Amazon Marketplace Incorrect Goods Recieved

Does anyone know how I complain to Amazon about not recieving what I ordered from a Marketplace seller?

Ordered a phone cover before Xmas and a different sort arrived.

Contacted the seller who said would despatch another one, nothing arrived

I've offered to return the incorrect one, but doesn't seem to want it back, now not returning emails.

Tried looking on the Amazon site and can't see anything about complaining about Marketplace.

Jeff.

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