American eagle FedEx tax charge

43
Found 29th May
Not a deal but advance warning!!!!!


I ordered £35 worth stuff from American eagle. It never showed anywhere that I will have to pay any customs tax. FedEx delivered my parcel. Week later I got letter from FedEx asking £7 customs charge and £12 advancement fee for them paying it in advance.

I was not at all told about his upfront. Even FedEx gave me parcel first and asked money after a week. Otherwise i would not have accepted it and rather get it sent back to American eagle. £12 FedEx fee is literally bonkers.

Now they have sent letter that if I don't pay in a week they will refer me to debt collection agency.

It is a daylight robbery.
Community Updates
Misc
43 Comments
It says clearly on AE website:

As of 29 June 2017, all European customers are responsible for taxes & duties for orders purchased online. All online purchases are sent from the United States (US) and are prices in the United States Dollar (USD). All duties and taxes are due upon delivery. The amount due will vary based on your shipping destination.

For international orders, DHL, USPS or local country affiliates will charge the recipient all applicable duties, taxes, and/or brokerage fees C.O.D (cash on delivery) in the local currency at time of delivery. All taxes, duties and customs fees are the responsibility of the purchaser. Any tax and duty information presented at checkout are estimates and are for informational purposes only. Actual taxes and duties are due upon delivery. Your local post office or carrier can provide information on the methods of payment accepted for all duties, taxes, and other fees collected upon delivery.
Edited by: "groenleader" 29th May
groenleader2 m ago

It says clearly on AE website: As of 29 June 2017, all European customers …It says clearly on AE website: As of 29 June 2017, all European customers are responsible for taxes & duties for orders purchased online. All online purchases are sent from the United States (US) and are prices in the United States Dollar (USD). All duties and taxes are due upon delivery. The amount due will vary based on your shipping destination.For international orders, DHL, USPS or local country affiliates will charge the recipient all applicable duties, taxes, and/or brokerage fees C.O.D (cash on delivery) in the local currency at time of delivery. All taxes, duties and customs fees are the responsibility of the purchaser. Any tax and duty information presented at checkout are estimates and are for informational purposes only. Actual taxes and duties are due upon delivery. Your local post office or carrier can provide information on the methods of payment accepted for all duties, taxes, and other fees collected upon delivery.


This might be in their small print terms and conditions. But while ordering nothing was mentioned.
ksingh13 m ago

This might be in their small print terms and conditions. But while …This might be in their small print terms and conditions. But while ordering nothing was mentioned.



When you check out, it says that you accept the T+C's by continuiong and there is a link to the test I pasted above.
By that logic we should stop saying banks ever mis sell anything. After all you do accept all T&C'c
So the same as ordering from every other non EU site then OP? Anything over £15 you have to pay vat on the goods and postage and there will be a handling fee from the delivery company.
Edited by: "cdm22" 29th May
In their website pricing was in £. Would have looked into customs thing if it was in $. Hollister is also American but they don't charge tax. Moreover please guide me where in T&c is £12 FedEx advancement fee?????
Its not a FedEx or AE issue, its standard of ordering from anywhere outaide of the EU.

I ordered my wedding photo album (£1000) from Italy years back from a specialist printers and it was shipped to the US photographer where we got married to validate before he sent it on, a £300 tax bill later I had my photo album

Its one of those unfortunate things that you just have to mark down as expierence
ksingh112 m ago

In their website pricing was in £. Would have looked into customs thing if …In their website pricing was in £. Would have looked into customs thing if it was in $. Hollister is also American but they don't charge tax. Moreover please guide me where in T&c is £12 FedEx advancement fee?????



That’s a clearance fee that the couriers charge for paying your custom bill to prevent any further delays in you receiving your order. Be thankful it wasn’t Parcelforce. They charge £16.

Rules are rules OP. You purchased from outside the EU. Just chalk it up to experience and always make sure you’re buying from a UK based site in future by checking the T&Cs.

I lost my soul to Gamestation by not being more careful. tomsguide.com/us/…tml

Just one of those things unfortunately.
ksingh113 m ago

In their website pricing was in £. Would have looked into customs thing if …In their website pricing was in £. Would have looked into customs thing if it was in $. Hollister is also American but they don't charge tax. Moreover please guide me where in T&c is £12 FedEx advancement fee?????



