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    Anyone care to change some one elses BT account options?

    In Frustration with BT, spending over an hour trying to report what I think is a problem with their webpage,and getting no-where.
    The final insult being the BT "technical chap" giving me a madeup/fake reference number....
    Well here goes.
    Anyone feel free to confirm this? Is this Normal??

    Steps required:
    1) Go to google
    2) type BT.com
    3) select "Your Account" from the results window
    4) Click on "Change your plan" or "Change /add calling features"
    5) Again Click on "Change your plan" or "Change /add calling Feaures" on the next page
    6)Enter your Phone Number - OH did you enter some one elses By Mistake ??? LOL
    7) enter postcode, if you nt know it BT will even help you out with that :-)
    Dont forget their unbreakable security check tick box "I Confirm I am the Account Holder"
    9) now you're able to make changes to someone elses account. Order services they certainly did not request.

    Does this sound correct to any of you fine readers?
    I Dont think so. Surely this in breach of some UK data protection Law?
    I Tried contacting Ofcom but they're closed tll 8.30 am 2moro

    OK Rant over

    Interested to see your comments

    35 Comments

    surely that cant be right as some one else could change your plan resulting in you being charged more.

    Original Poster

    Exactly! It SHOULD NOT be possible!
    But go ahead and try it for yourself.

    Ooooh, another way to irritate the neighbours...

    what happens if you actually select one and click continue, are thier no other checks i.e register a account online, don't want to try it as i only know my own tel number and don't want to add something new.

    SuperEd

    tried family numbers and can change calling plans..wtf!
    Edited by: "goonertillidie" 10th Nov 2010

    Original Poster

    I tried my level best to explain to BT there was a problem, Passed from dpartment to department person to person.
    I asked for someone from BT to call me back as I've already spent well over an hour on the phone to them
    They agree, and tell me they're going to give me aref number...
    so I write it down as he says. Two , Zero, One, Zero,one,one,one,one zero
    thats it.
    The reference he tried to fob me off with was nothing more than todays Date!
    That realy pi**ed me off. they were just not taking me seriously. Eventaully I forced a genuine reference number out of him.
    Just shocking. They dont give a damn.
    WTF indeed

    simbachips

    I tried my level best to explain to BT there was a problem, Passed from … I tried my level best to explain to BT there was a problem, Passed from dpartment to department person to person.I asked for someone from BT to call me back as I've already spent well over an hour on the phone to themThey agree, and tell me they're going to give me aref number...so I write it down as he says. Two , Zero, One, Zero,one,one,one,one zerothats it.The reference he tried to fob me off with was nothing more than todays Date!That realy pi**ed me off. they were just not taking me seriously. Eventaully I forced a genuine reference number out of him.Just shocking. They dont give a damn. WTF indeed



    Have you successfully changed or added a plan with entering ONLY the telephone number and postcode ?

    Original Poster

    ErrorOperator

    Have you successfully changed or added a plan with entering ONLY the … Have you successfully changed or added a plan with entering ONLY the telephone number and postcode ?



    Yes, as a (accidental) test. Intentionally changing someone elses account with out their explicit permission
    would be illegal. Although BT seem to facilitate this illegal action
    Edited by: "simbachips" 10th Nov 2010

    My daughters ex-boyfriend took out a new contract in HER name after they had split up and when she complained she was told there was nothing she could do about it!

    we got bt internet & phone only had it 1 month & it was like hell, when ever we rang we would wait a minimum of half hr for the call to be answered but more often that not well into an hr, then when finally through passed to numerous "advisor's" who so called would be able to help us with our problem, yeh right!, in the end we left them because we was miss sold the package! but we got to keep all the equipment, box,phone etc they didn't take it back, so i guess that makes up for all the headaches they put us through (wonder how much i could sell it for) (_;) never ever again will i go back to BT worst customer services ever!

    simbachips

    Exactly! It SHOULD NOT be possible! But go ahead and try it for yourself.


    You should get onto watchdog about this, seriously
    try this;
    consumer direct 08454 04 05 06 - from 0800 – 1830 Monday to Friday, and 0900
    consumerdirect.gov.uk/abo…lp/
    Edited by: "sameena1" 10th Nov 2010

    Banned

    thats pretty rubbish

    this is disgusting. I just tried it with someone else's number and it is indeed accessible.

    Original Poster

    Just called Ofcom to lodge a complaint.
    they have advised me to contact the Information Commissioner's Office.
    I'm on the phone to them now.

    simbachips

    Just called Ofcom to lodge a complaint.they have advised me to contact … Just called Ofcom to lodge a complaint.they have advised me to contact the Information Commissioner's Office.I'm on the phone to them now.


    This is shocking...can not get over what you said,have not checked it,as I put nowt pass BT!!!
    Let us know how you get on!!

    Mr cool

    This is shocking...can not get over what you said,have not checked it,as … This is shocking...can not get over what you said,have not checked it,as I put nowt pass BT!!!Let us know how you get on!!



