Amazon + Returns

I bought an Item in July for about £160 and it's stopped working.

Do you think Amazon would swap it for me / give me a refund?

32 Comments

Banned

amazon are usually pretty good, use the link thing and they will probably say return and replace

Original Poster

sassie;3061071

amazon are usually pretty good, use the link thing and they will probably … amazon are usually pretty good, use the link thing and they will probably say return and replace


I checked and it says out of 30 day return thing.

Says nothing about damage :(. So I'd have to ring.

Banned

t0mm;3061082

I checked and it says out of 30 day return thing.Says nothing about … I checked and it says out of 30 day return thing.Says nothing about damage :(. So I'd have to ring.



ihad a camcorder for about 11 months an it just went caput, they refunded my money. im sure i used the email link and they rang me back, just gonna nip and have a look at form

Banned

In case the item has become defective after 30 days please contact our customer service to obtain returns information.

Original Poster

sassie;3061096

ihad a camcorder for about 11 months an it just went caput, they refunded … ihad a camcorder for about 11 months an it just went caput, they refunded my money. im sure i used the email link and they rang me back, just gonna nip and have a look at form


Any trouble on the phone?
What did you say?

It's really stressing me out because it's only a few months old.

Banned

t0mm;3061110

Any trouble on the phone?What did you say?It's really stressing me out … Any trouble on the phone?What did you say?It's really stressing me out because it's only a few months old.



no trouble at all, just told them what the problem was, they asked me to return it but they no longer stocked the item so could only have refund

Original Poster

sassie;3061119

no trouble at all, just told them what the problem was, they asked me to … no trouble at all, just told them what the problem was, they asked me to return it but they no longer stocked the item so could only have refund



I don't think they stock this one either because they havent had it instock since I bought it (I bought one of the last two).

Original Poster

I've just had a look on google and it seems i've got a high chance.

It's relaxed me a little bit, I felt quite sick thinking I'd lost £160 after 2 months.

Youll have no problem at all returning to Amazon. I've done it plenty of times myself. Just state the reasons and say the product is still within warrenty.

Banned

t0mm;3061242

I've just had a look on google and it seems i've got a high chance.It's … I've just had a look on google and it seems i've got a high chance.It's relaxed me a little bit, I felt quite sick thinking I'd lost £160 after 2 months.



you will be fine, everything comes with at least a year, it is through amazon and not marketplace

It's busted.

Sale of goods act says goods shall be fit for purpose, as described and reasonably durable.

If they ain't the SUPPLIER, NOT THE MANUFACTURER has a duty to repair/replace/refund.

That will last (depending on how durable the goods are reasonably expected to be) up to 6 years.

Amazon have a statutory duty to sort you out.

Original Poster

Thanks guys, I just rang them up, told them it was defective, no more details needed really, they don't have any instock so they're refunding me. Does anyone know if I'll need to wait until I return it for my refund?

Thanks for your help!

rep!

Usually you have to wait until its processed back at the warehouse, which won't take long. Best to send it recorded delivery as well just to make sure it arrives, plus Amazon will refund all postage costs.

Original Poster

XtremeDJW;3062481

Usually you have to wait until its processed back at the warehouse, which … Usually you have to wait until its processed back at the warehouse, which won't take long. Best to send it recorded delivery as well just to make sure it arrives, plus Amazon will refund all postage costs.


They've sent me a DHL returns slip with postage pre-paid:thumbsup:. Just getting errors on the DHL site again.. Typical DHL.

Original Poster

Although the DHL site for the last hour says

"
Service Unavailable

[LEFT]We regret that due to a technical error, we are unable to provide our web tracking service at the moment. We are investigating the problem with urgency and will return the service as soon as we can. We apologise for the inconvenience and thank you for your patience."[/LEFT]

Well hopefully its just a website error then, I'm sure the whole thing has processed ok.

Original Poster

XtremeDJW;3062687

Well hopefully its just a website error then, I'm sure the whole thing … Well hopefully its just a website error then, I'm sure the whole thing has processed ok.


Yeah, me too.

I'm going out at 12, so I'll keep checking up until then, then I'll be home at 5. If it's not fixed by then, I'll ring them back up.

Woohooo!!! See, I told you you'd get a refund!!! :-D Glad it's (almost) sorted honey!! xxx

Original Poster

sadiebabes;3062834

Woohooo!!! See, I told you you'd get a refund!!! :-D Glad it's (almost) … Woohooo!!! See, I told you you'd get a refund!!! :-D Glad it's (almost) sorted honey!! xxx


I basically said It's defective and he was like "no problem, we don't have any instock so we'll refund you."

Just need this damned DHL site to work.

Fab!!! You can pay me my cut by BT Ta babe!! ;-)

Original Poster

sadiebabes;3062863

Fab!!! You can pay me my cut by BT Ta babe!! ;-)



10% okay?*

*Will deduct 10% tax

:w00t:

Lol cheeky sod!! :-D

Hope you're feeling better bout it all now xxxx

Original Poster

sadiebabes;3062881

:w00t:Lol cheeky sod!! :-DHope you're feeling better bout it all now xxxx



:w00t:thats me.


I do feel better now thanks:).

I just want DHL to hurry up and fix the site :(.

x

Original Poster

Still says the same as above, should I ring them and see if they can sort it?

So you only sent it yesterday? What the rush as Amazon wont get it until next week.


Ps you still owe sadiebabes £14.40! You said 10% and taking 10% tax. (£16.00-£1.60=£14.40)!

Original Poster

GAVINLEWISHUKD;3064894

So you only sent it yesterday? What the rush as Amazon wont get it until … So you only sent it yesterday? What the rush as Amazon wont get it until next week.Ps you still owe sadiebabes £14.40! You said 10% and taking 10% tax. (£16.00-£1.60=£14.40)!


No, When I try to arrange the courier it won't let me it keeps saying service is unavailable.

t0mm;3064919

No, When I try to arrange the courier it won't let me it keeps saying … No, When I try to arrange the courier it won't let me it keeps saying service is unavailable.



Oh trying to sort a pick up thought it was a tracking issue. They wont pick up now so should wait until monday morning then try if still not working you should phone up. You could always take it to the office in Nottingham on monday.

Original Poster

GAVINLEWISHUKD;3064952

Oh trying to sort a pick up thought it was a tracking issue. They wont … Oh trying to sort a pick up thought it was a tracking issue. They wont pick up now so should wait until monday morning then try if still not working you should phone up. You could always take it to the office in Nottingham on monday.


Could do, but I don't get back from college til 6 monday to wednesday and they close at 6:p.

On the phone now though.

Forest loose again! Bottom now!:-D

Notts won though!:whistling:

Original Poster

GAVINLEWISHUKD;3064966

Forest loose again! Bottom now!:-DNotts won though!:whistling:


I'm gonna throw my season ticket away !!!:x

t0mm;3064968

I'm gonna throw my season ticket away !!!:x



Take it back under sales of goods act. Say you purchased it to watch football and whatever forest are doing certainly isn't football!:-D

Original Poster

GAVINLEWISHUKD;3064986

Take it back under sales of goods act. Say you purchased it to watch … Take it back under sales of goods act. Say you purchased it to watch football and whatever forest are doing certainly isn't football!:-D


:-D made my day, rep for you my kind sir.

Amazon have personally promised me 'that was the final call i'll be making for this situation' and have set up a collection to the exact hour i want it picked up on tuesday.

Can't fault them at all to be honest, star service.
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