Amazon refuses to refund me after returning product

53
Posted 22nd Nov 2019
My account was put on hold for 2 months after opening a return on an item. The item was returned over a month ago and I was told that I would receive a refund. I waited a week after returning and asked about my refund and was told that my account is closed permanently and they wouldn't reply to further emails. Its now been an entire month + of me calling amazon customer service team for them to contact the OFM team to get back to me and I have received 0 emails since I started. I did some research on accounts getting suspended but from what I can see they atleast dt received a warning before getting suspended for returning items, which I didn't. How do I get back my money back as I've already returned the product and amazon isn't willing to refund me let alone respond to my emails.
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