    +1

    Original Poster

    You have to submit a complaint via e-mail to casework@ico.gsi.gov.uk in order to lodge a complaint. Once that's been done they'll give me a formal reply. I'm at work at the moment so cant be spending any more time on this today. Perhaps someone who has verified what I've found can also contact the ICO? their phone number is 01625 545 745

    All credit to the OP for finding this and bringing it to the attention of others............BUT.............is it not a tad irresponsible to show the full details on how to change someone's account ??

    A lot of people could be affected by this in a very short time and potentially cause innocent people a lot of grief IMO ? (Checked and the OP's instructions DO work.)

    Reported for Mod's to reconsider, no offence to the OP.

    Banned

    well it doesn't work on next doors, but it works on mine....argh

    hottoshop

    All credit to the OP for finding this and bringing it to the attention of … All credit to the OP for finding this and bringing it to the attention of others............BUT.............is it not a tad irresponsible to show the full details on how to change someone's account ??A lot of people could be affected by this in a very short time and potentially cause innocent people a lot of grief IMO ? (Checked and the OP's instructions DO work.)Reported for Mod's to reconsider, no offence to the OP.



    To be honest if this is the only way BT will do anything about it then I don't see an issue with it. The OP has already advised he has been in contact with BT, what more can you do really..

    hottoshop

    All credit to the OP for finding this and bringing it to the attention of … All credit to the OP for finding this and bringing it to the attention of others............BUT.............is it not a tad irresponsible to show the full details on how to change someone's account ??A lot of people could be affected by this in a very short time and potentially cause innocent people a lot of grief IMO ? (Checked and the OP's instructions DO work.)Reported for Mod's to reconsider, no offence to the OP.



    They've plastered it all over Bitterwallet. X)

    I just showed dh how it works , if someone is a bit strapped for cash they wouldn't want their account changed to pay a year's rent up front @ £113

    Syzable

    They've plastered it all over Bitterwallet. X)



    Is it just me Sy ? What's your opinion cos I get all paranoid in these situations !


    Just read the B/W page and that's even more graphic. Ah well.....................
    Edited by: "hottoshop" 11th Nov 2010

    hottoshop

    Is it just me Sy ? What's your opinion cos I get all paranoid in these … Is it just me Sy ? What's your opinion cos I get all paranoid in these situations !Just read the B/W page and that's even more graphic. Ah well.....................



    I'm not too worried tbh. If anyone made changes to mine then BT would be footing the bill for it plus the more the word is spread then hopefully the quicker they close the loophole.

    They'll certainly be facing some fines and costs now i'd think.

    Banned

    This is funny. Ive just done my streer

    I'm not too worried tbh. If anyone made changes to mine then BT would be … I'm not too worried tbh. If anyone made changes to mine then BT would be footing the bill for it plus the more the word is spread then hopefully the quicker they close the loophole



    Still not plugged yet..............unflippinbelievable !

    Banned

    vibeone

    This is funny. Ive just done my streer



    I ordered one to have a new line fitted.

    This is going to cost BT millions and serves them right.

    Banned

    LOL. I just ordered 32 new lines to the same property down the road!!*


    *might be a lie.

    vibeone

    LOL. I just ordered 32 new lines to the same property down the … LOL. I just ordered 32 new lines to the same property down the road!!**might be a lie.



    http://profile.ak.fbcdn.net/hprofile-ak-snc4/hs642.snc3/27526_120698151300616_7939_n.jpg
    Brick has a tell when he lies.

    anything?

    please post if you get a reply from the data security office, or BT
    Edited by: "chalkysoil" 14th Nov 2010

    BT are a bunch of cowboys, when you take out BT line rental its compulsory you choose one of their call plans.
    But if you don't make any calls that BT can charge you for, the small print allows them to add a fine to your monthly line rental fees.
    In our case, all our calls are made through a Virgin call package (came free with virgin broadband), but we still have to pay BT line rental fees and also pay the monthly fine for not making any chargeable calls thru BT!!
    This has to be anti-competitive, and is effectively punishing people for choosing to make the calls thru another company.

    I hope BT gets whats coming to them!!!



    Edited by: "bigflump" 14th Nov 2010

    bigflump

    BT are a bunch of cowboys, when you take out BT line rental its … BT are a bunch of cowboys, when you take out BT line rental its compulsory you choose one of their call plans.But if you don't make any calls that BT can charge you for, the small print allows them to add a fine to your monthly line rental fees.In our case, all our calls are made through a Virgin call package (came free with virgin broadband), but we still have to pay BT line rental fees and also pay the monthly fine for not making any chargeable calls thru BT!!This has to be anti-competitive, and is effectively punishing people for choosing to make the calls thru another company.I hope BT gets whats coming to them!!!



    Flumpy , I don't get this ? Why aren't you buying your line rental direct form Virgin ?
    I maybe missing something ??

    Hi Hotto, looks like its me thats missed a trick, i thought line rental was only available thru BT because for rural areas that's the way its always been in the past.
    I never realised I could get line rental through Virgin instead.
    Thanks for the link, it will be good to get away from BT as im not happy with them at all... and their self renewing 12 month contracts are a sham !!

    Original Poster

    Well....
    Its been FOUR weeks. BT STILL havent plugged this little hole.
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