I have already answered that, now highlighted in bold for you:

For international orders, DHL, USPS or local country affiliates will charge the recipient all applicable duties, taxes, and/or brokerage fees, C.O.D (cash on delivery)...
Edited by: "groenleader" 29th May
Put it down to experience, AE closed their UK site a year or more ago where they took the hit on fees, £12 might seem a lot but if you knew the work needed to declare duty etc you would think it’s a bargain.
eslick5 m ago

Put it down to experience, AE closed their UK site a year or more ago …Put it down to experience, AE closed their UK site a year or more ago where they took the hit on fees, £12 might seem a lot but if you knew the work needed to declare duty etc you would think it’s a bargain.


If I knew these charges , I would not have ordered. On top of FedEx asked me charges upfront , I would have rather sent it back.
So you would prefer items outside the EU not to be checked? Great way of bringing illegal stuff in then!
Mechtup3 m ago

So you would prefer items outside the EU not to be checked? Great way of …So you would prefer items outside the EU not to be checked? Great way of bringing illegal stuff in then!


I just want to make it more clearer upfront about custom charge and FedEx extra charge. Pricing was in £ and I never felt it is being shipped from outside of EU
I can see that showing the prices in pounds might be confusing but when you get to the shopping cart it has a few things that stood out for me that strongly suggested this is a US site:

1. Order by 1PM EST to receive by dates below.
2. The shipping options are very high for the one t-shirt I added; £11 or £26.
3. The order summary states: Merchandise: £8.99 GBP, Shipping: £11.26 GBP, Tax ? (Because we have stores in all 50 states, individual state tax laws apply to your order.)

I'd have smelled a rat but I still think they shouldn't default to pounds just because they see you are located in the UK.
Such a frustration, but it does go to show the advantage of us now being able to negotiate a trade deal with the US on leaving the EU.
Agharta7 m ago

I can see that showing the prices in pounds might be confusing but when …I can see that showing the prices in pounds might be confusing but when you get to the shopping cart it has a few things that stood out for me that strongly suggested this is a US site:1. Order by 1PM EST to receive by dates below.2. The shipping options are very high for the one t-shirt I added; £11 or £26.3. The order summary states: Merchandise: £8.99 GBP, Shipping: £11.26 GBP, Tax ? (Because we have stores in all 50 states, individual state tax laws apply to your order.)I'd have smelled a rat but I still think they shouldn't default to pounds just because they see you are located in the UK.


I paid £0 shipping. I purchased stuff after I got email that shipping is free during that week for shopping over £30. With £0 shipping cost and £ pricing it seemed almost certain that they are UK based like other American stores like hollister or Abercrombie.
ksingh120 m ago

I paid £0 shipping. I purchased stuff after I got email that shipping is …I paid £0 shipping. I purchased stuff after I got email that shipping is free during that week for shopping over £30. With £0 shipping cost and £ pricing it seemed almost certain that they are UK based like other American stores like hollister or Abercrombie.


I just added £45 worth and get free shipping but points 1) and 3) above still made it immediately clear to me that this was a US site.
I am aware that VAT and import duty would be due and from past experience I know that there can be a handling charge as well.
Good job it was only a cheap item otherwise your fees would have been much higher.
So on the bright side, this could have been a much more expensive lesson for you.
These kinds of things can be a bummer though of course.
Agharta8 m ago

I just added £45 worth and get free shipping but points 1) and 3) above …I just added £45 worth and get free shipping but points 1) and 3) above still made it immediately clear to me that this was a US site.I am aware that VAT and import duty would be due and from past experience I know that there can be a handling charge as well.Good job it was only a cheap item otherwise your fees would have been much higher.So on the bright side, this could have been a much more expensive lesson for you.These kinds of things can be a bummer though of course.


It was certainly a lesson for me. Shared this post to make people aware in case someone is about to make a same mistake
ksingh15 h, 48 m ago

In their website pricing was in £. Would have looked into customs thing if …In their website pricing was in £. Would have looked into customs thing if it was in $. Hollister is also American but they don't charge tax. Moreover please guide me where in T&c is £12 FedEx advancement fee?????


The clue would be in the postage costs that it’s international. Admin fees vary by courier company so it’ll largely depend on who it’s shipped with, it’s your problem to deal with and any saving you thought you made with whatever you bought has probably significantly diminished or is now more expensive than buying in the uk.

