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Anyone else buy the carrera TDF bike from halfords? I need help.

I bought a mens limited edition 2014 TDF bike on Friday, however i'm pretty sure there is an issue with the left gears, it is very stiff to push down and when it is pushed down it skips gears, it also makes a very loud noise, which isn't picked up on the video, but it doesn't seem right, I took it in but the guy said it was normal, i find the gear too stiff to push down with my left hand, i definitely don't agree that it is normal. any advice?

youtube.com/wat…7YY

11 Comments

Original Poster

You've set the video to private, so no one else will be able to see it.

From what you've said that doesn't sound normal, but then I would never trust anyone at a Halfords store to know anything about bikes either. Take it back if you're not happy and either demand they fix it or give you your money back.

Sounds like the gear cable hasn't been set up correctly, and it definitely shouldn't slip on a brand new bike. Don't stand for any of their 'it's fine' crap either.
Edited by: "roof30" 27th Jul 2014

Original Poster

roof30

You've set the video to private, so no one else will be able to see it.



I apologise! video is up as public now

Original Poster

roof30

From what you've said that doesn't sound normal, but then I would never … From what you've said that doesn't sound normal, but then I would never trust anyone at a Halfords store to know anything about bikes either. Take it back if you're not happy and either demand they fix it or give you your money back.Sounds like the gear cable hasn't been set up correctly, and it definitely shouldn't slip on a brand new bike. Don't stand for any of their 'it's fine' crap either.



It is my first road bike so i wasn't sure if he was talking rubbish to get rid of me, so I just gave up and walked out the store unsatisfied with his response, but I really don't think it's meant to be like this, I can't even press it down with my left hand, it is significantly harder to press down than the other gear.

It does definitely sound like the gear cable hasn't been set up right.

Although they look like Shimano 2300s, and I don't have the same bike, but I do remember my left shifter requiring a lot of thumb down force for the first few uses on those shifters.

Skipping gears however is not okay. Whilst it is worth getting use to doing your own cable adjustment (as cables do stretch, and need a little adjustment from time to time) it shouldn't come out of the shop needing instant adjustment.

Take it in, get them to fix the gears first (and get them to show you how to do it if you don't know) and then if the problem remains bring it up.

Definitely not correct. The right gearing looks fine, and the left should be the same. I'd go back, with the bike, and ask to speak to the manager of the store. Tell him/her that the bike needs to be fixed properly or you'll take it further. Unfortunately Halfords bike staff are renowned for this type of unhelpful behaviour.

Original Poster

Thanks guys, i felt like he knew I didn't really know much about them so just said it to i'd go away, it's very annoying and will feel embarrassing taking it back in again to get this fixed -__-

foxh0und1

Thanks guys, i felt like he knew I didn't really know much about them so … Thanks guys, i felt like he knew I didn't really know much about them so just said it to i'd go away, it's very annoying and will feel embarrassing taking it back in again to get this fixed -__-



Nah, don't feel embarrassed, it's the person who dealt with you who should feel embarrassed. It's a terrible feeling when you know you deserve a better service but you're unsure whether something is right or not.

If you can't find a better person to deal with in Halfords then find a local bike shop, it's not a difficult job to adjust gears when there's nothing wrong other than cable tension so there's a strong chance a local bike shop may look over the bike for free or not very much at all. It's not something you should have to do straight away, but not all Halford stores are known for their customer service or helpfulness before or after purchase.

I found myself needing to adjust the tension on my road bike quite a bit but now after near 400 miles it's settled down, cables do stretch so worth getting whoever sorts it out to show the barrel adjusters; plenty of videos for that on the youtubes though.

As others have rightly pointed out the gear cable/tension is not set right

Yes it's a good bike but not from Halfords hence the response you got already from the bike "mechanic" (lolz)

Don't let them get away with it - ask to speak to someone else (or manager) and make sure they fix it in front of you so you can check they are competent (lolz)

Hope you get it sorted and can begin to enjoy the ride (give them a kick in the shins for the shoddy work and for messing about with "sale" prices and recent discounts - accidentally of course)

although you shouldn't have to it may be worth taking it elsewhere. I bought the tdf last year, really happy with the bike but the store set up wasn't great. I actually went to a decent shop and whilst purchasing some new pedals I asked them to have a quick look at the gears, sorted it in a few minutes and didn't charge. ps enjoy your bike.
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