Anyone Dealt With MotorEasy used car warranty?

35
LocalFound 16th Feb 2017
Was looking to get another 3 years warranty on my
Golf R and saw MotorEasy advertised on AutoTrader. Has anyone dealt / heard any reviews about them? Cant find any reviews!
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Dentistry

I signed up to motoreasy in November. So glad I did! They just paid out … I signed up to motoreasy in November. So glad I did! They just paid out £1,175 for a new gearbox. Just had to share this with you all.



Signed up today to share the great news about this company? How you doing Raj keeping well?
35 Comments
AlfieW123

Was looking to get another 3 years warranty on myGolf R and saw … Was looking to get another 3 years warranty on myGolf R and saw MotorEasy advertised on AutoTrader. Has anyone dealt / heard any reviews about them? Cant find any reviews!

Had a few issues but after speaking with one of the head engineers and sorting things out all is good, worth having and keeping. I have plan b
TAIT1980

Had a few issues but after speaking with one of the head engineers and … Had a few issues but after speaking with one of the head engineers and sorting things out all is good, worth having and keeping. I have plan b



How much did you pay for yours? And have you made much use of it yet?

Mine came in at £970 for 3 years, not sure if it will be worth it
Signed up with MotorEasy in October and 'My Account' with them is still inaccurate - has the wrong car reg number on it despite a number of calls to change it (personalised plate). They are quick to take the money but very poor on detail and customer wishes, handing the engineering bookings over to an outfit called MotorAngel. Specifically stated that I didn't want to use Halfords for an MOT and Major service and they agreed another local company (one on their approved list) so where did the booking go - Halfords. They also want the service money upfront so as of this moment I am very unimpressed.
Can't comment on their support for claims though as I have had none.

Don't bother! Took one out, spoke to a chap called Raj who couldn't do enough for me whilst on the phone. $ months later I'm sat in a Jaguar show room facing a £500+ bill . Not covered! Well cheesed off. I'm cancelling my policy and saving myself £40 a month that could go toward any repairs I may face in the future.

AlfieW123

Was looking to get another 3 years warranty on myGolf R and saw … Was looking to get another 3 years warranty on myGolf R and saw MotorEasy advertised on AutoTrader. Has anyone dealt / heard any reviews about them? Cant find any reviews!

MotorEasySham

Don't bother! Took one out, spoke to a chap called Raj who couldn't do … Don't bother! Took one out, spoke to a chap called Raj who couldn't do enough for me whilst on the phone. $ months later I'm sat in a Jaguar show room facing a £500+ bill . Not covered! Well cheesed off. I'm cancelling my policy and saving myself £40 a month that could go toward any repairs I may face in the future.



Think thats the same guy that spoke to me, guess Ill pass then
MotorEasySham

Don't bother! Took one out, spoke to a chap called Raj who couldn't do … Don't bother! Took one out, spoke to a chap called Raj who couldn't do enough for me whilst on the phone. $ months later I'm sat in a Jaguar show room facing a £500+ bill . Not covered! Well cheesed off. I'm cancelling my policy and saving myself £40 a month that could go toward any repairs I may face in the future.


Took out warranty with motoreasy in Nov.16 supposed to be top rated cover for my Jaguar ."Raj" told me everything covered including mot failures....fault on door latch electronics...refused to pay....oil leak from failed turbo oil pipe ....refused to pay. Fault in rear wiring harness.....refused to pay.
I payed over £400 for a warranty with motoreasy and will never touch them again and I strongly recommend that everyone else does the same. Their cover is worthless
Edited by: "Gordon71" 17th Apr 2017
I signed up to motoreasy in November. So glad I did! They just paid out £1,175 for a new gearbox. Just had to share this with you all.
Dentistry

I signed up to motoreasy in November. So glad I did! They just paid out … I signed up to motoreasy in November. So glad I did! They just paid out £1,175 for a new gearbox. Just had to share this with you all.



