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Anybody know H samuels refund policy for items bought instore?

13
Found 31st Jul 2013
Bought my son a nice silver childs bangle, but he doesn't like to keep it on.

Long story short, we want to take it back, but the receipt and website have absolutely no information regarding refund information.

Anybody have any info at all? i've checked the website etc.

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http://www.hsamuel.co.uk/webstore/static/customerservice/returns.do

this is only info i can find online why dont you speak to shop you bought it from and see what they advise??
or maybe keep it in a keepsake box for when your littleone older?

Original Poster

mamaoftwo

http://www.hsamuel.co.uk/webstore/static/customerservice/returns.dothis … http://www.hsamuel.co.uk/webstore/static/customerservice/returns.dothis is only info i can find online why dont you speak to shop you bought it from and see what they advise??or maybe keep it in a keepsake box for when your littleone older?



Yeah I checked the website, no info about instore purchases. I was going to keep it but its really a waste if he's not going to wear it. We bought it in Poole on a day out there, there is one in Southampton where I live but not going to have time to get there for a few days

i think they are lovely to be kept in a keepsake box for when they older and they can pass down to the children X)

Read a thread on a consumer forum about a lad talking about their 30 day cooling off period. So it seems to apply to in store and online.

i read something on the online purchase and a 30 day cooling off period but not sure this will mean if it been worn? ring your nearest store and speak with the manager for some advice.

Original Poster

mamaoftwo

i read something on the online purchase and a 30 day cooling off period … i read something on the online purchase and a 30 day cooling off period but not sure this will mean if it been worn? ring your nearest store and speak with the manager for some advice.



I don't know how they can tell if its been worn or not. We tried it in the shop anyway.

There's a stipulation about original packaging, condition etc

Original Poster

moob

There's a stipulation about original packaging, condition etc



Yeah thats fine as we literally have everything it came with, its still sitting in its bag as well

I don't think you'll have a problem.

Original Poster

I managed to go in, no quibbles and got a refund. Although they made sure a promotional voucher I was given for future purchases was also there before getting a refund

least you got sorted thats main thing.

I think you have 30 days to take it back but it must be in perfect condition. That's what I was told. Hope this helps

I think the thirty days may be up by now!
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