amazon parcel not recieved bu tracking as delivered?

I am really worrying as a parcel I was expecting from Amazon didn't turn up but is showing as delivered and handed to resident then my surname ?? I don't have a clue what has happened .
I called Amazon who said they will investigate .
Any idea of any recourse for me as this was gifts for my sons birthday and other bits , about £80 worth of goods that I just cannot afford to loose.
I wonder if drivers are tracked etc.
Any help greatly appreciated

Elise

12 Comments

I had the exact same thing happen last week, they said they would contact me within 24-48 hours after investigating. That was on Tuesday, by Saturday I hadn't heard anything so went to the online chat and one of the reps there set my order back out again at no extra cost.

They will prob refund it to you depending on your activity with them I.e has this happens before etc

Original Poster

I do spend at least 200 a month on Amazon and more coming up to Christmas . This has never happened before .
I am wondering how they find out what's happened ?
I don't want to sound unfair but drivers do steal sometimes and I'm wondering if that's what's happened .

I find customer service on the live chat is really good with Amazon.
Pop on there and explain your situation and I am sure that they will be able to help!

Original Poster

Thanks chuckiedoll. I am just worried as its status is showing as handed to the resident at my address?

Original Poster

That's it dorey69. I'd imagine the drivers do am much stealing as the customers . Surely Amazon must be able to check ? The name was my surname and obviously that's on the parcel so not hard to know!
Just don't need the extra upset

Elise211

That's it dorey69. I'd imagine the drivers do am much stealing as the … That's it dorey69. I'd imagine the drivers do am much stealing as the customers . Surely Amazon must be able to check ? The name was my surname and obviously that's on the parcel so not hard to know! Just don't need the extra upset



Usually if they used an electronic device for signature they should have a record of this. Don't know if it will help. Hopefully u can get a refund from Amazon. They earn enough by not paying taxes

How did you pay for it? If for whatever reason Amazon won't help (personally I think they will help), you could always contact your bank and tell them you were charged for something that never arrived.

Yes not that unusual, happened to family member last week.
They are really good at sorting things out

Not sure if this will help.
I had similar situation, notification saying item delivered, and I knew nothing had been. I contacted Amazon through Live chat and they arranged another one to be sent out. About seven o'clock that night, the currier turned up with my parcel.
Contacted Amazon again saying cancel second delivery, but something needs to be done about tracking info. Said they would look into this.

Not sure when your parcel was supposed to be delivered

I bought a bottle of Gin in their prime day deals, bought it on Tuesday with Wednesday delivery, item said delivered on Wednesday, but when I went in tracking the delivery company didn't even have it, finally got the item about a week later.

What company was it supposed to be delivered by?
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