Signed up today to share the great news about this company? How you doing Raj keeping well?
Why shouldn't I be able to leave recognition if I feel it's due. In my experience, they came through and were professional from start to finish.
DO NOT BUY. Spent most of the day arguing with them. Told me lies and more lies. Spoke to garage direct got totally different story. Car passed health check with flying colours. Motoreasy say fault was pre-existing and that it must of been missed in health check. Anything but pay out. Please save yourself time and money and go elsewhere.
Motoreasy warranties are uninsured and therefore unregulated products. Beware.
Taken out a warranty with Motoreasy and now car has developed a fault. Told me to take the car to one of their network garages. Diagnosed as fault in automatic gearbox. Garage said they can't repair it as they don't do automatic gearboxes. (!) Neither the garage or Motoreasy bothered to phone me to say I could collect the car so I had to leave it at the garage overnight.
They have now booked it into another garage 20 miles away and garage has told me it could take 4 hours to diagnose the problem when they actually get to look at the car. What do they expect me to do, wait around all day? Phoned Motoreasy and they were no help. I suggested I take the car to the local dealer for my car (3 miles away) but they said I would have to pay for the diagnosis and they would not necessarily accept their diagnosis. Waiting to see if they can find a garage closer to me to diagnose the problem. I'm 70 years old and do not need this sort of hassle. This will be updated.
UPDATE
Received an email telling me that I had to take the car for diagnosis to a garage 22 miles away! It said the appointment was was for 9am and that I would need to leave the car for half a day. I went to the garage on the day I was told to and arrived about 8:30. I waited until 9:15 and then phoned the garage mobile number. I was told that the garage does not open until 10am. An employee arrived about 9:40.
After taking the car for a short drive and putting it on a ramp to inspect the car, the employee said that the gearbox had several faults and would need to be stripped down and inspected by an engineer sent by Motoreasy. I said that there had never been a problem with the gearbox. It changes ok and never misses a gearchange. I said that the problem was a noise from the front nearside.The garage kept me waiting saying that they had tried ten times to contact Motoreasy and were waiting for a reply to an email they had sent. I then phoned Motoreasy and asked them to ring the garage. I asked the employee what error codes their error diagnostic tool had found and he replied none were found. Error codes would appear on the LCD screen in the car if any were present. I then took the car and went home.
I phoned Motoreasy and was told that I would have to pay for the gearbox to be stripped down. It would then be inspected by a Motoreasy engineer to see if the fault would be covered. (In the event that the faults were not covered then I assume I would have to pay for the cost of their engineer) If the faults were not covered then I would then have to pay the bill for the garage stripping the box ( I had already paid £72 for the diagnosis) I would then have to pay for all the repairs to the gearbox or pay for a replacement box.
I phoned Motoreasy and again told them that there were no problems with the gearbox. I was then given advice not to get the box stripped but to wait until the noise got worse or an error appeared on the car LCD display. I then took the car to a local automatic gearbox garage who have been trading for 30 years. They took the car for a test drive and said they could find nothing wrong with the box.
I then took it to another garage and they said the same.
My MOT was now due so I took it to a local MOT station and it passed with no advisories . While my car was on the ramp I mentioned the noise to the tester. He had a look at everything for me and said everything seemed ok . He suggested that although the car had past the brake test 100% and although the discs and pads were OK , there was a possibility that the noise could be from the nearside brake disc.
I decided to ring my local Peugeot dealer and they said they were doing a special offer on front discs and pad replacement. I decided to get both front discs and pads replaced.
Collected the car from the dealer the next day and guess what ? - the noise was gone!.
This weekend I travelled to a distance of 824 miles in one day. My car had no problems or error codes.
That you Motoreasy, I am now £72 out of pocket for a diagnosis I didn't need. You decide that the first garage who had diagnosed the problem as the auto gearbox, were correct even though they don't repair auto boxes and would probably not know a lot about auto boxes. The second garage you sent me too has cost me £72 and a days travel and attending the garage.
I have the Plan A warranty cover which says it covers everything including wear and tear. It says that the whole gearbox is covered so what could not be covered?
The car is 3 and half years old and has only covered 20,000 miles so it would be unlikely the gearbox would go already. Completely fed up with these people now and still have 6 months warranty left.
Edited by: "peedoff2" 31st Jul 2017
Dear customers,

