I'm wanting to return what I believe to be a non-genuine product to Amazon Italy. However I've run into 2 problems.
They will only refund 4 euros towards return postage and the return will cost at least double that.
Because the product is used (I had to use it to know that the product isn't any good and therefore I believe not genuine), I may not get a refund or just a partial refund. This is the warning you're given before submitting a refund "ATTENTION! By clicking the 'confirm your return' button, you agree to the Returns Policy and will remove any personal items or information from the product(s) you return. Items which are not returned in pristine condition may be subject to a reduced refund".
I chatted with Italy CS to ask about all this and was told yeah and there's nothing you can do about it. I asked to speak with a manager and was told that managers don't speak with customers so no.
The chat kicked off badly as I started chatting in English and was told they only chat with Italian speakers. After querying who I could speak with, I was told to use a translator. Fair enough I should have thought of that but I wonder if I got their back up and they were being deliberately unhelpful? Can you really not speak with a manager and is there no recourse if you believe the item you bought is a counterfeit? I was offered 5 euros as a one-off good will gesture towards a 70 euro spend which included delivery. I declined as the item is useless.
They will only refund 4 euros towards return postage and the return will cost at least double that.
Because the product is used (I had to use it to know that the product isn't any good and therefore I believe not genuine), I may not get a refund or just a partial refund. This is the warning you're given before submitting a refund "ATTENTION! By clicking the 'confirm your return' button, you agree to the Returns Policy and will remove any personal items or information from the product(s) you return. Items which are not returned in pristine condition may be subject to a reduced refund".
I chatted with Italy CS to ask about all this and was told yeah and there's nothing you can do about it. I asked to speak with a manager and was told that managers don't speak with customers so no.
The chat kicked off badly as I started chatting in English and was told they only chat with Italian speakers. After querying who I could speak with, I was told to use a translator. Fair enough I should have thought of that but I wonder if I got their back up and they were being deliberately unhelpful? Can you really not speak with a manager and is there no recourse if you believe the item you bought is a counterfeit? I was offered 5 euros as a one-off good will gesture towards a 70 euro spend which included delivery. I declined as the item is useless.
23 Comments
sorted byamazon.it/hz/…way
Choose item
Choose "L'articolo non soddisfa le aspettative.
Click "Ho ancora bisogno di aiuto"
Or just turn on translate in chrome to make it easier to find the link
Then email and explain and they will offer to reimburse the difference once they receive the item , at which point you email them the proof of postage cost.
Performance or quality not adequate.
I find it a pain when you're being honest twitch Amazon, I bought a use camera from their warehouse it was damaged and I told chat and they sent me a returns unit. Then they tried telling me the item returned was not the one they sent me. They wouldn't send me proof etc and tried keeping my money.
Now I just don't bother telling them the item is broken, fake etc. I just sent it back with the option above and it's usually free returns. Not sure for over seas but worth a try.
I've been reading up a lot more about Amazon problems since this happened and it's really shocking. People are sending returns with fake/different products which weren't checked on return for whatever reason and then when Amazon sell it again via warehouse and the new customer ends up returning it, they're the one who's at fault.. I'm really being put off Amazon now, so many fake items and a lot of it is more expensive now than other retailers. It's just now worth the hassle anymore imo and that's without mentioning their dodgy employment record and tax evasion.