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    Any1 who did the vertbaudet offer - read

    Thought i'd share this incase anyone else gets charged after taking this offer.
    I took advantage of the recent (or current?) £8.00 off and free postage offer at Vertbaudet - about 15 orders in all through a couple of email addresses. Anyway, as soon as you order you get a confirmation email which showed the total due including discounts - a matter of pence for most of the orders. Today, a week later, I finally got emails telling me that a couple of my orders were being dispatched. But along with that I had 1 saying that they had taken £12 off my card for 1 of the orders.
    Anyway, not being inclined to pay, I phoned them - using this freephone number (thanks to say no to 0870) 0500 012345. After being passed to customer services, querying the charge and telling them that I had email confirmation showing the amount due to be something like 40p, she apologized unreservedly and refunded the money to my card.
    :giggle:

    10 Comments

    Hope this bargain doesn't come back to bite me!!! I ordered loads of stuff with the £8.00 discount and have had things delivered with the despatch note inside the parcel quoting 49p, £1.99, etc. Here's hoping my statement doesn't come in March with a whopping great total!!!:whistling:

    What's on the dispach note is what you will be charged ;)... i have had around 10 deliveries now and has always been whats on the note.

    caz

    Can you order this stuff with one account/email add or do you do it under different variations? Is it best for me to pay by card then and there or to set up a credit account with them? i.e. which will attract less attention?

    Thanks caz, for putting my mind at rest!!!



    bluep,

    I have only one customer number and i pay by credit account. It showed the discounts at that end just before i clicked on "place order" Will let you know of my final bill though!!!

    I've already posted this on another thread but, still, I got this letter today from the investigations dept at Vertbaudet

    I am writing with regards to recent orders you have placed with Vertbaudet.
    Before we are able to process any further orders on this account we require you to contact us on 08700 535553. Please call this number as soon as possible.

    I've ordered about 4/5 items abd recieved 3. Looks like they're clamping down on overuse of these codes!!!

    Only ordered once from verdabaudet (recently) the invoice said £0 so am assuming I wont be charged in the future

    Mine all appeared to go through but they have been charged to my account. I emailed them to query and this was the answer:-

    Dear Miss Wilson
    Thank you for your email.
    On checking our records the order code used have not been issued to you by
    verbaudet, therefore we have removed the discounts except for 2 items, this
    adjustment will show on your statement.
    To enable us to investigate further please advise where the orders were
    obtained from, as only offers received in your name maybe used and are non
    transferable, as per our terms and conditions.
    Kind regards
    Jean Hunter

    any body else have this? .... any ideas??

    :giggle: woops:w00t:

    will La redoute and Empire stores follow do you think:w00t:

    marshallka

    will La redoute and Empire stores follow do you think:w00t:



    :cry: Hope not! La Redoute are providing me with a full wardrobe for my niece at the moment only order one thing at a time, but even that way I have got a lot of stuff. They have already changed it to one code per order (meaning you dont get discount and gift, only one or the other) but dont mind that
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