I would like to update you all on my last review.
I have spoken to a very nice gentlemen from Motoreasy his name is Matt the GM for the company he has apologiesed and explained that they where very busy and its down to staff been on training.
He also made me a promise to pay me back.
Because he was very nice and helpful he had change my view on this company
What review are you referring to Amar832106 ?
Your profile says you only joined on the 28th of July 2017.
If you did post a review then it should stay on here. Your review was truthful and the fact that someone spoke to you and promised to sort the problem out doesn't change things.
motoreasy is a waste of time and effort, I've had nothing but trouble ever since i bought warranty from them. i spoke to a guy called Raj who sold me the warranty who clearly said 'warranty will include service and MOT repairs' but a month down the line i found out my plan doesn't cover service. i only realised when i tried to book a service online when it asked me to pay x amount to complete the booking which i thought was strange considering my plan (according to raj) covers service. anyways after speaking to motoreasy my plans didn't cover service, my blood is already boiling yet im still waiting to hear from them as i requested a copy of the call.

ive also experience extremely bad customer service to a point where one of their staff put the phone down on as i was in the middle to explaining my side of the story!

i have plan B warranty, ive read whats covered and whats not covered. i booked my car in to replace glow plug simply because my dash flagged it up, engine management light showing and i have diagnosed the issue via a local garage (cost me to plug a computer) i dropped the car to halfords on Wakefield at 9am (7miles from my house even tho there is a halfords 0.5miles from my house) to cut the story short, motoreasy has declined my claim to replace glow plugs because the component is still working even though halfords have distinguished via diagnostic computer that the glow plugs are faulty. apparently i will only be covered once my car has packed in completely meaning if the car doesnt start at all in which case i will have to book the car in again and tow the car to the allocated garage on their network. am i in the wrong here?? all im doing is trying to prevent the worst case scenario to develop in the future. i am fed up to the top!! what am i actually paying for here????
These warranty companies are absolute scammers, Unless your engine and/or gearbox literally fall out they won't pay up. They should all be illegal, They're worse than the insurance companies.
NO .....,,let me tell you about this raj Promise a lot when he selling the policy once the car go wrong .

You are not covered what a shame to that raj I don't know how that man sleep at night Ripping people off

is all good once you put claim different story .... 😡 BE VERY careful
It’s important to bear in mind with a warranty -they don’t cover everything.

Threads on car warranties and insurance in general frequently turn into a place to vent, understandably if you’ve just had a claim rejected.

Most people won't rave about a positive outcome, as they expect it.

Ive used motoreasys extended warranty and had no qualms. The call handlers were helpful, my repair want through smoothly and I got my car back quickly.

Best advice i can give is read the small print, understand the coverage, and follow their processes closely for the best outcome. Not just for making claims but maintenance as well - you need to keep your car MOT’d, servicing up to date etc.
Edited by: "PatMc81" 27th Jan
really regret it...very bad experience
if i go back in time I will not be with them at all ...I used to be with warranty direct and they are really professional starting from the staff ending with service which motoreasy or motor angel lack...really bad experience...it could be you next
I would imagine this bunch have a get out clause on any 'maintenance items' which with the right legal Ts and Cs could just about cover every eventuality.

Tbh op, you would be better off sticking £100 in a separate account every month, and use that as your repair fund.
I do similar for my cats, instead of buying pet insurance.

I haven't heard about too many issues with the R, my wife had one for two years and 20k miles and the only fault was a vibrating speaker fixed at first service and the driving mode selector didn't work it didn't seem to ever go into eco mode, was permanently stuck in race mode.
After a good look around I called Motoreasy for a quote.
I received several sales calls back from them reassuring me that "everything is covered with the only exception being wearing parts IE tires, brake pads, wipers etc", so I paid them £760
4 months later car was diagnosed with a faulty susspention compressor and needed replacement.
However, and let this be a warning to all that read this, the Motoreasy warranty will not cover the compressor.
Motoreasy told me "there are too many parts of a vehicle to list all that is not covered" AND " there are too many parts of a vehicle to list what is covered".
I sent an appeal email and got a call back from Rory who after explaining the intricacies of the warranty cover, agreed to look into it for me.
A couple of days later and I got a call to say they have used there ‘discretion’ and agreed to pay half towards the cost of parts and labour.
Thank you.
Edited by: "dean_Christopher" 27th Jun
dean_Christopher8 h, 43 m ago

After a good look around I called Motoreasy for a quote.I received several …After a good look around I called Motoreasy for a quote.I received several sales calls back from them reassuring me that "everything is covered with the only exception being wearing parts IE tires, brake pads, wipers etc", so I paid them £7604 months later car was diagnosed with a faulty susspention compressor and needed replacement.However, and let this be a warning to all that read this, the Motoreasy warranty will not cover the compressor.Motoreasy told me "there are too many parts of a vehicle to list all that is not covered" AND " there are too many parts of a vehicle to list what is covered".I have sent an appeal email but I hold little hope and I'm demanding my money back as I believe the warranty was miss-sold and I have been robbed of my money.


