Amazon sent wrong item

Did you speak to customer service before returning the item?

I always chat with them before returning - avoids grief that way

You sure you're not talking to the chat bot? Human support usually almost always be overly generous if you are genuine.

I heard calling up gives even better results, as I assume they can pick up on how polite you are and that you aren't lying, etc.

Email jeff@amazon.com

Always chat first, be polit but firm. Last time I did they said keep it and refunded it too

I never send stuff back without Amazon stating in the email it’s the wrong item of damaged.
O yes I don’t trust them / or anyone to be honest.
Love taking a photo as proof also.

Mark_Hickman10/04/2022 20:38

Seen the same issue on here many times, normally results in a charge back …Seen the same issue on here many times, normally results in a charge back by bank.Did you take photos of it in the outer box when you opened it ?Read lessRead more

No, but they weigh about the same looking on Amazon.

solid10/04/2022 20:58

Did you speak to customer service before returning the item?I always chat …Did you speak to customer service before returning the item?I always chat with them before returning - avoids grief that wayRead lessRead more

No she didn't, she did put in a letter stating this is not what she ordered. On reflection probably should of

Inki10/04/2022 21:03

You sure you're not talking to the chat bot? Human support usually almost …You sure you're not talking to the chat bot? Human support usually almost always be overly generous if you are genuine. I heard calling up gives even better results, as I assume they can pick up on how polite you are and that you aren't lying, etc.Read lessRead more

Yep 100% she also got an email after saying they won't discuss the matter any further in a matter of words (edited)

Seen the same issue on here many times, normally results in a charge back by bank.
Did you take photos of it in the outer box when you opened it ?

I’ve seen this many a time..

if I remember correctly, they do usually get solved..

I just can’t remember if it’s by, keeping on at them, or doing a chargeback

I had this from yet another incorrect/junk warehouse item a few months back.

Ordered a Karcher SC5 steam cleaner and what I received was a faulty SC6. Told them this before sending back and they refused a refund on a different model sent back and it "looking well used" (no S**T sherlock). After numerous script readings with numerous call centre irritants I got sent a statement of truth I had to fill in and then I ended up getting a refund.

I won't be buying from warehouse again as it just seems to be junk that people have done a switcheroo on previously.

I recently ordered the redmi note 10 pro and received an electric toothbrush, spoke to customer service and they were great and sent out a replacement straight away and I sent back the toothbrush

Strange to just send this back without confirming with anyone first.

What was the reason used for returning the item?

I feel I’m about to be a victim of a switcheroo. Ordered a Shimano M9120 (right hand) brake lever. Boxed damaged but item good condition. Ordered it item arrived in the correct box that was heavily damaged with tape. Opened it up and found a brand new Lowest of spec shimano M501 (right hand) brake lever. Someone (previous customer) has pulled a switch on this I’m assuming. I’ve sent it back today stating not the correct item. I did contact customer support chat and they just said send back for refund. Reading from a scripts as usual. I’m so glad my missis filmed me opening it.. I swear a lot in the video. Let’s see how this pans out as it was only £65 but if Amazon are doing this all the time I can imagine them making a lot of money out of this by not refunding.