Annoyance at Zavvi regarding e vouchers

I was one of the lucky ones that won a £10 gift voucher on the HUKD forums a while back (Thanks HUKD )

I had placed an order for perfume recently which was £16.95 from Zavvi then used my e voucher so was only going to cost me £6.95.

After I placed the order I had a look at the delivery date it would be sent, was way too late for me to give it as a Xmas gift before Xmas day, it stated it would take up to 7 days to deliver, so I canceled the order with the intention of picking another gift which I was in no rush for.

I went to reuse my e voucher but according to the Zavvi website it says my e voucher was not valid, kinda peeved off as this should have been redeemed back to me.

Has anybody had problems with this also?

11 Comments

Banned

i have had the same problem with a tesco entertainment e voucher and never did get it sorted it totally peed me off

Original Poster

cloughmillsjoe;7281822

i have had the same problem with a tesco entertainment e voucher and … i have had the same problem with a tesco entertainment e voucher and never did get it sorted it totally peed me off



Sorry to hear that, have you done all that you could do to try to sort out?, letter of complaint to head office even?, I will email Zavvi today as I won't let this one go.

I placed an order on the 18th and they sent me an email saying it wouldn't be despatched in time for xmas, heres a 10% voucher for your next order. I don't mind as it was for something i'm not in any rush to get.

I had the same problem... Won a £5.00 voucher of HUKD, redeemed it but then cancelled the order due to finding the item cheaper elsewhere... Attempted to order something else using the same code - said it was invalid?!

However, I emailed them with all the details and they said as an act of goodwill, they reinstated the voucher and I managed to use it successfully. Have you tried emailing them??? Although they do take a while to get back to you!!!

Original Poster

Pr3cious18;7282279

I had the same problem... Won a £5.00 voucher of HUKD, redeemed it but … I had the same problem... Won a £5.00 voucher of HUKD, redeemed it but then cancelled the order due to finding the item cheaper elsewhere... Attempted to order something else using the same code - said it was invalid?!However, I emailed them with all the details and they said as an act of goodwill, they reinstated the voucher and I managed to use it successfully. Have you tried emailing them??? Although they do take a while to get back to you!!!



Thanks I have emailed them

My order just got cancelled. Theres a surprise. ****ing useless company whether they' want to call themselves Virgin Megastore or Zavvi, still the same **** service :roll:

Shengis;7302847

My order just got cancelled. Theres a surprise. ****ing useless company … My order just got cancelled. Theres a surprise. ****ing useless company whether they' want to call themselves Virgin Megastore or Zavvi, still the same **** service :roll:



Chavvi Zavvi as they are known

Alfonse;7302887

Chavvi Zavvi as they are known



That's not what I call them :lol:

Banned

have you tried emailing/phoning them explaining the situation.....you have used the voucher even tho you cancelled the order........i dont think any retailer has a system in place where they generate another voucher and send it out to you automatically......this is the kind of situation you need to speak to someone about

Shengis;7303058

That's not what I call them :lol:



lol goes along with Sleazy Jet

GerryG;7282759

Thanks I have emailed them



So anyway, what was the result? They claim to reply within 2 days so I reckon you're due :lol:
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