Amazon " Tell us about a lower price" disappeared

When did Amazon get rid of the link that told them of a lower price or have they changed their price match policy instead? I was hoping to get a price match for the Sonos Connect Amp @ Currys.

3 Comments

Not been a feature for a while now, we have to just hope they price match these days

From a chat transcript last week (myself chancing my arm as product was reduced the day I received mine). Note the last part saying about the "tell us about a lower price link". Although it isn't actually there anymore.Time they changed auto script responses.

Thank you for taking the time to bring this to our attention. I've forwarded your feedback to the relevant department.

Although we work towards offering value to customers on everything we sell on our website through consistently competitive pricing, we don’t offer post-order rebates or price promises. We realise that from time to time, our customers will be able to buy products from another store at a lower price than ours. We recognise that you have a choice of retailers and are grateful that you’d prefer to order from us.

Please note that in some cases our website offers lower prices via the used and new offerings available from Amazon.co.uk Marketplace sellers. For more information, please read our Marketplace Help section:

amazon.co.uk/gp/…521

For full details on our various pricing policies, please visit the pricing section of our Help Pages:

amazon.co.uk/gp/…614

If you’d like to provide similar feedback in the future, you can click on the "tell us about a lower price" link under the Product Information section of any item on our website.

I hope this helps. We look forward to seeing you again soon.

Edited by: "cecilmcroberts" 21st Dec 2016

Original Poster

Thanks for the replies.

Amazon is weird at times. Sometimes I have had automatic price difference refunds, usually on lightning deal items and other times they just dont want to give in to a price difference despite the item will be returned because they wont match it.
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