Amazon multiple returns email

45
Posted 31st Dec 2018
Recently I returned some items to Amazon and I got this email today from ofm@amazon.co.uk. I am scared - is this a warning email or Amazon is going to close my account?

Hello,

We have noticed multiple returns from your account in the past 12 months. You have also requested refunds or replacements for some items that you returned.

We’d like to know how we can better support your shopping experience. Please reply to this email and let us know why you returned your orders.

Please learn more about our return policies in the Voluntary Returns Guarantee section of the Conditions of Use & Sale, available at the bottom of all Amazon.co.uk pages.

Sincerely,

Account Specialist
Amazon.co.uk
amazon.co.uk
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Top comments
Dannyrobbo31/12/2018 09:48

I’ve had this once don’t worry about it, they are not going to stop sel …I’ve had this once don’t worry about it, they are not going to stop selling things to you because of 4 returns with good reason. You can return whatever you like without giving reason within 14 days under distance sellinganyway so they are just trying it on, it’ll be an automated thing email back (like you have) explain them away.


This is not a helpful comment. People have had their Amazon accounts closed losing their gift card balance for making too many returns
Too many people use amazon as a "try before you buy" site and they are perfectly within their rights to close your account. If you were running a business you would most likely do the same as you are costing them money with all your returns. Shop wisely, you have been given fair warning.
The UK law gives consumers rights to return unwanted and unsuitable goods purchased online.
What the law does not provide, is a promise that a retailer has to supply goods to you. Why should it, a retailer can choose to take money from a customer or not.
45 Comments
This is a warning, I received the same after I returned a faulty item 4 times. Don't return anymore to Amazon and you won't get banned.
Warning email, if you continue, they will close it.
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deleted1410297
Pretty much as above, make your moves wisely on amazon before they block you.
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deleted254781
Don't be intimidated.

Reply saying you have only returned the items because they were either faulty or not as described. These were all returned under UK/EU sales acts.
Please see details in link.

ukecc.net/con…cfm
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deleted701517
Be intimidated. You may be entitled to return items under certain circumstances. BUT Amazon can choose not to sell to you. There are many posts on.here from people who have been banned by Amazon. You've had a warning, it's your choice.
Thanks guys. I replied back to them giving reasons for returns. I will avoid returning anything in near future.
Too many people use amazon as a "try before you buy" site and they are perfectly within their rights to close your account. If you were running a business you would most likely do the same as you are costing them money with all your returns. Shop wisely, you have been given fair warning.
tallpete3331/12/2018 09:03

Too many people use amazon as a "try before you buy" site and they are …Too many people use amazon as a "try before you buy" site and they are perfectly within their rights to close your account. If you were running a business you would most likely do the same as you are costing them money with all your returns. Shop wisely, you have been given fair warning.


I agree with this. However my case is different. I bought a laptop from somewhere else and it's accessories from Amazon. I returned that laptop (since there was a fault in that) and I bought other laptop. Now the accessories for the first laptop I returned to Amazon paying the shipping charges from my side. I also placed orders for accessories for my 2nd laptop from Amazon. I think I irked Amazon by sending back 4 items on the same day, but I would have appreciated if they had notic d that I paid the postage and also I placed same number of new items. Anyways, it's a lesson to be more careful since I don't want to loose my Amazon experience.
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deleted254180
If you returned the items for perfectly valid reasons you have nothing to worry about.

Personally I would have just deleted the email.

I spend a lot on Amazon, I have returned and complained a fair few times too however. But I guess because I have a new account every month to take advantage of the free prime trials it is not getting picked up
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deleted701517
SantoshKaushik31/12/2018 09:09

I think I irked Amazon by sending back 4 items on the same day,


So apart from these 4 items, you have never ever returned items to Amazon?
Edited by: "deleted701517" 31st Dec 2018
I’ve had this once don’t worry about it, they are not going to stop selling things to you because of 4 returns with good reason. You can return whatever you like without giving reason within 14 days under distance sellinganyway so they are just trying it on, it’ll be an automated thing email back (like you have) explain them away.
deleted70151731/12/2018 09:41

So apart from these 4 items, you have never ever returned items to Amazon?


I had, around 6 months before.
Dannyrobbo12 m ago

I’ve had this once don’t worry about it, they are not going to stop sel …I’ve had this once don’t worry about it, they are not going to stop selling things to you because of 4 returns with good reason. You can return whatever you like without giving reason within 14 days under distance sellinganyway so they are just trying it on, it’ll be an automated thing email back (like you have) explain them away.


Thanks. I will anyways be more careful going forward.
Dannyrobbo31/12/2018 09:48

I’ve had this once don’t worry about it, they are not going to stop sel …I’ve had this once don’t worry about it, they are not going to stop selling things to you because of 4 returns with good reason. You can return whatever you like without giving reason within 14 days under distance sellinganyway so they are just trying it on, it’ll be an automated thing email back (like you have) explain them away.


