Can someone tell me the general rules of Royal Mail Special Delivery? I placed an order with Amazon and paid a ridiculous amount to get the item sent via Special Delivery with guaranteed delivery before 1pm. The item actually arrived at gone 4pm but whilst I know this is only three hours late, surely if it is guaranteed to be here by 1pm, it has to be or I should be refunded as I have not received the service I paid for?
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