Amazon withdraws several car seats for children from sale as do not meet UK safety standards

Deal editor14
Posted 17th Feb
An investigation from the BBC Panorama team has uncovered unsuitable child car seats for sale on Amazon and its marketplace. Amazon has since removed the lines from sale, deemed the chairs unsafe, and will issue a full refund to those who purchased any of the banned brands.

The allegations form part of a Panorama investigation into Amazon's dominance of the online marketplace, showing on BBC One at 8.30pm tonight, Monday 17 February, 2020. The investigative programme found that products on sale were similar to those banned and removed in 2014, following a Trading Standards dispute in Surrey.

Surrey Trading Standards first contacted Amazon back in 2013, after certain child seats available for purchase in the UK were examined. The car seats in question were reported to cause great bodily harm to a crash test dummy, when subjected to testing.

These brands and their seats have now been removed from site, after Amazon UK’s spokesperson stated, “Safety is extremely important to us and we regret that these products were available from third party sellers using our stores.

“After a thorough investigation, we identified the issue and are removing these products, and we’re also contacting each customer who purchased one of these products to explain the situation and issue a refund.

“We will continue to leverage and improve our tools and technology to ensure only safe and compliant car seats are available worldwide.”

One listing described a product as being an "Infant Safe Seat" which was apparently capable of preventing injury to a baby if a car urgently braked. Yet it was on sale for just £3.99.

Panorama attempted to contact the brands involved, however, it received a reply from only one of the sellers, which said it was not the manufacturer of the product. The team purchased three of the suspect seats that appeared to be of a similar design to some of those involved in the 2013 case, and lacked basic safety labels.

According to the Daily Express, in response to the allegations country manager for Amazon UK, Doug Gurr, told Panorama the seats were removed as they were only 'not authorised for sale'.

Mr Gurr said, “It's not that the products were unsafe, if they were unsafe we would have removed them everywhere. It was simply that they were not authorised for sale in the UK. Given that those products were authorised for sale in the US of course we allowed those products to continue to be sold in the US.”

Yet since then, the products have been removed from sale worldwide, which is telling. If you receive an email from Amazon regarding this issue, then it is suggested you remove the car seat, cut through the straps and discard the seat as it is not safe for purpose.


Read more


bbc.co.uk/new…010

telegraph.co.uk/tec…rs/
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Nat_urally17/02/2020 13:31

Been saying this for years! It’s scary. One google and you can’t find any A …Been saying this for years! It’s scary. One google and you can’t find any ADAC test info for most of the cheap brands on there. Some still won’t listen though!


Anyone paying £3.99 for a child car seat needs to re-evaluate their priorities.
14 Comments
Been saying this for years! It’s scary. One google and you can’t find any ADAC test info for most of the cheap brands on there. Some still won’t listen though!
Nat_urally17/02/2020 13:31

Been saying this for years! It’s scary. One google and you can’t find any A …Been saying this for years! It’s scary. One google and you can’t find any ADAC test info for most of the cheap brands on there. Some still won’t listen though!


Anyone paying £3.99 for a child car seat needs to re-evaluate their priorities.
Akira_Cat17/02/2020 13:36

Anyone paying £3.99 for a child car seat needs to re-evaluate their …Anyone paying £3.99 for a child car seat needs to re-evaluate their priorities.


Precisely. I’d go broke to make sure my little one was safe as could be. Worth it.
Pretty sad if I couldn’t afford it, he wouldn’t go in the car.
Akira_Cat17/02/2020 13:36

Anyone paying £3.99 for a child car seat needs to re-evaluate their …Anyone paying £3.99 for a child car seat needs to re-evaluate their priorities.


Agreed, but the missing context qualifier of delivered price may (likely?) have indicated the low price was simply a marketing tool to promote visibility of that product in search results, with the true cost of the product commingled into the shipping cost.
Akira_Cat17/02/2020 13:36

Anyone paying £3.99 for a child car seat needs to re-evaluate their …Anyone paying £3.99 for a child car seat needs to re-evaluate their priorities.


We all like a bargain, but come on £3.99 for a child seat & they expect it to be a pucker one.
Love/hate these extreme panic statements (and offered no evidence how they take safety seriously), "“Safety is extremely important to us and we regret that these products were available from third party sellers using our stores."

If they took it seriously, surely the panicked strickened PR executive would stammer and express that they have tons of lever arch A4 safety test files to show for it.

