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    Any idea on Woolworths returns?

    I know Woolies are not giving any refunds, but does anyone know if they are exchanging?

    16 Comments

    Probably. They have to dont they???

    No longer issue refunds, but you can exchange for goods instore to a similar value if you have the receipt.

    better be quick tho, all stores will be shut on jan 5th 09

    yep you can exchange :thumbsup: i bought a lamp that didn't work & exchanged it for birthday cards for my hubby from me & the boys today :lol:

    deathtrap3000;3791442

    Probably. They have to dont they???



    yeah they will offer exchanges

    They have to refund cash if the item is faulty or not as described when they sold it to you. In order to get a full cash refund you would have to have the receipt tho otherwise they will only offer store credit...

    If its simply a case of you dont like the item or have seen it cheaper elsewhere then they are under no legal obligation to give you a cash refund.

    Given that the stores will close in the next few weeks, you'd better be quick! :thumbsup:

    StevenA2000_uk;3791504

    They have to refund cash if the item is faulty or not as described when … They have to refund cash if the item is faulty or not as described when they sold it to you. In order to get a full cash refund you would have to have the receipt tho otherwise they will only offer store credit...If its simply a case of you dont like the item or have seen it cheaper elsewhere then they are under no legal obligation to give you a cash refund.Given that the stores will close in the next few weeks, you'd better be quick! :thumbsup:


    they have a sign up at the tills saying no refunds... i had a faulty item but couln't get a refund - only an exchange. i know they are supposed to if items are faulty but the administrators won't allow it i don't think :-(

    cards are the only decent thing to purchase from there!

    magicbeans;3791630

    cards are the only decent thing to purchase from there!


    :lol: the only things in there that are 50% off :whistling:

    cheerleader;3791595

    they have a sign up at the tills saying no refunds... i had a faulty item … they have a sign up at the tills saying no refunds... i had a faulty item but couln't get a refund - only an exchange. i know they are supposed to if items are faulty but the administrators won't allow it i don't think :-(



    If the fault wasnt stated at the time of purchase then it doesnt matter what the administrators or sign says. Legally under the Sale of Goods Act by law they must refund you. I would have queried that with the manager stating this. :thumbsup:

    Hi the advice given by the Citizens Advice is:

    Unsatisfactory goods or services
    If the company is in administration and goods or services are faulty, the administrator may arrange for the fault to be put right, for example, have the goods repaired or the work remedied or completed. You should contact the administrator to see if this is possible, but cannot insist. If the administrator refuses, you will find it difficult to enforce your rights, as there are unlikely to be sufficient assets to pay compensation. If the company has been sold as a going concern, you will have to negotiate with the new owner, who will take over the company's assets but not its liabilities. You cannot enforce a guarantee or maintenance agreement but the new owner may agree to honour the guarantee or agreement if it appears beneficial to do so.

    So it doesn't look like they do have to make any refunds

    LOTTIEAPPLE;3793217

    Hi the advice given by the Citizens Advice is:Unsatisfactory goods or … Hi the advice given by the Citizens Advice is:Unsatisfactory goods or servicesIf the company is in administration and goods or services are faulty, the administrator may arrange for the fault to be put right, for example, have the goods repaired or the work remedied or completed. You should contact the administrator to see if this is possible, but cannot insist. If the administrator refuses, you will find it difficult to enforce your rights, as there are unlikely to be sufficient assets to pay compensation. If the company has been sold as a going concern, you will have to negotiate with the new owner, who will take over the company's assets but not its liabilities. You cannot enforce a guarantee or maintenance agreement but the new owner may agree to honour the guarantee or agreement if it appears beneficial to do so.So it doesn't look like they do have to make any refunds



    I'd agree up to a certain point (basically if you start writing to administrators and all that nonsense then time permitting it will not be possible and be unrealistic to remedy via those routes, but nothing to say that the legal aspect is set aside solely on the basis of administration.

    Standing in the shop kicking up a fuss at the til would have more of an effect on getting a remedy for the situation. :thumbsup:

    StevenA2000_uk;3794378

    I'd agree up to a certain point (basically if you start writing to … I'd agree up to a certain point (basically if you start writing to administrators and all that nonsense then time permitting it will not be possible and be unrealistic to remedy via those routes, but nothing to say that the legal aspect is set aside solely on the basis of administration. Standing in the shop kicking up a fuss at the til would have more of an effect on getting a remedy for the situation. :thumbsup:



    Which is just want the staff there want at this time isn't it

    For the sake of a few quid, just get an exchange. Despite what people say, Woolies still has hundreds of different items to choose from.

    xcookx;3794717

    Which is just want the staff there want at this time isn't it :|For the … Which is just want the staff there want at this time isn't it :|For the sake of a few quid, just get an exchange. Despite what people say, Woolies still has hundreds of different items to choose from.



    I'm sure the OP didnt buy the item for the sake of the staff....so why would your statement regarding them be relevant. The OP asked about a refund, not sympathy for the staff. But I see understand the point you were trying to make. :thumbsup:

    StevenA2000_uk;3794804

    I'm sure the OP didnt buy the item for the sake of the staff....so why … I'm sure the OP didnt buy the item for the sake of the staff....so why would your statement regarding them be relevant. The OP asked about a refund, not sympathy for the staff. But I see understand the point you were trying to make. :thumbsup:



    And where is your post about kicking up a fuss relevant to the OP?

    xcookx;3794861

    And where is your post about kicking up a fuss relevant to the OP?



    Would have thought that was obvious. Anyhoo, we've both made our points, move on. i dont see any need to spoil the OPs thread.
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