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Amazon UK Warehouse return - Empty box

Posted 15th Sep 2021
Hi all,

I bought a Smart watch from Amazon UK warehouse. Item arrived different to what was advertised. Therefore I returned it and it was collected by Hermes. Two days back I had an email from Amazon saying they received an empty box and wanted me to send the watch.

I have sent pictures of the box and item I posted but no luck so far. Amazon have stopped responding too. No one is able to help via chat either.

Anyone had similar experience? Any advise please.

Holding on contacting my bank before raising a charge back. - Last option.

Thanks
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