Amazon question

Hi All

I just took delivery of a Canon EOS 450D from Amazon today i opened it and and set it up and its fine i paid £462 delivered they have no dropped the price to £448.66 which is nearly £15! Does anyone know if amazon have a price promise thing or if i can get the money back or anything i can do to get it cheaper :P

Thanks

Daniel

15 Comments

Banned

email them and ask then they will refund the difference

Yes they do. Just email them with your order number and the amount it has dropped within 30 days of purchase and they will refund the difference

pinkkitty2007;2983483

Yes they do. Just email them with your order number and the amount it has … Yes they do. Just email them with your order number and the amount it has dropped within 30 days of purchase and they will refund the difference



seconded

pinkkitty2007;2983483

Yes they do. Just email them with your order number and the amount it has … Yes they do. Just email them with your order number and the amount it has dropped within 30 days of purchase and they will refund the difference



thirded :-D

Original Poster

wow thanks guys

super fast exactly what i wanted to here replies

i nearly registered over at MSE but i wint have to now

rep added too thanks all

Original Poster

noooooo hope not

wonder how much they charge to return it and buy a new one

DannyBres;2983563

noooooo hope notwonder how much they charge to return it and buy a new … noooooo hope notwonder how much they charge to return it and buy a new one



Sorry mate, don't know. It's a real shame as it was one of the main reasons to buy from Amazon as others said in that thread. :-(

Original Poster

Might as well give it go should i just email and ask for some money back or should i take adifferent approach?

DannyBres;2984712

Might as well give it go should i just email and ask for some money back … Might as well give it go should i just email and ask for some money back or should i take adifferent approach?



Just email and say that the price has dropped to £XXX since you placed your order X amount of days ago and you would like to claim the difference back under their price dop guarantee. They will either give you your money back or say they have stopped the guarantee as suggested but the other post. I hope they havent stopped it, ive got loads of money back from them and always buy from amazon because of the promise. Good luck x

If they don't give you difference back just return it and put the reason why you sent it back!

umanga;2990940

If they don't give you difference back just return it and put the reason … If they don't give you difference back just return it and put the reason why you sent it back!



It'll cost money to send it back though, probably won't be any better off especially with the hassle of doing so.

I've just emailed for a refund of a couple of quid on a DVD I bought at the end of August and got a reply along the lines of they don't have a policy to refund, rather than the usual quite helpful polite one I've had in the past.

Here's a copy: (I really hate "Dear Customer", so impersonal)


Dear Customer,

Thanks for writing to us about the recent price change on ************* I recognise you have a choice of retailers and appreciate that you prefer to order from us. Please note that we do not extend a post-order price guarantee.

I've reviewed your order and see that the price change was significant and you just received this item from us. Under the circumstances, I'll make a one-time exception for you and issue a refund for the price difference in the amount of £*.**.

Please understand that I'm issuing this refund because of the exceptional circumstances, and I'm doing this for you against our standard policy.

****WHY DON'T YOU HAVE A PRICE GUARANTEE?****

While we don't always beat the best available price on every product, we do offer deep discounts on many thousands of items. From time to time, prices on some items will change due to special offers from suppliers and manufacturers or our inventory and sales volumes. When we can offer a lower price for new purchases we will, but we cannot extend these discounts to completed orders.

Thanks for shopping at Amazon.co.uk. We look forward to your next visit.

Please let us know if this e-mail answered your question:

----

If this was purely down to them stopping it from the 1st of September, and mine was ordered in August and within 30 days, why not just say that rather than the "we don't, but we will just this once".

I really like Amazon, and like others this was one of the main reasons I shopped with them.

Original Poster

Dear Customer

Thanks for writing to us about the recent price change on "Canon EOS 450D Digital SLR Camera Kit (incl EF-S 18-55mm IS f/3.5-5.6 non USM Lens Kit)".

I recognise you have a choice of retailers and appreciate that you prefer to order from us. Please note that we do not extend a post-order price guarantee.

I've reviewed your order and see that the price change was significant and you just received this item from us. Under the circumstances, I'll make a one-time exception for you and issue a refund for the price difference in the amount of 10.75 GBP.

Please understand that I'm issuing this refund because of the exceptional circumstances, and I'm doing this for you against our standard policy.

YEY

they gave me it Thanks all haha the caera has gone up again to 451 but still gettin £11 back

DannyBres;2994637

Dear Customer Thanks for writing to us about the recent price change on … Dear Customer Thanks for writing to us about the recent price change on "Canon EOS 450D Digital SLR Camera Kit (incl EF-S 18-55mm IS f/3.5-5.6 non USM Lens Kit)". I recognise you have a choice of retailers and appreciate that you prefer to order from us. Please note that we do not extend a post-order price guarantee.I've reviewed your order and see that the price change was significant and you just received this item from us. Under the circumstances, I'll make a one-time exception for you and issue a refund for the price difference in the amount of 10.75 GBP. Please understand that I'm issuing this refund because of the exceptional circumstances, and I'm doing this for you against our standard policy.YEY :Dthey gave me it Thanks all haha the caera has gone up again to 451 but still gettin £11 back



Wa-Hoo!!! Nice one, mate, glad they sorted you out! :thumbsup:
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