Any know anything about electric wheelchairs and getting parts / repairs done

A couple of questions for any electric wheelchair users or maybe even mobility specialist / technicians

Short overview.

My mother has had a severe stroke which means she must go into a nursing home.

She would greatly benefit from and electric wheelchair but does not qualify for any NHS support. They say she can do with a manual one.

She does not have the money (£2000 upwards) to buy new because she will have to fund the nursing home in the short term from capital whilst her house is sold and pay lots of other costs.

So I got her a second hand one locally but it has subsequently developed a fault with what I suspect to be the remote controller / joystick panel.

Now I have gone down the following routes for tech support (I am a mechanical engineer)

Manufacturer (Invacare) for tech help They do not deal with the public. Awaiting a response about their local dealer.

Manufacturer of the control system (Dynamic) they do not deal ith the public.

Tried some local mobility dealers they do not do repairs but will sell me a new one!

So my question is what do you do if you have a fault with an electric wheelchair? İs there a source of reconditioned / second hand spares?

In fact I cannot even find UK based Internet forums / newsgroups that focus on such subjects!

So is this really such a closed market that the only real choice is to pay over the top new prices, or is there some secret route into this market?

I have never come across a situation where I cannot get support / help locally and/or over the Internet, but everyone I have spoken to either will not help or cannot help.

Any ideas / suggestions / advice greatfully received

EliTom

14 Comments

Try taking it to your local hospital Medical Physics Dept, (clinical engineering dept ) they might help, they should have a workshop there and depending on who you see they might help - good luck

Thats what i was going to say. I think that is your best chance.
To be honest, if your mum had no money she would get everything going.
If your mums father or husband were in the forces, it might be worth contacting them for help.
your mums social worker should be able to give you advice.
Iwish you and your mum luck in the maze of facilities for the disabled, it's a nightmare!

There is a mobility shop in Swindon where a young woman regularly repairs this kind of thing. Think its called Swindon mobility and has branches in swindon and chippenham. She is always helpful and maybe able to help.

It will be in the phonebook!

Hope it helps

Original Poster

sophie***;1675471

Thats what i was going to say. I think that is your best chance. To be … Thats what i was going to say. I think that is your best chance. To be honest, if your mum had no money she would get everything going. If your mums father or husband were in the forces, it might be worth contacting them for help.your mums social worker should be able to give you advice.Iwish you and your mum luck in the maze of facilities for the disabled, it's a nightmare!



She is currently in hospital in Birmingham and I have spoken to them also. They want to check the chair over before she can use it, but cannot or will not offer any help to get it going! I guess liability claims come in here.

Yes in theory she could afford a new one, but most of her money is tied up in the house and saving, and also my Dad has to live as well. We are fighting a case with the NHS as well over funding which is draining capital as well and they want to preserve as much capital as possible to give them an income to pay for care. If you see what I mean.

thanks for the answers anyway

EliTom

Original Poster

antznest1;1675543

There is a mobility shop in Swindon where a young woman regularly repairs … There is a mobility shop in Swindon where a young woman regularly repairs this kind of thing. Think its called Swindon mobility and has branches in swindon and chippenham. She is always helpful and maybe able to help. It will be in the phonebook!Hope it helps



thanks I will try and get a number from yell.co.uk

EliTom

Original Poster

antznest1;1675543

There is a mobility shop in Swindon where a young woman regularly repairs … There is a mobility shop in Swindon where a young woman regularly repairs this kind of thing. Think its called Swindon mobility and has branches in swindon and chippenham. She is always helpful and maybe able to help. It will be in the phonebook!Hope it helps



is this them

Swindon Mobility Centre

125, Rodbourne Rd, Swindon, Wiltshire SN2 2AX
Tel: 01793 423484

EliTom

Keepable in merryhell do repaires there is also a electric wheelchaire dealer called C F Hewerdine in egham surrey hope this helps

i have my daughters electric wheelchair repaired/service by clark and partners(i think they are based in leicester,derby and sheffield but repair nationwide)

not sure if they repair second hand wheelchairs tho as i bought hers from clarks and partners.

i know what you mean about the cost of these as my daughters cost us £5400 but we included 3 years insurance/servicing/warranty as well(could have bought a decent car for this but was well worth it when you see how much independance she is gaining from it)

Her wheelchair is also made by invacare and when she had a problem with her controls the technitian had to plug his laptop into the control/joystick unit and reprogramme it which only took a few mins to do.

if you are thinking of insurance for the wheelchair try [url]www.chartwellinsurance.co.uk[/url] who i find to be very cheap,they also are very cheap to insure wheelchair accessible vehicles if anyone has one

hope you get it sorted soon

cheers
scooby

Original Poster

chuf;1675840

Keepable in merryhell do repaires there is also a electric wheelchaire … Keepable in merryhell do repaires there is also a electric wheelchaire dealer called C F Hewerdine in egham surrey hope this helps



Thanks I will try Keepable at the weekend - just off tio Germany on business for the rest of the week

EliTom

Don't know how old your Mum is but Age Concern should be able to point you in the right direction on a local basis I would have thought.

Concerned about what you said re funding nursing home. If there is a partner still living in the house, no equity in the house can be touched, even if it is jointly owned. It is a complex area , you might need to get more detailed advice via Age Concern etc. I know it's not what you aksed but we have just been thorough the mill with this funding game. Won in the end after a bit of effort

Original Poster

iglimpse;1681181

Concerned about what you said re funding nursing home. If there is a … Concerned about what you said re funding nursing home. If there is a partner still living in the house, no equity in the house can be touched, even if it is jointly owned. It is a complex area , you might need to get more detailed advice via Age Concern etc. I know it's not what you aksed but we have just been thorough the mill with this funding game. Won in the end after a bit of effort



Yes whta you say is technical correct, but in our case the house must be sold for other resaons.

We have loads of info from Age Concern and alos from a legal advisor, but it is still a minefiels to get through.

Can I PM you, maybe you have some tipe, but do not ant to discuss specfics here/

EliTom

Yes OK to PM

Original Poster

iglimpse;1685551

Yes OK to PM



cheers - PM tomorrow I'm tired right now, just got home from a business trip and almost falling asleep
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