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Anyone Dealt With MotorEasy used car warranty?
Was looking to get another 3 years warranty on my
Golf R and saw MotorEasy advertised on AutoTrader. Has anyone dealt / heard any reviews about them? Cant find any reviews!
Golf R and saw MotorEasy advertised on AutoTrader. Has anyone dealt / heard any reviews about them? Cant find any reviews!
Original Poster
How much did you pay for yours? And have you made much use of it yet?
Mine came in at £970 for 3 years, not sure if it will be worth it
Can't comment on their support for claims though as I have had none.
Don't bother! Took one out, spoke to a chap called Raj who couldn't do enough for me whilst on the phone. $ months later I'm sat in a Jaguar show room facing a £500+ bill . Not covered! Well cheesed off. I'm cancelling my policy and saving myself £40 a month that could go toward any repairs I may face in the future.
Original Poster
Think thats the same guy that spoke to me, guess Ill pass then
I payed over £400 for a warranty with motoreasy and will never touch them again and I strongly recommend that everyone else does the same. Their cover is worthless
Signed up today to share the great news about this company? How you doing Raj keeping well?
They have now booked it into another garage 20 miles away and garage has told me it could take 4 hours to diagnose the problem when they actually get to look at the car. What do they expect me to do, wait around all day? Phoned Motoreasy and they were no help. I suggested I take the car to the local dealer for my car (3 miles away) but they said I would have to pay for the diagnosis and they would not necessarily accept their diagnosis. Waiting to see if they can find a garage closer to me to diagnose the problem. I'm 70 years old and do not need this sort of hassle. This will be updated.
UPDATE
Received an email telling me that I had to take the car for diagnosis to a garage 22 miles away! It said the appointment was was for 9am and that I would need to leave the car for half a day. I went to the garage on the day I was told to and arrived about 8:30. I waited until 9:15 and then phoned the garage mobile number. I was told that the garage does not open until 10am. An employee arrived about 9:40.
After taking the car for a short drive and putting it on a ramp to inspect the car, the employee said that the gearbox had several faults and would need to be stripped down and inspected by an engineer sent by Motoreasy. I said that there had never been a problem with the gearbox. It changes ok and never misses a gearchange. I said that the problem was a noise from the front nearside.The garage kept me waiting saying that they had tried ten times to contact Motoreasy and were waiting for a reply to an email they had sent. I then phoned Motoreasy and asked them to ring the garage. I asked the employee what error codes their error diagnostic tool had found and he replied none were found. Error codes would appear on the LCD screen in the car if any were present. I then took the car and went home.
I phoned Motoreasy and was told that I would have to pay for the gearbox to be stripped down. It would then be inspected by a Motoreasy engineer to see if the fault would be covered. (In the event that the faults were not covered then I assume I would have to pay for the cost of their engineer) If the faults were not covered then I would then have to pay the bill for the garage stripping the box ( I had already paid £72 for the diagnosis) I would then have to pay for all the repairs to the gearbox or pay for a replacement box.
I phoned Motoreasy and again told them that there were no problems with the gearbox. I was then given advice not to get the box stripped but to wait until the noise got worse or an error appeared on the car LCD display. I then took the car to a local automatic gearbox garage who have been trading for 30 years. They took the car for a test drive and said they could find nothing wrong with the box.
I then took it to another garage and they said the same.
My MOT was now due so I took it to a local MOT station and it passed with no advisories . While my car was on the ramp I mentioned the noise to the tester. He had a look at everything for me and said everything seemed ok . He suggested that although the car had past the brake test 100% and although the discs and pads were OK , there was a possibility that the noise could be from the nearside brake disc.
I decided to ring my local Peugeot dealer and they said they were doing a special offer on front discs and pad replacement. I decided to get both front discs and pads replaced.
Collected the car from the dealer the next day and guess what ? - the noise was gone!.
This weekend I travelled to a distance of 824 miles in one day. My car had no problems or error codes.
That you Motoreasy, I am now £72 out of pocket for a diagnosis I didn't need. You decide that the first garage who had diagnosed the problem as the auto gearbox, were correct even though they don't repair auto boxes and would probably not know a lot about auto boxes. The second garage you sent me too has cost me £72 and a days travel and attending the garage.
I have the Plan A warranty cover which says it covers everything including wear and tear. It says that the whole gearbox is covered so what could not be covered?
The car is 3 and half years old and has only covered 20,000 miles so it would be unlikely the gearbox would go already. Completely fed up with these people now and still have 6 months warranty left.
I would like to update you all on my last review.
I have spoken to a very nice gentlemen from Motoreasy his name is Matt the GM for the company he has apologiesed and explained that they where very busy and its down to staff been on training.
He also made me a promise to pay me back.
Because he was very nice and helpful he had change my view on this company
Your profile says you only joined on the 28th of July 2017.
If you did post a review then it should stay on here. Your review was truthful and the fact that someone spoke to you and promised to sort the problem out doesn't change things.
ive also experience extremely bad customer service to a point where one of their staff put the phone down on as i was in the middle to explaining my side of the story!
i have plan B warranty, ive read whats covered and whats not covered. i booked my car in to replace glow plug simply because my dash flagged it up, engine management light showing and i have diagnosed the issue via a local garage (cost me to plug a computer) i dropped the car to halfords on Wakefield at 9am (7miles from my house even tho there is a halfords 0.5miles from my house) to cut the story short, motoreasy has declined my claim to replace glow plugs because the component is still working even though halfords have distinguished via diagnostic computer that the glow plugs are faulty. apparently i will only be covered once my car has packed in completely meaning if the car doesnt start at all in which case i will have to book the car in again and tow the car to the allocated garage on their network. am i in the wrong here?? all im doing is trying to prevent the worst case scenario to develop in the future. i am fed up to the top!! what am i actually paying for here????