Posted 31st Dec 2018
Recently I returned some items to Amazon and I got this email today from ofm@amazon.co.uk. I am scared - is this a warning email or Amazon is going to close my account?

Hello,

We have noticed multiple returns from your account in the past 12 months. You have also requested refunds or replacements for some items that you returned.

We’d like to know how we can better support your shopping experience. Please reply to this email and let us know why you returned your orders.

Please learn more about our return policies in the Voluntary Returns Guarantee section of the Conditions of Use & Sale, available at the bottom of all Amazon.co.uk pages.

Sincerely,

Account Specialist
Amazon.co.uk
amazon.co.uk
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