Amazon - what a joke! But not that funny at all .........

Warning, long rant: ignore if you're easily bored.

I managed to get a Wii for myself from Amazon late December 2006. Lately the disc drive has started to play up intermittently, so on Sunday I filled in Amazon's contact form online to ask them what to do.

On Monday I got a helpful response saying that they can send me out a new Wii and I can return the faulty one a few days later.

Great thinks I, so I phone them to confirm what exactly needs to be done, etc. I end up speaking to another person and they say that they have no Wii's in stock so they can't send me out a replacement. I tell them that they are putting up Wii's for sale on their site perhaps once or twice a day in small batches, so why can't they reserve one of those? No can do says they, their system won't allow it (or some such nonsense).

The only option they can offer is to give me a refund. I tell them that I don't want a refund as I'll then be Wii-less (heck, at least mine works some of the time). They say that they'll look into it.

This morning I get an email saying that they've refunded the money, and sure enough on checking my Amazon account this is what they've done! However there are no instructions on how to return my faulty Wii which is good as I don't want to return it!

So I phone them to query what the hell is going on. They say that as the refund has now gone through they will have to contact the billing department (which can take a couple of days to respond) in order to look into all this, then they would ask me for permission for them to take back the money from my credit card!

I ask if they will automatically get some courier to come and pick up my faulty Wii on their behalf (which I've told them NOT to do!) and they say this won't happen yet. This is why I don't want the refund, as I don't want to be Wii-less.

Groan. What a farce.

And all because they can't (or won't) reserve a new Wii for me.

Incompetent idiots.

Since all this has been going on my Wii has been fine. I think it's sentient ...........;-)

14 Comments

hmmm... shouldn't have told them they'd refunded the money, and then just told the collection person there had been a mistake..?

Original Poster

They already knew they had refunded the money as it was an Amazon rep who told me.

Quite a shambles all in all though.

Banned

You say you dont want to be wiiless, but you are:?

Original Poster

No I'm not, they've sorted it now and I won't be Wiiless, but they also won't send me a replacement either. Bah humbug!

Stll, it's working at the moment, let's hope that it continues to do so ..........

Wiiless

No I'm not, they've sorted it now and I won't be Wiiless, but they also … No I'm not, they've sorted it now and I won't be Wiiless, but they also won't send me a replacement either. Bah humbug!Stll, it's working at the moment, let's hope that it continues to do so ..........




:lol: You are "wiiless" :giggle:

Banned

u could have done this smarter.............

its not ur fault that they refunded when u clearly asked not to do so

at no stage have they asked for the wii to be returned

i would have sat back and waited till they contacted me for its return- i then would said "what return?" "what refund"

get my drift!

looks like u shot yourself in the foot!

Original Poster

sadiebabes

:lol: You are "wiiless" :giggle:



Yup, that's my name, but not my status (although some of my family are Wiiless, so they have tasked me with finding Wii's for them at the RRP. Arghhh!).

so do you have a refund and a broken wii?

Original Poster

ROKO

u could have done this smarter.............its not ur fault that they … u could have done this smarter.............its not ur fault that they refunded when u clearly asked not to do soat no stage have they asked for the wii to be returnedi would have sat back and waited till they contacted me for its return- i then would said "what return?" "what refund" get my drift!looks like u shot yourself in the foot!



Well, yes and no - I see where you're coming from, but firstly they would have proof of the refund to me (and so would I, it would be on my credit card statement). Plus I'm too damned honest.

Wiiless

Warning, long rant: ignore if you're easily bored. :)I managed to get a … Warning, long rant: ignore if you're easily bored. :)I managed to get a Wii for myself from Amazon late December 2006. Lately the disc drive has started to play up intermittently, so on Sunday I filled in Amazon's contact form online to ask them what to do.On Monday I got a helpful response saying that they can send me out a new Wii and I can return the faulty one a few days later.Great thinks I, so I phone them to confirm what exactly needs to be done, etc. I end up speaking to another person and they say that they have no Wii's in stock so they can't send me out a replacement. I tell them that they are putting up Wii's for sale on their site perhaps once or twice a day in small batches, so why can't they reserve one of those? No can do says they, their system won't allow it (or some such nonsense).The only option they can offer is to give me a refund. I tell them that I don't want a refund as I'll then be Wii-less (heck, at least mine works some of the time). They say that they'll look into it.This morning I get an email saying that they've refunded the money, and sure enough on checking my Amazon account this is what they've done! However there are no instructions on how to return my faulty Wii which is good as I don't want to return it!So I phone them to query what the hell is going on. They say that as the refund has now gone through they will have to contact the billing department (which can take a couple of days to respond) in order to look into all this, then they would ask me for permission for them to take back the money from my credit card!I ask if they will automatically get some courier to come and pick up my faulty Wii on their behalf (which I've told them NOT to do!) and they say this won't happen yet. This is why I don't want the refund, as I don't want to be Wii-less.Groan. What a farce.And all because they can't (or won't) reserve a new Wii for me.Incompetent idiots.Since all this has been going on my Wii has been fine. I think it's sentient ...........;-)


Theyd rather sell a wii to someone then give it as a repalcement as they lose out and have to contact nintendo to get their money back

But yer they are a joke -- you gotta hurry up thought as your 1year warranty is gunna disappear

Original Poster

add-man

so do you have a refund and a broken wii?



I have no refund and a 'suspect' Wii ......... it's been fine since I emailed them so perhaps it was having a bit of a moment?

Original Poster

dandoc2

Theyd rather sell a wii to someone then give it as a repalcement as they … Theyd rather sell a wii to someone then give it as a repalcement as they lose out and have to contact nintendo to get their money back



My thoughts exactly. I wonder what their excuse would have been if they'd had any Wii's in stock?

But yer they are a joke -- you gotta hurry up thought as your 1year … But yer they are a joke -- you gotta hurry up thought as your 1year warranty is gunna disappear



True enough, 18 days and counting ......... if it goes wrong again before that time is up I'll probably have to send it back to Nintendo for repair/replacement OR go for a refund from Amazon in the hope that I can snag one somewhere online before Christmas. Ugh!

Original Poster

Hmmm, that's not a bad idea ......... not sure if they'll accept it though!

Banned

sadiebabes

:lol: You are "wiiless" :giggle:


totally wasted:giggle: :giggle:
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