Was looking at taking out a warranty with these guys for my car, but having serious doubts now.
Guys, don't take an agents word - READ the policy details!
For example, if you don't take out the Healthcheck than Wear and Tear isn't covered!

An independent inspector will examine your car for any existing faults. Following this healthcheck you will be presented with the findings, and if there are no faults found your wear and tear cover will begin immediately and there will be no charge for the health check.
There's a number of packages, maybe the highest package does cover servicing/MOT repairs!?

Also, these are the exclusions on most of their plans.

Only the specific components listed in the sections above are covered and the list below gives some examples of the type of components which will not be covered (due to the variation in different cars we are not able list everything here):
Aerials, anti-freeze, batteries, brake friction materials & fluid, fuses, heating elements, infotainment & navigation & telephone equipment, inlet & exhaust manifolds & pipes, oil & filters, oil seals & gaskets that do not necessitate removal of the engine or gearbox or final drive, lamps, light bulbs, mountings, spark plugs, upgraded or revised software & firmware, windows & windscreens or wheels & tyres.


I'm looking into Warranty too. WarrantyWise could be an option?
Hi all,

AA Warranty is the most not serious company I worked so far.
Not paying for the services which I'm paying for.
They've put me on the way for seven weeks to fix my car, all the garages they gave me, no one was able to deal with BECAUSE AA it is not paying.
I have contact AA for so many times and aski them what is going on, and because they are not professionals and having unprepared staff, they where sending me to different departments ( trying to solve by myself, their job ).
But, still, after seven weeks, waiting for my car, changing garages, calling them, asking them, no one was able to tell me what does it cover and what doesn't .
The garages contacted me and them to tell us what is wrong.
But, when I was calling AA, just to make things move faster, they where telling that no one contact them. Stupid attitude and trying to hide from responsibility.
Bottom of all, I will recommend to all customers and future customers, read carefully the contract and PLEASE, stay away from them, they are not so good as you see.
It's waste of time and energy for nothing.
NOT GOOD AND NOT PROFESSIONAL
All the above comments are valid no warranty company covers servicing or "wearing parts" like brakes pads discs or clutch plate friction material in manual gearboxes. They are all correct read what they cover and assume they cover nothing else. You get what you pay for Raj's speel is good but all salespeople tell you the same. Read the "small print " before you buy and they are all a "bit pot luck" Happy hunting
Don' use them .absolutely a rip off. They don'the get back to you.They say you can choose your preferred garage then when you do they make excuses why they haven't responded
Rip off.quick to take your monthly payment but not as quick to book your car in
Call centre staff are very rude and have no customer care skills.don' use
Going to go back to my old warranty company.They were more expensive but worth it as you get what you pay for.
Terrible company. I had to resort to legal proceedings to get paid for a repair they said was not covered. I subsequently researched to find it was covered. They never return calls.
georgeszekely11 h, 1 m ago

Terrible company. I had to resort to legal proceedings to get paid for a …Terrible company. I had to resort to legal proceedings to get paid for a repair they said was not covered. I subsequently researched to find it was covered. They never return calls.


Really? Further details on the fault/repair please?
Motor Easy is a rip off, avoid at all costs, ut is not a car warranty, they only cover specific items that are not common problems, the cost to diagnose is not a normal diagnostic but requires a major investment from you to investigate then wait for a motoreasy engineer to come and decided if the problem is covered, which normally is not the case.

Not work the money and you should be smart and avoid them
SAVE YOURSELF THE HEADACHE AND TAKE OUT PROPER WARRANTY WITH A PROPER COMPANY EVEN IF IT COST MORE!!!!

YOU WILL END UP PAYING TWICE WITH MOTOR EASY WARRANTY!!