This is not a helpful comment. People have had their Amazon accounts closed losing their gift card balance for making too many returns
The UK law gives consumers rights to return unwanted and unsuitable goods purchased online.
What the law does not provide, is a promise that a retailer has to supply goods to you. Why should it, a retailer can choose to take money from a customer or not.
jco839 m ago

This is not a helpful comment. People have had their Amazon accounts …This is not a helpful comment. People have had their Amazon accounts closed losing their gift card balance for making too many returns



Course they have, but on warning 1 after rightfully returning 4 products you are not going to get your amazon account closed. Use common sense with returns, you will be alright
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deleted701517
OP apparently recently returned a laptop to Amazon.com. This appears to be the laptop described upthread as purchased elsewhere. Then the 4 accessories presumably to Amazon.co.uk. Then the item/s from 6 months ago..........
I looked at my order history for last 12 months - 65 orders and 7 returns. I will think that 10% returns will be acceptable for a retailer, especially since all my returns had a valid reason with them that I had explained to customer care before asking them to raise return labels.
deleted70151731/12/2018 10:20

OP apparently recently returned a laptop to Amazon.com. This appears to …OP apparently recently returned a laptop to Amazon.com. This appears to be the laptop described upthread as purchased elsewhere. Then the 4 accessories presumably to Amazon.co.uk. Then the item/s from 6 months ago..........


Including everything, it's 7 returns this year (out of 65 orders). Last year returns are complete 0 with 48 orders.
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deleted701517
What you think is an acceptable return level is irrelevant. Amazon don't have to sell to you. They don't have to argue what's reasonable or not. They don't have to listen to you. You've had a warning. Buy what you intend to keep or lose your account.
Edited by: "deleted701517" 31st Dec 2018
I dig a bit deeper. I use Amazon shop in 3 countries - UK, US and India. For past 12 months -
Amazon UK - 65 orders, 6 returns
Amazon US - 8 orders, 1 return
Amazon India - 26 orders, 0 returns

I think the most probable cause for this warning email is that I returned 4 products on the same day, may be their algorithm flagged it as red.
Avatar
deleted701517
Easy way to test your theory. Return your next purchase and see what happens.
SantoshKaushik31/12/2018 10:58

I dig a bit deeper. I use Amazon shop in 3 countries - UK, US and India. …I dig a bit deeper. I use Amazon shop in 3 countries - UK, US and India. For past 12 months -Amazon UK - 65 orders, 6 returnsAmazon US - 8 orders, 1 returnAmazon India - 26 orders, 0 returnsI think the most probable cause for this warning email is that I returned 4 products on the same day, may be their algorithm flagged it as red.


No point in digging any deeper. Amazon will not divulge the criteria for warnings, suspensions or bans.

10% return rate is quite high. Valid reason or not to you means nothing to a retailer. You returned 4 accessories for a laptop that was returned elsewhere. To Amazon that is in no way valid. Also were these accessories opened and used? Again makes a difference.

You got an email and you know to be more careful with returns. If you intend to do any more, make sure you buy correctly to begin with.

All my returns have been damaged in shipping, faulty or incomplete.
Oneday773 m ago

No point in digging any deeper. Amazon will not divulge the criteria for …No point in digging any deeper. Amazon will not divulge the criteria for warnings, suspensions or bans. 10% return rate is quite high. Valid reason or not to you means nothing to a retailer. You returned 4 accessories for a laptop that was returned elsewhere. To Amazon that is in no way valid. Also were these accessories opened and used? Again makes a difference. You got an email and you know to be more careful with returns. If you intend to do any more, make sure you buy correctly to begin with. All my returns have been damaged in shipping, faulty or incomplete.


All the accessories were unopened and sealed as original, infact the packaging box itself was not opened for any of them. Nevertheless, I got the message, better to be careful going forward.
Have you checked it’s definitely in your message centre, reports that this is a scam email in google, used as a phishing attempt. All messages should appear there as well as being sent via email, if in doubt report it and don’t click any links.
Edited by: "eslick" 31st Dec 2018
eslick18 m ago

Have you checked it’s definitely in your message centre, reports that this …Have you checked it’s definitely in your message centre, reports that this is a scam email in google, used as a phishing attempt. All messages should appear there as well as being sent via email, if in doubt report it and don’t click any links.


It's there in my message center, so not fake. I replied to them, they came back with this -

Hello,

Thank you for writing to us.

We contacted you so we could better understand the activity on your account and learn how to improve your shopping experience.

