Amazon.co.uk ordering problems
Found 19th Dec 2017Edited by:"ChristopherJZ"
I have Amazon Prime but for about a month whenever I place an order, literally every time, they cancel the order and block my account due to billing issues. I have tried multiple cards and get the same issue. Each time then do this they send me an email with instructions for how to unblock the account and usually they ask me to send a fax, don't even know where I would find a fax machine in 2017, or log in to my account to upload documents. I can't log in because the account is blocked. I have to call them and give details over the phone then they are sent to someone who unblocks my account. My cards work everywhere else and the billing address details are correct. Has this happened to anyone else and how did you fix it? It's happened to me about 5 times in a row now and I'm getting really tired of it. I also really like Prime so don't want to go elsewhere. Any ideas?