I, Olayinka of a fixed abode, due solemnly declare that the warranty service you will receive from this company(MOTOR EASY) is nothing but MEDIOCRE, it will make you cry when it's time to seat back, relax and enjoy the benefit of taking out a warranty. Trust me, you will be in the same position as though you did not have a warranty when you come to claim. An expert adviser will try their best to convince you that you are NOT COVERED.

Now I put in a claim recently when i had issues with the suspension arm of my (Merceses C250 Bluetech 2015 ) wish was out of the manufacturers warranty in April 2018.
When i contacted Motor Easy everything went quite smoothly in the beginning with my car passing their MOT health check with flying colours. The monthly payments started being debited from my card into motor Easy's account with no issues. Months down the line i heard a new coming from my left wheel so i thought the wheels had become loose but that was not the case after the tyre guys in my area checked it for me.
When the noise intensified i decided to give motor Easy a call for proper diagnosis. Motor Easy quickly booked me into a nearby Halfords, and when i got there i was told they could not help me as they were recently burgled and have no equipment to work on my car. The gentleman at halfords then referred me to another halfords far away from my home and booked me in for another day completely. I arrived on the new date and i met the manager at halfords who asked about the issues with my car. After a brief discussion he WARNED me that Motor Easy will NEVER pay for the repairs and saying it happens all the time there. I called motor easy about what halfords told me about their abdication of responsibility when it came to payments for claims but they swiftly denied it so i got on with the claim and left the car with halfords. Before i left halford the manger asked me to write my phone number at the back of a paper and i did, but when i turned the paper over it was an invoice for my car checkup for £45. but motoreasy charged me £72 pounds but paid halford £45. So much for saving their customers money!!! I demanded to have that receipt but halford refused.
Upon successful diagnosis by hallfods, motoreasy quickly called me to inform me that i was not covered because my car did not breakdown and needing a tow??!!! here is an excerpt from their email and their full email is below as well:
"This breakdown must have occurred at the roadside during the period of the plan and: prevented the vehicle from continuing its journey safely; been attended by a vehicle rescue operator at the roadside (not within one mile of home); and needed the repair or replacement of a listed component to enable the journey to be resumed"

Based on the above statement, motor Easy is saying to their customers that if your car is NOT a 'BANGER' or a vehicle likely to develop Gearbox issues that would prevent your car from moving and needing a tow, you CANNOT make a claim!
To cut the long story short they REFUSED to pay and NEVER PAID for the repair!!!
I had to cover the cost of the repair with a credit i had with my car dealership whom i instructed to make a payment of £580.36 to MOTOR EASY.

Just imagine a company that cannot pay a claim bill of £580.36??
Don't expect them to pay claims running into £kk.
I ask that when you give an honest review of a company make sure you have made a successful claim before writing a review for others to make informed decisions as to whether a product or service provider is delivering on its promises. Don't right a good review because you just found the cheapest product on the internet!

in conclusion, i wrote motor easy on the 7/11/2018 to cancel my service after the terrible encounter and up till this very minute that have not responded to my email cancellation request and payments are still scheduled to go out of my card. This is particularly difficult to stop because they have my long card number.
My advice to all is to save your money in an account or go for a warranty that is more expensive with good reviews and customer satisfaction because this warranty let me down and the same WILL happen to you!


Olayinka
Of a fixed abode




SEE MOTOR EASY REFUSAL OF CLAIM EMAIL BELOW
Dear Olayinka

We are sorry, but based on your warranty terms, we recommend that the following failures are not covered under your warranty:

Your SUSPENSION ARM X2: 2 Suspension Arms problem is not covered because your breakdown does not meet the criteria set out on page 11 of your Lite plan terms: This breakdown must have occurred at the roadside during the period of the plan and: prevented the vehicle from continuing its journey safely; been attended by a vehicle rescue operator at the roadside (not within one mile of home); and needed the repair or replacement of a listed component to enable the journey to be resumed.

