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    Another Dialaphone related question regarding insurance and gadget helpline

    Hi I received my new mobile today cancelled the insurance (will also send out a letter to insurance company)

    however I have read some horror stories cancelling the gadget helpline
    theres no reference number for me to cancel do they send this out (read alot of people stating they were never sent a ref number which tied them into a contract with the gadget helpline)

    again i like to put everything in writing so will send out a letter but can i do this without a ref number ?

    anyone had experience cancelling the insurance and gadget helpline

    7 Comments

    I try to always email companies
    it is always easy to prove, hopefully you get a response also you know if they opened your email if you use outlook

    yeah the trick is to have as many customers stuck on tech or insurance contracts
    the scammers

    i cancelled by replying to the welcome email they sent me, a few days later i received a confirmation of cancellation in the post.

    Original Poster

    effingandjeffing

    I try to always email companiesit is always easy to prove, hopefully you … I try to always email companiesit is always easy to prove, hopefully you get a response also you know if they opened your email if you use outlookyeah the trick is to have as many customers stuck on tech or insurance contractsthe scammers



    thanks mate i normally go direct through the companies such as orange 02 etc but went through dialaphone what a hassle!!!

    yeah i'm gonna email, send letters( recorded) and make phone calls and hopefully get it all cancelled

    Original Poster

    mattbisme

    i cancelled by replying to the welcome email they sent me, a few days … i cancelled by replying to the welcome email they sent me, a few days later i received a confirmation of cancellation in the post.



    is that the gadget one that emailed you mate ??? how long did it take for them to email you from getting the handset??
    Edited by: "shedboy66" 24th Sep 2010

    i got a contract with mobiles.co.uk and they do the same thing a month free and then you have to cancel etc but its on the website or in the info they send u that you just have to cancel the direct debits and that cancels it.

    shedboy66

    is that the gadget one that emailed you mate ??? how long did it take for … is that the gadget one that emailed you mate ??? how long did it take for them to email you from getting the handset??



    I had the dispatch email on July 23rd and Gadget Helpline on July 26th.

    Looking back i emailed vip@tmti.net with a copy of my welcome email asking to cancel.

    You can also cancel online if you have any info. go to : secure.tmti.net/vip/

    Original Poster

    thanks mate cancelled the email and sent them a letter to cancel recorded delivery
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