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Amazon warranty claim

Avatardeleted24571176
Posted 30th Mar
Bought fire stick from another retailer, fire stick gone faulty, stuck on logo, been told get in touch with amazon? Any help or experience ?
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Goes back to the retailer if recent purchase.
Trader holds and is obligated to service the legal / consumer guarantee. Trader obligations change at up to 30 days from purchase, 6 months from purchase and for up to 6 years.
But you can optionally contact manufacturer to see if any goodwill assistance is available.
What retailer did you buy it from and was it via eBay and/or paid with PayPal?
Tried all these?...


Fire TV Logo Stuck on TV Screen

To resolve startup issues, restart your device or check the device connections.

Other common solutions:

Temporarily disconnect the Fire TV device from the power cord or adapter.
Use the power cord or adapter included with your device to plug the Fire TV device. This ensures Fire TV has access to enough power.
Let the device sit for 25 min (turned on) or until the screen changes.
If possible try with and without an HDMI adapter or extender.
Make sure that you're using a high-speed HDMI cable.
Try using a different HDMI port.
For HDMI hubs, try plugging the Fire TV device directly into the TV.
Confirm that your TV is HDCP-compliant. Review the video-cable section of the TV owner's manual.
If possible try using a different TV.
If the issue persists, reset your Fire TV device to factory settings.


Reset Fire TV Device to Factory Settings

A factory reset of your device removes all downloaded content including in-app purchases.

Important: All account information and downloaded content is deleted during a factory reset.
To factory reset your Fire TV device using your remote:

If needed, safely eject expandable storage.
Press and hold Back and right side of the navigation circle together for 10 seconds.
On the TV screen, choose to continue or cancel the factory reset. If you don't choose, the device resets automatically after several more seconds.
retailer is liable you upto 6 years
Ring for help as issues can be dealt with over phone
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