Addendum

Even more incompetent is the reporter, journalist who repeat all these stock phrases to patronise their readers, "Safety is extremely important to us and we regret that these products were available from third party sellers using our stores." Who in business does not say this when there is harm found?
Edited by: "splender" 17th Feb
Amazon marketplace is worse than ebay for dodgy gear, it's full of Chinese junk that's all 5 star rated
Azwipe17/02/2020 14:10

Amazon marketplace is worse than ebay for dodgy gear, it's full of Chinese …Amazon marketplace is worse than ebay for dodgy gear, it's full of Chinese junk that's all 5 star rated


There is this weird thing that it's only Chinese brands that produce 'junk', when it is everyone. Amazon is equally bad for it, some of the tat produced under that name is shocking.
Edited by: "Akira_Cat" 17th Feb
Azwipe17/02/2020 14:10

Amazon marketplace is worse than ebay for dodgy gear, it's full of Chinese …Amazon marketplace is worse than ebay for dodgy gear, it's full of Chinese junk that's all 5 star rated



Your comment is biased, Amazon is full of Chinese goods which are junk and which are gems. Using observational skills and good memory of traders and brands I have been buying 90+% good stuff from MarketPlace (and eBay for that matter). The fact that people keep on buying "full of junk" shows the buyers' ability and tendences. And I wouldn't be complaining about junk on their behalf (caveat emptor).
Edited by: "splender" 17th Feb
splender17/02/2020 14:06

Love/hate these extreme panic statements (and offered no evidence how they …Love/hate these extreme panic statements (and offered no evidence how they take safety seriously), "“Safety is extremely important to us and we regret that these products were available from third party sellers using our stores."If they took it seriously, surely the panicked strickened PR executive would stammer and express that they have tons of lever arch A4 safety test files to show for it.AddendumEven more incompetent is the reporter, journalist who repeat all these stock phrases to patronise their readers, "Safety is extremely important to us and we regret that these products were available from third party sellers using our stores." Who in business does not say this when there is harm found?


To be fair it is a direct quote, what else are you meant to put? Mr Gurr flapped and flustered an answer out to appease the consumer masses, when in fact, it was all platitudes and cliches...
Akira_Cat17/02/2020 14:32

To be fair it is a direct quote, what else are you meant to put? Mr Gurr …To be fair it is a direct quote, what else are you meant to put? Mr Gurr flapped and flustered an answer out to appease the consumer masses, when in fact, it was all platitudes and cliches...



That's why I added an extra, the incompetence journalistic bad style, quoting jibberish sound-bites as if the words are worth their weight in gold and cast the useless phrases on stone/print . Aren't they supposed to be university grade of critical skills?! The skills enable them to piece through sound-bites and the brush-offs. The journalist should have asked, what written evidence have you seen that backed up what you said? Etc. Then, it would be more purposeful for the journalist to quote verbatim the replies to these critical skilledly asked questions. Printing clichés and soundbites treats the readers unfairly and is sloopy use of valuable resources.
Edited by: "splender" 17th Feb
Obviously someone is putting a cheap price on safety, I would rather spend alot more on something that has been fully tested than getting an untested bargain.
splender17/02/2020 14:40

That's why I added an extra, the incompetence journalistic bad style, …That's why I added an extra, the incompetence journalistic bad style, quoting jibberish sound-bites as if the words are worth their weight in gold and cast the useless phrases on stone/print . Aren't they supposed to be university grade of critical skills?! The skills enable them to piece through sound-bites and the brush-offs. The journalist should have asked, what written evidence have you seen that backed up what you said? Etc. Then, it would be more purposeful for the journalist to quote verbatim the replies to these critical skilledly asked questions. Printing clichés and soundbites treats the readers unfairly and is sloopy use of valuable resources.


I think it was just that, a brush off, the spokesperson probably not even in the same room as the Panorama team. Of course Amazon is going to speak in cliche, it doesn't really care and the journalists would have been brushed off again had they asked for more.
Edited by: "Akira_Cat" 18th Feb
Akira_Cat18/02/2020 16:34

I think it was just that, a brush off, the spokesperson probably not even …I think it was just that, a brush off, the spokesperson probably not even in the same room as the Panorama team. Of course Amazon is going to speak in cliche, it doesn't really care and the journalists would have been brushed off again had they asked for more.



Then the journalist serves the public and reports: Other than clichés, I received no fact or evidence, period.
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