Yours sincerely,

motoreasy

motoreasy | PO Box 8180 Reading RG30 9JU | 0800 131 0001
Olayinka_Balogun54 m ago

SAVE YOURSELF THE HEADACHE AND TAKE OUT PROPER WARRANTY WITH A PROPER …SAVE YOURSELF THE HEADACHE AND TAKE OUT PROPER WARRANTY WITH A PROPER COMPANY EVEN IF IT COST MORE!!!!YOU WILL END UP PAYING TWICE WITH MOTOR EASY WARRANTY!!I, Olayinka of a fixed abode, due solemnly declare that the warranty service you will receive from this company(MOTOR EASY) is nothing but MEDIOCRE, it will make you cry when it's time to seat back, relax and enjoy the benefit of taking out a warranty. Trust me, you will be in the same position as though you did not have a warranty when you come to claim. An expert adviser will try their best to convince you that you are NOT COVERED.Now I put in a claim recently when i had issues with the suspension arm of my (Merceses C250 Bluetech 2015 ) wish was out of the manufacturers warranty in April 2018. When i contacted Motor Easy everything went quite smoothly in the beginning with my car passing their MOT health check with flying colours. The monthly payments started being debited from my card into motor Easy's account with no issues. Months down the line i heard a new coming from my left wheel so i thought the wheels had become loose but that was not the case after the tyre guys in my area checked it for me.When the noise intensified i decided to give motor Easy a call for proper diagnosis. Motor Easy quickly booked me into a nearby Halfords, and when i got there i was told they could not help me as they were recently burgled and have no equipment to work on my car. The gentleman at halfords then referred me to another halfords far away from my home and booked me in for another day completely. I arrived on the new date and i met the manager at halfords who asked about the issues with my car. After a brief discussion he WARNED me that Motor Easy will NEVER pay for the repairs and saying it happens all the time there. I called motor easy about what halfords told me about their abdication of responsibility when it came to payments for claims but they swiftly denied it so i got on with the claim and left the car with halfords. Before i left halford the manger asked me to write my phone number at the back of a paper and i did, but when i turned the paper over it was an invoice for my car checkup for £45. but motoreasy charged me £72 pounds but paid halford £45. So much for saving their customers money!!! I demanded to have that receipt but halford refused.Upon successful diagnosis by hallfods, motoreasy quickly called me to inform me that i was not covered because my car did not breakdown and needing a tow??!!! here is an excerpt from their email and their full email is below as well:"This breakdown must have occurred at the roadside during the period of the plan and: prevented the vehicle from continuing its journey safely; been attended by a vehicle rescue operator at the roadside (not within one mile of home); and needed the repair or replacement of a listed component to enable the journey to be resumed"Based on the above statement, motor Easy is saying to their customers that if your car is NOT a 'BANGER' or a vehicle likely to develop Gearbox issues that would prevent your car from moving and needing a tow, you CANNOT make a claim!To cut the long story short they REFUSED to pay and NEVER PAID for the repair!!!I had to cover the cost of the repair with a credit i had with my car dealership whom i instructed to make a payment of £580.36 to MOTOR EASY.Just imagine a company that cannot pay a claim bill of £580.36??Don't expect them to pay claims running into £kk.I ask that when you give an honest review of a company make sure you have made a successful claim before writing a review for others to make informed decisions as to whether a product or service provider is delivering on its promises. Don't right a good review because you just found the cheapest product on the internet! in conclusion, i wrote motor easy on the 7/11/2018 to cancel my service after the terrible encounter and up till this very minute that have not responded to my email cancellation request and payments are still scheduled to go out of my card. This is particularly difficult to stop because they have my long card number.My advice to all is to save your money in an account or go for a warranty that is more expensive with good reviews and customer satisfaction because this warranty let me down and the same WILL happen to you!OlayinkaOf a fixed abode SEE MOTOR EASY REFUSAL OF CLAIM EMAIL BELOWDear OlayinkaWe are sorry, but based on your warranty terms, we recommend that the following failures are not covered under your warranty:Your SUSPENSION ARM X2: 2 Suspension Arms problem is not covered because your breakdown does not meet the criteria set out on page 11 of your Lite plan terms: This breakdown must have occurred at the roadside during the period of the plan and: prevented the vehicle from continuing its journey safely; been attended by a vehicle rescue operator at the roadside (not within one mile of home); and needed the repair or replacement of a listed component to enable the journey to be resumed.Yours sincerely,motoreasymotoreasy | PO Box 8180 Reading RG30 9JU | 0800 131 0001


Thanks for your comprehensive accounts, much appreciated!
Surprised at that term of breaking down!
I know with warranty companies like AA you MUST be stranded/broken down in order for them to pay for the repair (max £500) but I didn’t think that was the case with MotorEasy due to the price you pay!!!

You must be fuming, sorry mate.
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