And we think some UK merchants are dodgy...

1 reply
Found 3rd Mar 2007
I saw a reference to this article today about major US retailer Best Buy. They've been taken to court regarding a "secret" internal copy of their website that they were using to deny customers a price match etc. So if you saw the price on the web and came into the store they would go to the computer and show you this website which had a higher prices and say you were wrong or the price had changed (even though it hadn't on the real site)!!

courant.com/new…cal

Under pressure from state investigators, Best Buy is now confirming my reporting that its stores have a secret intranet site that has been used to block some consumers from getting cheaper prices advertised on BestBuy.com.

Company spokesman Justin Barber, who in early February denied the existence of the internal website that could be accessed only by employees, says his company is "cooperating fully" with the state attorney general's investigation.

Barber insists that the company never intended to mislead customers.

State Attorney General Richard Blumenthal ordered the investigation into Best Buy's practices on Feb. 9 after my column disclosed the website and showed how employees at two Connecticut stores used it to deny customers a $150 discount on a computer advertised on BestBuy.com.

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2 Comments

haha
cheeky
But doesn't surprise me

If anyone has seen the Walmart documentry: The High Cost of Low Price

You'll see and realise management, especially in America are taught and rewarded for lieing, cheating, decieving whomever need be to keep costs well below the national average to keep the walmart family and stockholders happy, Walmart employees earning below minimum wage and low enuff to claim benefits, insane.

Wow! Some companies will go to any length to get one over on the customer wont they
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