Amazon Prime Now - overcharging

deleted2069327/03/2020 16:59

"Furthermore to your concern regarding the over charge of the few …"Furthermore to your concern regarding the over charge of the few items.I'd like to inform you that Amazon Prime Now doesn't offer a price match guarantee. We do consistently work toward maintaining competitive prices on everything we carry.Because the marketplace is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over time."As you can see, doesn't actually address the issues....there's no price match issue here - they're charging me more that they say they will when the items are still at the reduced price from the store they come from!I think that the option to include a tip has been removed temporarily, regardless, this is an item pricing issue.Read lessRead more

Yep, that response has nothing to do with what you say has occurred - contact them again & escalate (don't mention the Morrisons' website that looks lie it has confused them).

deleted2069327/03/2020 16:21

First thing I did. Asking for other people's experiences, as stated in the …First thing I did. Asking for other people's experiences, as stated in the OP.Read lessRead more

Never known a difference to occur, what did Amazon say?

Never had a difference, strange!

Could it be that you are giving the delivery person a tip without noticing? I heard there was something like that going on where there is a tip included by default. Not sure though, feel free to correct me.

Same thing happened with me, around £31 worth in the basket and it increased to £37 at the checkout time, I had about 14 items in the basket and around 6-7 increased in price. Their response was that Morrison’s controls the pricing and not them. After a while I managed to get a £5 promotional voucher in courtesy for the issue. Funny thing is, on the day of delivery, I got the message that the Prime Shopper had begun and 2 minutes later they had cancelled the order and labelled all the items as Out of Stock.

This is my experience with ordering the item on Prime Now for Morrison’s though, I haven’t had such issue when the supplier was directly Amazon. (edited)

Contact "Prime Now"....surely?

FrampyStinkwonkel27/03/2020 16:12

Contact "Prime Now"....surely?

First thing I did.
Asking for other people's experiences, as stated in the OP.

IamMT27/03/2020 16:46

Never known a difference to occur, what did Amazon say?

"Furthermore to your concern regarding the over charge of the few items.
I'd like to inform you that Amazon Prime Now doesn't offer a price match guarantee. We do consistently work toward maintaining competitive prices on everything we carry.
Because the marketplace is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over time."

As you can see, doesn't actually address the issues....there's no price match issue here - they're charging me more that they say they will when the items are still at the reduced price from the store they come from!

dynamico27/03/2020 16:48

Could it be that you are giving the delivery person a tip without …Could it be that you are giving the delivery person a tip without noticing? I heard there was something like that going on where there is a tip included by default. Not sure though, feel free to correct me.Read lessRead more

I think that the option to include a tip has been removed temporarily, regardless, this is an item pricing issue.

IamMT27/03/2020 17:01

Yep, that response has nothing to do with what you say has occurred - …Yep, that response has nothing to do with what you say has occurred - contact them again & escalate (don't mention the Morrisons' website that looks lie it has confused them).Read lessRead more

Done that, thanks.
Seems a bit odd to me that I've been charged the full price for items that were (and still are) on their website at a reduced price.
It's so frustrating when their customer services just don't get it. They've sent me a promotional credit which just about covers it, but still...

deleted2069327/03/2020 17:22

Done that, thanks.Seems a bit odd to me that I've been charged the full …Done that, thanks.Seems a bit odd to me that I've been charged the full price for items that were (and still are) on their website at a reduced price.It's so frustrating when their customer services just don't get it. They've sent me a promotional credit which just about covers it, but still... Read lessRead more

Amazon prime prices for Morrisons products do differ from Morrisons website, but they should not change between ordering and delivery.

IamMT27/03/2020 17:25

Amazon prime prices for Morrisons products do differ from Morrisons …Amazon prime prices for Morrisons products do differ from Morrisons website, but they should not change between ordering and delivery.Read lessRead more

Yeah, I noticed that.
I wasn't sure how their model worked, with Tesco and the likes, I'm sure it's the "price on the day", although Tesco make you aware when the reduced price will revert during ordering.
Have look at Belvoir fruit farms blackcurrant cordial on the prime now website right now. It's £2.70. I've been charged £4. Very odd.

hasnain27/03/2020 23:21

Same thing happened with me, around £31 worth in the basket and it …Same thing happened with me, around £31 worth in the basket and it increased to £37 at the checkout time, I had about 14 items in the basket and around 6-7 increased in price. Their response was that Morrison’s controls the pricing and not them. After a while I managed to get a £5 promotional voucher in courtesy for the issue. Funny thing is, on the day of delivery, I got the message that the Prime Shopper had begun and 2 minutes later they had cancelled the order and labelled all the items as Out of Stock.This is my experience with ordering the item on Prime Now for Morrison’s though, I haven’t had such issue when the supplier was directly Amazon.Read lessRead more

Good info, thanks for that.