If you have any order or account related concerns, click Contact Us on any Amazon.co.uk Help page to reach our Customer Service team (http://www.amazon.co.uk/contact-us).

Sincerely,

Account Specialist
Amazon.co.uk
Don’t forget if you get banned, they ban the address as well, so you can’t just open a new account
This means Amazon have reported you to the FBI, expect the feds to knock down your door and probably taser you. I can offer you safe passage out of the country for a small fee or alternatively you could plea bargain and maybe get away with a 5 stretch. Hope this helps
snoopy1831/12/2018 14:01

Don’t forget if you get banned, they ban the address as well, so you can’t …Don’t forget if you get banned, they ban the address as well, so you can’t just open a new account


So opening a new account and not using the one with the warning makes the most sense, provided you still want to use Amazon.
gio_pi49 m ago

So opening a new account and not using the one with the warning makes the …So opening a new account and not using the one with the warning makes the most sense, provided you still want to use Amazon.



Or just stop returning stuff
I have had a same email from amazon.

Yes i did return few items in the month of December 2018. What would be appropriate reply to save my account?

Thanks in advance.
Edited by: "MissiveUK" 22nd Jan 2019
MissiveUK11 m ago

I have had a same email from amazon. Yes i did return few items in the …I have had a same email from amazon. Yes i did return few items in the month of December 2018. What would be appropriate reply to save my account?Thanks in advance.


What I had replied to them, you can frame something similar -

Hi Team,

I returned the Chromebook because it got faulty - the screen came out of the plastic casing and I had to manually push it back, was not sure how long it will stay in. For the laptop case, it was not a perfect fit for my laptop.

I think I need to be more careful in placing orders, rather than just going by product description, I will be going through user reviews more before placing the order.

Thanks for your understanding.
Thanks mate, I will write something on that lines. Did u manage to save your account?
MissiveUK22/01/2019 15:00

I have had a same email from amazon. Yes i did return few items in the …I have had a same email from amazon. Yes i did return few items in the month of December 2018. What would be appropriate reply to save my account?Thanks in advance.


Your account will be fine if you stop returning, that email is just a warning.
MissiveUK22/01/2019 16:35

Thanks mate, I will write something on that lines. Did u manage to save …Thanks mate, I will write something on that lines. Did u manage to save your account?


Yeah. My account is active, I became little more careful though in my orders.
jamie1522/01/2019 16:42

Your account will be fine if you stop returning, that email is just a …Your account will be fine if you stop returning, that email is just a warning.


Thanks mate, do i need to reply to them or just ignore it? Sure i will be more careful onwards. Even it is my mind that i have returned few items in last couple of months.

There was one recent instance when I bought a "Case for iPhone XR" but then found out that the same seller was selling it with a screen protector (which was needed as well) as a bundle at a discounted price. So I quickly canceled the order before dispatch but I was told it is not possible to cancel the order but you can return it.

Another instance when I bought some bath taps and basin taps, once received I found out some cosmetic fault (some manufacturer stamps were missing). I called Amazon CS who very kindly sent the replacement. After a few days when the professional British Gas plumber fitted the taps, they are very noisy. I quickly discussed the noise issue with the Amazon CS who told me to return the taps for a full refund. As they were a set of bath taps and basin mixer, I have to return all of them. That is what has happened.. There may be one or two more cases I think it is more than enough to mention these as above?
SantoshKaushik10 m ago

Yeah. My account is active, I became little more careful though in my …Yeah. My account is active, I became little more careful though in my orders.


That is great news. I will be more careful with my orders.
MissiveUK15 m ago

Thanks mate, do i need to reply to them or just ignore it? Sure i will be …Thanks mate, do i need to reply to them or just ignore it? Sure i will be more careful onwards. Even it is my mind that i have returned few items in last couple of months.There was one recent instance when I bought a "Case for iPhone XR" but then found out that the same seller was selling it with a screen protector (which was needed as well) as a bundle at a discounted price. So I quickly canceled the order before dispatch but I was told it is not possible to cancel the order but you can return it.Another instance when I bought some bath taps and basin taps, once received I found out some cosmetic fault (some manufacturer stamps were missing). I called Amazon CS who very kindly sent the replacement. After a few days when the professional British Gas plumber fitted the taps, they are very noisy. I quickly discussed the noise issue with the Amazon CS who told me to return the taps for a full refund. As they were a set of bath taps and basin mixer, I have to return all of them. That is what has happened.. There may be one or two more cases I think it is more than enough to mention these as above?


I replied with the wrong email so they never read it, just sent an email stating to contact again. They never asked me for any further information and that account is still fine.
Did not get it, u sent them email again?
MissiveUK3 h, 7 m ago

Did not get it, u sent them email again?


No. They don't need an email in response. Just ignore.
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