With Brexit this will also apply to European purchases too.
ksingh16 h, 10 m ago

In their website pricing was in £. Would have looked into customs thing if …In their website pricing was in £. Would have looked into customs thing if it was in $. Hollister is also American but they don't charge tax. Moreover please guide me where in T&c is £12 FedEx advancement fee?????


That's the handling fee for clearing the goods at the customs courier companies or RM charge... Nothing to do with the company.
If you had to do your own clearing you wouldn't know where to start anyway and you'd get the item a lot less quicker. It's theoretically possible, though.

You're actually responsible for checking if there are custom fees to import something into your country, not the company selling to you.

Lots of companies selling internationally automatically detect your country and display your country's currency. Always check where the website is located. This information will be clearly stated.
It's easy to tell when a website isn't UK-based even if you can't be bothered to check... Usually you can change country or currency and the shipping fees/times are different from what you'd expect them to be if it was something shipped from the UK.
Edited by: "hearts22" 30th May
You know that 'www' bit in the website address stands for world wide web right? Maybe in future just try ordering from any websites that address begins with 'ukww'!
Edited by: "Dyslexic_Dog" 30th May
Agharta7 h, 3 m ago

I can see that showing the prices in pounds might be confusing but when …I can see that showing the prices in pounds might be confusing but when you get to the shopping cart it has a few things that stood out for me that strongly suggested this is a US site:1. Order by 1PM EST to receive by dates below.2. The shipping options are very high for the one t-shirt I added; £11 or £26.3. The order summary states: Merchandise: £8.99 GBP, Shipping: £11.26 GBP, Tax ? (Because we have stores in all 50 states, individual state tax laws apply to your order.)I'd have smelled a rat but I still think they shouldn't default to pounds just because they see you are located in the UK.


Point 1 and 2 are big red flags yes...
ksingh17 h, 57 m ago

In their website pricing was in £. Would have looked into customs thing if …In their website pricing was in £. Would have looked into customs thing if it was in $. Hollister is also American but they don't charge tax. Moreover please guide me where in T&c is £12 FedEx advancement fee?????


There are companies that operate in different countries like TK Maxx for example, which exists here and in the US as two separate companies. The company might be originally American but operates here as well.
For me the biggest clue is in the name. It's called American eagle. Hardly likely to be based in bognor with a name like that
Never used this company before , so I had a quick google as you do . First two things that made me think it was shipping from the US were that it says " now shipping to the UK" , and " Free shipping over $50" also when you google there are pages for " American Eagle coupons" rather than vouchers or codes . All sounds very " American" to me . I tend not to use a new company to buy from unless I've had a quick Google to check them out in the first place .
tinkerbellian15 m ago

Never used this company before , so I had a quick google as you do . First …Never used this company before , so I had a quick google as you do . First two things that made me think it was shipping from the US were that it says " now shipping to the UK" , and " Free shipping over $50" also when you google there are pages for " American Eagle coupons" rather than vouchers or codes . All sounds very " American" to me . I tend not to use a new company to buy from unless I've had a quick Google to check them out in the first place .


i would look for free p&p not shipping. Also add to basket not cart. I don't shop a lot over the internet but these to me ring alarm bells. As to customs charges, I guess it you order something and pay for it, the courier company assume you want it. Seems reasonable to me. OP , notch it up to experience and read the t&c before you click pay. once bitten twice shy.
DHL charge me £8.50 (+import VAT) I thought that was steep.
I shop a fair bit at AE... ive been stung for customs once out if about half a dozen orders so it looks like luck of the draw.

The advancement fee is taking the urine though... id be onto them about that.
Flodd2 h, 58 m ago

I shop a fair bit at AE... ive been stung for customs once out if about …I shop a fair bit at AE... ive been stung for customs once out if about half a dozen orders so it looks like luck of the draw.The advancement fee is taking the urine though... id be onto them about that.



there is a lot of processing involved submitting reports and payment to customs, it doesnt just do itself sadly someone has to pay for it and the delivery company is not going to do it for fun.

ksingh113 h, 36 m ago

If I knew these charges , I would not have ordered. On top of FedEx asked …If I knew these charges , I would not have ordered. On top of FedEx asked me charges upfront , I would have rather sent it back.



