nonsense for my liking.

I shipped Sony noise cancelling earbuds back to Amazon Spain via Parcel2go with TNT Express.
My parcel has been stuck in customs for over a week.
Today, I received an email from TNT requesting the authorisation of despatch to be filled in. I got in touch with Amazon by chatting to an agent. They refuse to handle external documentation. They cannot send emails with attachments therefore they won't engage with the courier.

In the email, TNT says if they do not get the required document, the parcel will be shipped back to me and they may charge storage costs. I am so upset with this situation.

I returned an item to Amazon EU Slovakia tracked delivery in December 2021. Once I sent it, I asked Amazon to refund me for my shipping charges and item cost which they did. The item got stuck in customs for about 2 weeks. And I got it today back as "Refused delivery". The item is worth £26 so, they'll probably dispose it if I try to return it again. I used their labels as RM just like OP labels instead of UPS and paid for tracked international postage about £13. The weight of the item was around 500g.

The parcel I received was damaged and open, received an empty headphone packaging.

Anyone ever had any joy in relation to items refused by Slovak customs and a subsequent complaint to Amz? Amazon are telling me to re-send to them again (item contains lithium ion batteries - Apple Airpods) but Royal Mail have said it was refused by Slovak customs due to insufficient documentation - despite using all the documents Amz provided in relation to this.

cfrsh9130/04/2022 15:41

Anyone ever had any joy in relation to items refused by Slovak customs and …Anyone ever had any joy in relation to items refused by Slovak customs and a subsequent complaint to Amz? Amazon are telling me to re-send to them again (item contains lithium ion batteries - Apple Airpods) but Royal Mail have said it was refused by Slovak customs due to insufficient documentation - despite using all the documents Amz provided in relation to this.Read lessRead more

Ask them for a different courior or ask them if you can send it to the UK Amazon as Slovakia aren't accepting it. Basically explain to live chat.

So I sent a laptop back to Amazon EU ( Amazonská 4753/1 Sereď, 926 01 Slovakia) only for it to be returned to me as the recipient refused it ( no reason given).

Amazon won't refund me until I send it back.
I don't want to send it again via PF as I don't want to lose even more time/money on failed deliveries.
I believe it was sent via Global Priority.

I attached all the relevant paperwork so a bit confused as to why it would not get delivered.
If I do send it back who can I trust to actually send it??

Date Time Location Tracking event
18/11/2022 13:33 London East Depot

Delivered back to Sender
View an extended tracking event description
18/11/2022 8:39 London East Depot Out for delivery
17/11/2022 22:24 London East Depot Prepared for delivery
17/11/2022 16:41 London East Depot Returned to Depot
17/11/2022 13:53 London East Depot Delivery attempted
17/11/2022 8:20 London East Depot Out for delivery
17/11/2022 3:51 London East Depot Received at delivery depot
16/11/2022 19:04 National Hub Sorted
16/11/2022 17:57 International Hub Arrived in the UK
14/11/2022 13:00

BRATISLAVA 090 (SLOVAK REPUBLIC)…+BRATISLAVA 090 (SLOVAK REPUBLIC)
Released from customs
14/11/2022 10:27

Delivery Agent - SLOVAKIA…+Delivery Agent - SLOVAKIA


Return to sender in the UK - refused by addressee…+Return to sender in the UK - refused by addressee
14/11/2022 9:42

BRATISLAVA 090 (SLOVAK REPUBLIC)…+BRATISLAVA 090 (SLOVAK REPUBLIC)
Awaiting Customs clearance
11/11/2022 21:00

BRATISLAVA 090 (SLOVAK REPUBLIC)…+BRATISLAVA 090 (SLOVAK REPUBLIC)
Released from customs
11/11/2022 17:20

BRATISLAVA 090 (SLOVAK REPUBLIC)…+BRATISLAVA 090 (SLOVAK REPUBLIC)
Awaiting Customs clearance
11/11/2022 12:57

BRATISLAVA 090 (SLOVAK REPUBLIC)…+BRATISLAVA 090 (SLOVAK REPUBLIC)
Arrived in destination country
5/11/2022 6:05 International Hub Exported from the UK
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