Expired

Ann Summers... No refunds???

29 replies
Found 22nd Jul 2009
is that allowed?

on a non faulty item.

29 Comments

Anyone for a 'refurbed' sex toy or grundies? :whistling:

oh no...........used only once........................

what item is it......?

not on vibes ;-)

Original Poster

bassman_uk;5822855

Anyone for a 'refurbed' sex toy or grundies? :whistling:



lol.

My friend had a party last week, her mate bought a bra set but said it looks inferior to the photo in the magazine. Wants a refund but is being refused. Surely that's not allowed?

panties cant be refunded due to hygene reasons.

wulshaz;5822893

panties cant be refunded due to hygene reasons.



+1....most stores won't accept 'personal' wear back, like swimwear and underwear due to the nature of them unfortunately.

Original Poster

wulshaz;5822893

panties cant be refunded due to hygene reasons.



Even if they haven't been tried on? All tags are still attached, she just said in the photo in the magazine the set looked nicer?

Original Poster

So what would happen if the item was faulty? Could they still refuse then?

ChipSticks;5822883

lol.My friend had a party last week, her mate bought a bra set but said … lol.My friend had a party last week, her mate bought a bra set but said it looks inferior to the photo in the magazine. Wants a refund but is being refused. Surely that's not allowed?



I used to work for Ann Summers....

We were always told that refunds couldn't be given as the host of the party has already been given their 10%...

You can take the item back to the shop for a Gift Voucher or an Exchange though.

I think it just depends on the rep who did your party to be honest on how they handle things.

no
even primark dont accept returns on things like that
i would be more comfortable knowing someone hasnt touched my undies before i have
its just safer for evveryone

ChipSticks;5822920

So what would happen if the item was faulty? Could they still refuse then?



if its faulty then they have to refund it

i know thats what i was told bra can be exchanged but not the bottoms even if they still have the plastic thing over them unfortunately, but maybe you should complain higher as that was my fault buying something out the book and when it came through it looked totally different :-(

ChipSticks;5822920

So what would happen if the item was faulty? Could they still refuse then?



If it was faulty then yes a refund should be given - but a store doesn't have to take things back if a buyer changes their mind, they just do it and we have come to expect it.

wulshaz;5822938

i know thats what i was told bra can be exchanged but not the bottoms … i know thats what i was told bra can be exchanged but not the bottoms even if they still have the plastic thing over them unfortunately, but maybe you should complain higher as that was my fault buying something out the book and when it came through it looked totally different :-(



I have to say that we need pics as evidence :whistling:

Original Poster

bhara;5822926

noeven primark dont accept returns on things like thati would be more … noeven primark dont accept returns on things like thati would be more comfortable knowing someone hasnt touched my undies before i haveits just safer for evveryone



Agree, but what's to say someone hasn't tried on your bra before you buy it?

yep exactly and like everything else new i normally wash it first!

ChipSticks;5822948

Agree, but what's to say someone hasn't tried on your bra before you buy … Agree, but what's to say someone hasn't tried on your bra before you buy it?



yh youve got a point there
but rather it have been tried on the store then taken home and what no
atleast this way you know its likely to be a safer bet

Parties have different rules(apparently!) to the stores...why not ask your friend to contact the rep again & ask to speak to her manager? If she's not willing to give details ring the Ann Summers Customer Care line on 01883 629629

Original Poster

xsazzyjayx;5823027

Parties have different rules(apparently!) to the stores...why not ask … Parties have different rules(apparently!) to the stores...why not ask your friend to contact the rep again & ask to speak to her manager? If she's not willing to give details ring the Ann Summers Customer Care line on 01883 629629



The rep is being really unhelpful, just keeps saying no refunds.

Thanks for the number

cause there dildo's!!

adam09wyatt;5823081

cause there dildo's!!



they're :roll: sheesh............................. lol

ChipSticks;5823080

The rep is being really unhelpful, just keeps saying no refunds.Thanks … The rep is being really unhelpful, just keeps saying no refunds.Thanks for the number



Shame really as it's stopping her getting future custom!

Just go straight to the Head Office number then, if you have her name and where you are they should be able to trace her (check if she's put her ID on the order form).

If they spout the same as her (which I'm sure they won't) just make a complaint

Good luck

Banned

They don't need to offer a refund because the person changed their mind - nowhere does

Original Poster

dimebars;5823367

They don't need to offer a refund because the person changed their mind - … They don't need to offer a refund because the person changed their mind - nowhere does



Not quite how it happened.

The rep bought a book with her and she ordered it out of there but on receipt of the items found them to be inferior to the photo in the book. She hasn't just changed her mind.

Banned

ChipSticks;5823480

Not quite how it happened.The rep bought a book with her and she ordered … Not quite how it happened.The rep bought a book with her and she ordered it out of there but on receipt of the items found them to be inferior to the photo in the book. She hasn't just changed her mind.



Inferior in her eyes

Fact is they are not faulty so no refund has to be offered

Original Poster

dimebars;5823525

Inferior in her eyesFact is they are not faulty so no refund has to be … Inferior in her eyesFact is they are not faulty so no refund has to be offered



Oh right, so it's ok for company's to sell items that look beautiful in their catalogue, when actually they are quite average?

I'm sure if you bought something from a catalogue that looked different once received you wouldn't be best pleased. You certainly wouldn't have the "tough s**t" attitude you have now. lol

I've told her to go to trading standards. :-D

Banned

ChipSticks;5823928

Oh right, so it's ok for company's to sell items that look beautiful in … Oh right, so it's ok for company's to sell items that look beautiful in their catalogue, when actually they are quite average? I'm sure if you bought something from a catalogue that looked different once received you wouldn't be best pleased. You certainly wouldn't have the "tough s**t" attitude you have now. lolI've told her to go to trading standards. :-D



The fact of the matter is that Ann Summers will argue that the product despatched matches that of the catalogue and that no refund is warranted as the item is not faulty.

Not sure about distance selling regs

ChipSticks - as long as the items are still in their bags, your friend can take them back for an Exchange or Gift Voucher as long as she has the part of the order form (I hope the rep gave you one as it's classed as your receipt)....If she didn't I'd still give it a go anyway and take them back

Banned

choc1969;5822870

what item is it......?not on vibes ;-)


leave me out of this
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