Anyone dealt with LG g4 warranty claim via Vodafone?

12 replies
Found 1st Oct 2016
The inevitable happened. The G4 I bought on a good deal in Vodafone in store is stuck on bootloop.
I have managed to recover pics and vids plus some contacts and now I will give it another try to just reset it and then claim warranty. For those wondering how I managed to partially use it to recover: zip it in a bag, leave it in the freezer without the backplate for an hour. Connect the cable and try to live it in the freezer, it should turn on and you have about 30 minutes to save your data.
there is another option , heating it with a hair dryer but I recommend the first.

Now...what do I do now? How do I claim warranty? contact vodafone? if so how? in store or chat, email? or contact Lg directly?
Will I get a new phone or they will repair it?

Maybe one last question, if I get a new phone, I feel like I won't want to keep it; and would sell and buy something else. What is a similar spec phone to be a successor of this one?

12 Comments

Have you rooted it etc,if not just take it back to your nearest vodafone store normally takes a week or 2 to get back dont guarantee on getting a courtesy phone though.Any other questions ask below

contacted lg directly. faffed around for ages but ended up getting a g5 around 8 weeks in total

Happened to my phone last week but I had purchased mine sim free. Contacted LG and they arranged for it to be dropped off in a locker. From reading what others have said on other forums I can expect to wait a couple of months which is pretty poor from LG.

eire og

contacted lg directly. faffed around for ages but ended up getting a g5 … contacted lg directly. faffed around for ages but ended up getting a g5 around 8 weeks in total


Did you get a G5 to replace the G4 directly from LG? Or was it from your network provider?
Thanks

Original Poster

right so it look I can go either way, would be interested to find out which on is the fastest way and better.
I'd love to get a new one, that way I can sell it and buy something else...LG really messed up with this one.
Eire og did LG give you the g5?

Original Poster

rugbymike

Happened to my phone last week but I had purchased mine sim free. … Happened to my phone last week but I had purchased mine sim free. Contacted LG and they arranged for it to be dropped off in a locker. From reading what others have said on other forums I can expect to wait a couple of months which is pretty poor from LG.


Thanks, mine was bought on payg but don't even use the Vodafone sim. what is a locker?

Ashan85

Thanks, mine was bought on payg but don't even use the Vodafone sim. what … Thanks, mine was bought on payg but don't even use the Vodafone sim. what is a locker?



​The locker was just a place at my local Morrisons that it was convenient to drop my phone off at to send back to LG. They are a company called Inpost.

I took mine into a vodafone store... they kept it for 2 weeks and sent it back repaired... unfortunately it was my old phone and not a new one...

Original Poster

Having read the vodafone forum about this issue I will try to contact LG directly. It looks like people had their repair refused because of dents in the case and corrosion which are normal for a 1 year old phone.
At least LG knows and released a statement about this motherboard fault. Fingers crossed! Thanks all!

Padley23

I took mine into a vodafone store... they kept it for 2 weeks and sent it … I took mine into a vodafone store... they kept it for 2 weeks and sent it back repaired... unfortunately it was my old phone and not a new one...


Did your ser no change

no it was fixed but I was expecting a new phone

I had mine from vodafone but I went through lg. I actually sent it off for repair but after a few weeks they told me they would give me a g5. it took an other few weeks after that
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