experience is a great thing, but some people simply dont know you have to pay fees for importing things into another country, you could try emailing customer service and tell them how you feel and how its not really brought to your attention they might offer some sort of refund but they dont have to. FedEx will want the money up front, thats how any of the companies do this, Post Office etc all want to be paid as they have provided a service.
eslick2 h, 20 m ago

there is a lot of processing involved submitting reports and payment to …there is a lot of processing involved submitting reports and payment to customs, it doesnt just do itself sadly someone has to pay for it and the delivery company is not going to do it for fun.experience is a great thing, but some people simply dont know you have to pay fees for importing things into another country, you could try emailing customer service and tell them how you feel and how its not really brought to your attention they might offer some sort of refund but they dont have to. FedEx will want the money up front, thats how any of the companies do this, Post Office etc all want to be paid as they have provided a service.


i agree. im not debating the customs fee byt charging an 'advancement fee' without giving you the alternative to pay upfront is a little rough...
Flodd50 m ago

i agree. im not debating the customs fee byt charging an 'advancement fee' …i agree. im not debating the customs fee byt charging an 'advancement fee' without giving you the alternative to pay upfront is a little rough...



why though, the fee is charged by the courier, they have to do the work, have to even in many cases pay the fee themselves so it has to be paid upfront. trying to claim that back after goods have been delivered would be near enough impossible.
Perhaps the OP shouldn't dabble with internet shopping if he doesn't know much about it.
eslick32 m ago

why though, the fee is charged by the courier, they have to do the work, …why though, the fee is charged by the courier, they have to do the work, have to even in many cases pay the fee themselves so it has to be paid upfront. trying to claim that back after goods have been delivered would be near enough impossible.


because the op wasnt given the opportunity to pay it up front... not sure of you're just trolling me at this point...
Flodd17 m ago

because the op wasnt given the opportunity to pay it up front... not sure …because the op wasnt given the opportunity to pay it up front... not sure of you're just trolling me at this point...



not trolling just trying to understand your logic as it didnt make sense, not everyone is tolling might be nice to think people are trying to understand first rather than hit the troll button especially when I have tried to advice the Op as well.

Though some companies do allow this, Amazon tell you up front, and some do factor it into the price or flag up a message, most dont and its up to you to determine if fees are charged which is always in the T&Cs as they are in the small print on AE and if people read them they would see but as we all know just look at the PPI fisaco many just click agreed and move on therefore not even aware there could be extra fees unless as the OP will know now not to buy outside of the EU unless its less than £15.
Edited by: "eslick" 30th May
Mechtup17 h, 28 m ago

So you would prefer items outside the EU not to be checked? Great way of …So you would prefer items outside the EU not to be checked? Great way of bringing illegal stuff in then!


You make it sound like everything actually gets checked. I call bs
MadeDixonsCry22 m ago

You make it sound like everything actually gets checked. I call bs


It’s random chance, but a lot of stuff does get checked. Can’t ever be too careful
Mechtup16 m ago

It’s random chance, but a lot of stuff does get checked. Can’t ever be too …It’s random chance, but a lot of stuff does get checked. Can’t ever be too careful


If our safety is of concern to the government then EVERYTHING should be checked.
MadeDixonsCry2 h, 9 m ago

If our safety is of concern to the government then EVERYTHING should be …If our safety is of concern to the government then EVERYTHING should be checked.


Well I don’t work in customs but I’m guessing everything is at least xrayed
Mechtup55 m ago

Well I don’t work in customs but I’m guessing everything is at least xrayed


Knackers... I’ve just ordered a box of dildos from China...
I wouldn't want to do this more than once but FedEx sent me a bill for clearing customs before. I emailed them back saying thanks but I never asked you to do that so I'm not paying. It was cancelled.
Pandamansays8 h, 20 m ago

Perhaps the OP shouldn't dabble with internet shopping if he doesn't know …Perhaps the OP shouldn't dabble with internet shopping if he doesn't know much about it.


Or perhaps foreign sellers and courier services can be more transparent showing the taxes and handling charges upfront. I can agree about taxes that it was in their fine printed T&Cs somewhere. But extra handling charges by FedEx were never ever mentioned or something I signed up for.
Post a comment
Avatar
@
    Text

    Top Discussions